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Clinical Administrative Coordinator - Lutz, FL

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Optum

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Lutz

AI generated summary

  • You need a High School Diploma/GED, 2+ years in customer service, proficiency in Microsoft Office, and availability for occasional overtime during business hours.
  • You will manage member inquiries, handle service requests, process referrals and authorizations, assist clinical staff with documentation, and resolve issues for members and providers.

Requirements

  • High School Diploma / GED
  • Must be 18 years of age or older
  • 2+ years of customer service experience
  • Experience with Microsoft Word, Excel and Outlook
  • Ability to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.

Responsibilities

  • Manage administrative intake of members
  • Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
  • Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
  • Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
  • Handle resolution/inquiries from members and/or providers

FAQs

What is the job title for this position?

The job title is Clinical Administrative Coordinator.

Where is this position located?

This position is located in Lutz, FL at 208 Crystal Grove Blvd, Lutz FL 33548.

What are the working hours for this role?

The working hours for this role are Monday to Friday, from 8:00 AM to 5:00 PM, with occasional overtime as needed.

Is there any training provided for this job?

Yes, there are 2 weeks of on-the-job training provided, and the hours will be aligned with your schedule.

What are the primary responsibilities of the Clinical Administrative Coordinator?

Primary responsibilities include managing administrative intake of members, processing referrals and prior authorizations, assisting clinical staff with document setup for coverage review, and handling inquiries from members or providers.

What are the required qualifications for this position?

Required qualifications include a High School Diploma or GED, being 18 years of age or older, 2+ years of customer service experience, and proficiency in Microsoft Word, Excel, and Outlook.

Are there any preferred qualifications for applicants?

Yes, preferred qualifications include experience in the health care industry, clerical or administrative support background, knowledge of ICD-9 and CPT codes, and experience in a call center.

Is there an equal employment opportunity policy in place?

Yes, UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, ensuring all qualified applicants receive consideration without regard to various protected characteristics.

Will I need to undergo a drug test before starting employment?

Yes, candidates are required to pass a drug test before beginning employment.

What is the mission of UnitedHealth Group?

The mission of UnitedHealth Group is to help people live healthier lives and make the health system work better for everyone, focusing on reducing health disparities and improving health outcomes.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Optum is a health services and technology company that provides a wide range of solutions to improve healthcare delivery and outcomes. They offer services in healthcare management, data analytics, pharmacy benefit management, and technology solutions to healthcare providers, payers, employers, and government agencies. Optum's ultimate mission is to improve the health system's efficiency and effectiveness, creating a healthier world for everyone. Their purpose lies in collaborating with healthcare partners to address complex challenges, such as improving care coordination, reducing healthcare costs, and enhancing patient experiences. By leveraging data-driven insights and innovative technology, Optum aims to empower healthcare professionals and organisations to deliver high-quality, patient-centered care and drive positive healthcare outcomes for individuals and communities worldwide.

Culture & Values

  • Integrity

    Honour commitments. Never compromise ethics.

  • Compassion

    Walk in the shoes of people we serve and those with whom we work.

  • Relationships

    Build trust through collaboration.

  • Innovation

    Invent the future, learn from the past.

  • Performance

    Demonstrate excellence in everything we do.