FAQs
What are the primary responsibilities of a Clinic Scheduler in the Contact Center?
The primary responsibilities include scheduling patient appointments, taking patient messages, providing general information regarding visit instructions and expectations, and maintaining a calm, pleasant professional attitude while delivering excellent customer service.
What education is required for this position?
A High School Diploma or Equivalent is required for this position.
Is previous experience necessary for this role?
Yes, customer service experience is required for this role.
What skills are important for a Clinic Scheduler?
Important skills include basic computer skills, data entry, the ability to multi-task, and effective telephone etiquette.
What is the typing speed requirement for this position?
The preferred typing speed is 60 words per minute.
Are there any preferred qualifications for this role?
While not required, preferred qualifications include a professional, courteous, and compassionate attitude.
What kind of work environment can I expect in this role?
You can expect a fast-paced work environment that emphasizes excellent customer service and effective communication.
Is there an opportunity for growth in this position?
Yes, there may be opportunities for advancement within the organization based on performance and experience.
What type of certification or registration is required for this position?
No specific certification or registration is required for this position.
Will I be expected to handle multiple tasks at once?
Yes, the ability to multi-task is important in this role as you will be managing appointment scheduling and patient inquiries simultaneously.