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Clinical Services Assistant - Radiology Admin - Part Time Days, 32 hours

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Yale New Haven Health

Sep 18

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
    Healthcare
  • New Haven

AI generated summary

  • You need a high school diploma, 3 years of relevant experience, medical terminology knowledge, excellent communication skills, and the ability to lift 25 pounds.
  • You will schedule patient exams, manage forms and pre-authorizations, ensure compliance, assist with supplies, enhance patient experience, and maintain communication throughout procedures.

Requirements

  • EDUCATION
  • Graduation from high school, including or supplemented by secretarial course work, or equivalent training and experience. Medical terminology/computer course required or equivalent related experience. College degree in Business desired or appropriate business experience.
  • EXPERIENCE
  • Three (3) years relevant and direct administrative clerical/scheduling experience required in an outpatient environment and/or successful completion of the Business Services competency assessment. Prior computer usage required with experience in an imaging department preferred. Experience in coding as well as an understanding of Third Party payor requirements, LMRPs and ABN exposure desired.
  • LICENSURE
  • N/A
  • SPECIAL SKILLS
  • Excellent telephone communications, interpersonal, coordination and organizational skills. Ability to read computer screens, forms, and other documents and follow written and oral instructions. Moderate keyboarding skills. Ability to work in a fast-paced, changing environment. Ability to respond to unpredictable, changing situations and needs (including clinical crises in the section and otherwise stressful situations and interactions) with professionalism, good judgment and ALWAYS excellent customer relation skills. Prior customer service coordination, or clinical experience necessary. Excellent communication and people skills. Ability to remain calm and professional in high stress situations.
  • PHYSICAL DEMAND
  • Ability to lift 25 pounds.

Responsibilities

  • 1. Coordinates and supports all tasks related to patient scheduling.
  • 2. Ensures all exams are scheduled appropriately.
  • 3. Ensures all inpatient procedures are scheduled from the order entry queue in a timely manner.
  • 4. Includes all required forms associated with the procedures i.e.; Patient safety forms.
  • 5. Ensures all outpatient procedures are scheduled accurately with optimum customer service.
  • 6. Ensures all procedures have been pre authorized as appropriate.
  • 7. Maintains and assist with scheduling manuals within each section in collaboration with Section Coordinator or coordinator or scheduling.
  • 8. Ensures the scheduling manual is updated regularly.
  • 9. Responsible and accountable for consistently maintaining Scheduling Guidelines and Compliancy Regulations as identified by the business service manager and monitored by the manager or coordinator.
  • 10. Works with manager/coordinator to ensure all quality control measures have been addressed.
  • 11. Identifies all exams that have not been completed or cancelled from the previous day.
  • 12. Follows HIPPA guidelines when working with confidential patient information.
  • 13. Assists patient waits by keeping them notified of exam delays and responding to questions.
  • 14. Assists manager and coordinator of the section with ordering and purchasing of all necessary office supplies.
  • 15. To enhance the patient experience in Diagnostic radiology all staff will be responsible to achieve patient satisfaction scores set by the department on the Test & Treatment section of our Press Ganey Survey.
  • 16. Staff will present themselves in a friendly and courteous manner; Staff will identify themselves and their role while encouraging a Patient and Family Center experience.
  • 17. Staff will fully explain procedure and ask if the patient has any additional questions about the procedure.
  • 18. Staff will address any comfort issues a patient may have prior to starting procedure.
  • 19. Staff will thank patient once procedure is completed and ask the patient if they have any additional questions.
  • 20. Staff must meet the above goals and fiscal year threshold value, which was last fiscal year actual for a 2 rating on review.
  • 21. Staff must meet the above goals and exceed fiscal year threshold value by +.2 for a 3 rating on review.
  • 22. Staff must meet the above goals and exceed fiscal year threshold value by +.4 for a 4 rating on review.

FAQs

What are the primary responsibilities of the Clinical Services Assistant in Radiology Admin?

The primary responsibilities include coordinating patient scheduling, ensuring timely scheduling of inpatient and outpatient procedures, maintaining scheduling manuals, complying with regulatory standards, assisting with quality control measures, and providing excellent customer service.

What is the required education for this position?

Graduation from high school, including or supplemented by secretarial coursework, or equivalent training and experience is required. A medical terminology/computer course is also required, and a college degree in Business is desired.

How much experience do I need to qualify for this role?

You need three years of relevant and direct administrative clerical/scheduling experience in an outpatient environment or successful completion of the Business Services competency assessment.

Is there a need for knowledge of medical terminology?

Yes, knowledge of medical terminology and experience in an imaging department is preferred.

What skills are necessary for success in this position?

Essential skills include excellent telephone communication, interpersonal skills, coordination, organizational skills, moderate keyboarding skills, and the ability to remain calm and professional in high-stress situations.

Are there physical demands associated with this job?

Yes, the role requires the ability to lift 25 pounds.

Will I be required to work in different locations?

Yes, to meet staffing needs, Diagnostic Radiology staff may be assigned to any of the YNHH Diagnostic Radiology locations, regardless of your regularly assigned work location.

How does the role contribute to patient satisfaction?

The Clinical Services Assistant is responsible for enhancing the patient experience by achieving patient satisfaction scores, presenting themselves in a friendly manner, explaining procedures, addressing comfort issues, and following up with patients after their procedures.

Are there any confidentiality guidelines I need to follow?

Yes, you are required to follow HIPAA guidelines when working with confidential patient information.

Is there a part-time or full-time commitment for this position?

This position is a part-time role, requiring 32 hours per week.

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Yale New Haven Health

Science & Healthcare
Industry
1001-5000
Employees
1996
Founded Year

Mission & Purpose

Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine. Plus, our patients benefit from access to hundreds of dedicated primary care physicians and specialists in Northeast Medical Group and Yale Medicine. We also have advanced clinical relationships with multiple hospitals and numerous outpatient locations throughout the state so you can get the care you need, when you need it. As one organization, we’re working together to make health care more patient-focused, more accessible and more cost-effective. Some call it personalized medicine. We call it good care. For more information, check out the YNHHS Web site: www.ynhhs.org