Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly  – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine.

Plus, our patients benefit from access to hundreds of dedicated primary care physicians and specialists in Northeast Medical Group and Yale Medicine. We also have advanced clinical relationships with multiple hospitals and numerous outpatient locations throughout the state so you can get the care you need, when you need it.

As one organization, we’re working together to make health care more patient-focused, more accessible and more cost-effective. Some call it personalized medicine. We call it good care.

For more information, check out the YNHHS Web site: www.ynhhs.org

Science & Healthcare

Yale New Haven Health

You need a high school diploma, 5 years of relevant experience, MS Office proficiency, strong organizational skills, and effective communication. Project management knowledge is preferred.

You will coordinate office operations, ensure safety compliance, enhance operational efficiency, manage contracts, and support vendor relations, while facilitating training and monitoring facility performance.

Business, Operations & Strategy

Facilities Management

New Haven

<div>
 Overview: 
 <div>
  To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.<br> <br> Under the general direction of the Director of Specialty and Retail Services, the Office Coordinator is responsible for general facilities and operations related to business functions for the Specialty and Retail departments. Supports a variety of duties associated with the activities and functions of a multi-staff department. Acts as a liaison to pertinent Corporate and Delivery Network partners, to ensure initiative milestones are met. Reviews associated non-salary and or capital budget allocation, to ensure accurate appropriation of expenses<br> <br> EEO/AA/Disability/Veteran
 </div> Responsibilities: 
 <ul>
  <div>
   1. Office Coordination: Facilitate office operations including facilities management, maintenance of departmental business continuity, contingency and disaster planning. Coordinate with most appropriate Corporate and Delivery network partners to ensure environment of care, operational efficiency and limited downtime of business operations. Review of associated safety and regulatory compliance requirement for all facility operations. Ensures staff education, creates development plan for life safety preparedness, and performs departmental auditing or simulation testing for proper facilities operations as appropriate. Participate in training of new and existing employee orientation on facilities policy and procedures. Ensure safe conditions for patients and employees during inclement conditions.
  </div>
  <div>
   2. Operational Effectiveness: Develops, monitors and updates pertinent policies and procedure related to facilities and business continuity planning. Continuously advance the operational effectiveness and efficiency of the department through facility redesign, quality initiatives benchmarking, information systems and introduction of new technology. Provides guidance to departmental leadership to plan and monitor efficient systems for department operations and implement initiatives as appropriate. Serves as a liaison to the Office of Disaster Preparedness, Security and Life Safety. Maintains required data and creates reports and dashboards as required
  </div>
  <div>
   3. Contract/ Supply Management: Provides assistance in the development and maintenance of vendor related contracts. Coordinate payment and purchase order creation as appropriate. Promote effective vendor engagement ensuring input is fully leveraged, issue resolution and vendor support as appropriate
  </div>
 </ul> Qualifications: 
 <div>
  <b> EDUCATION:</b>
 </div>
 <div>
  High School Diploma or equivalent required. Associate, bachelor’s degree or certification in project management or related fields is preferred but not required.
 </div>
 <div></div>
 <div>
  <b><br> EXPERIENCE:</b>
 </div>
 <div>
  Five (5) years of experience in a multi-staff office involving coordination of staff, events, and administrative support experience required.
 </div>
 <div></div>
 <div>
  <b><br> SPECIAL SKILLS:</b>
 </div>
 <div>
  Proficiency in MS Office (MS Excel, MS Outlook, and MS Teams)
 </div>
 <div>
  Knowledgeable in office management responsibilities, systems, and procedures, and project management preferred.
 </div>
 <div></div>
 <div>
  <b><br> ACCOUNTABILITY:</b>
 </div>
 <div>
  Monitor and consult with department leadership concerning departmental needs. Consistently demonstrates the values of the organization to support our mission and vision.).
 </div>
 <div>
  Consistently demonstrates personal accountability and the values of integrity (doing the right thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences), accountability (being responsible and taking action), and compassion (being empathetic).
 </div>
 <div></div>
 <div>
  <b><br> COMPEXITY:</b>
 </div>
 <div>
  Excellent time management skills, the ability to multitask and prioritize work, strong organizational and planning skills, strong written and verbal communication skills, ability to work independently and escalate concerns when necessary. Exercises independent judgement and tact in dealing with all patients, employees, vendors, and other affiliated personnel. Utilizes knowledge of operation.
 </div>
 <div></div>
 <div>
  <b><br> LICENSURE/CERTIFICATION:</b>
 </div>
 <div>
  Project Management preferred but not required.
 </div><br>
 <div></div> Additional Information: 
 <div>
  The YNHH Central Pharmacy in New Haven is looking for a high level Office Coordinator/Administrator, strongly prefer someone with Medical Terminology, ability to multi-task, project management, event and meeting planning, excellent communication skills and professional demeanor. Work well under pressure and abiltiy to multi-task and work with multiple leaders in the Pharmacy on their calendars, schedules, presentations, travel plans, and more. High level professionals please apply. Excellent Benefits and amazing work culture.
 </div>
</div>


 Overview: 
 
  To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.  Under the general direction of the Director of Specialty and Retail Services, the Office Coordinator is responsible for general facilities and operations related to business functions for the Specialty and Retail departments. Supports a variety of duties associated with the activities and functions of a multi-staff department. Acts as a liaison to pertinent Corporate and Delivery Network partners, to ensure initiative milestones are met. Reviews associated non-salary and or capital budget allocation, to ensure accurate appropriation of expenses  EEO/AA/Disability/Veteran
  Responsibilities: 
 
  
   1. Office Coordination: Facilitate office operations including facilities management, maintenance of departmental business continuity, contingency and disaster planning. Coordinate with most appropriate Corporate and Delivery network partners to ensure environment of care, operational efficiency and limited downtime of business operations. Review of associated safety and regulatory compliance requirement for all facility operations. Ensures staff education, creates development plan for life safety preparedness, and performs departmental auditing or simulation testing for proper facilities operations as appropriate. Participate in training of new and existing employee orientation on facilities policy and procedures. Ensure safe conditions for patients and employees during inclement conditions.
  
  
   2. Operational Effectiveness: Develops, monitors and updates pertinent policies and procedure related to facilities and business continuity planning. Continuously advance the operational effectiveness and efficiency of the department through facility redesign, quality initiatives benchmarking, information systems and introduction of new technology. Provides guidance to departmental leadership to plan and monitor efficient systems for department operations and implement initiatives as appropriate. Serves as a liaison to the Office of Disaster Preparedness, Security and Life Safety. Maintains required data and creates reports and dashboards as required
  
  
   3. Contract/ Supply Management: Provides assistance in the development and maintenance of vendor related contracts. Coordinate payment and purchase order creation as appropriate. Promote effective vendor engagement ensuring input is fully leveraged, issue resolution and vendor support as appropriate
  
  Qualifications: 
 
   EDUCATION:
 
 
  High School Diploma or equivalent required. Associate, bachelor’s degree or certification in project management or related fields is preferred but not required.
 
 
 
   EXPERIENCE:
 
 
  Five (5) years of experience in a multi-staff office involving coordination of staff, events, and administrative support experience required.
 
 
 
   SPECIAL SKILLS:
 
 
  Proficiency in MS Office (MS Excel, MS Outlook, and MS Teams)
 
 
  Knowledgeable in office management responsibilities, systems, and procedures, and project management preferred.
 
 
 
   ACCOUNTABILITY:
 
 
  Monitor and consult with department leadership concerning departmental needs. Consistently demonstrates the values of the organization to support our mission and vision.).
 
 
  Consistently demonstrates personal accountability and the values of integrity (doing the right thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences), accountability (being responsible and taking action), and compassion (being empathetic).
 
 
 
   COMPEXITY:
 
 
  Excellent time management skills, the ability to multitask and prioritize work, strong organizational and planning skills, strong written and verbal communication skills, ability to work independently and escalate concerns when necessary. Exercises independent judgement and tact in dealing with all patients, employees, vendors, and other affiliated personnel. Utilizes knowledge of operation.
 
 
 
   LICENSURE/CERTIFICATION:
 
 
  Project Management preferred but not required.
 
  Additional Information: 
 
  The YNHH Central Pharmacy in New Haven is looking for a high level Office Coordinator/Administrator, strongly prefer someone with Medical Terminology, ability to multi-task, project management, event and meeting planning, excellent communication skills and professional demeanor. Work well under pressure and abiltiy to multi-task and work with multiple leaders in the Pharmacy on their calendars, schedules, presentations, travel plans, and more. High level professionals please apply. Excellent Benefits and amazing work culture.
 


Office Coordinator - Central Pharmacy - Yale New Haven Health

Office Coordinator - Central Pharmacy

You need a high school diploma or GED, 1-2 years admin experience, Microsoft Office skills, strong organization, and excellent customer service and communication abilities.

You will manage correspondence, maintain records, greet visitors, schedule meetings, sort mail, monitor supplies, and perform general office duties in a professional environment.

Customer Relations

People, HR & Administration

Greenwich

<div>
 Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.<br> <br> Works independently and efficiently to perform a wide range of administrative support duties to meet the needs of the department and/or one or more individuals who are at the supervisory or manager level. May support multiple individuals.<br> <br> EEO/AA/Disability/Veteran Responsibilities: 
 <ul>
  <div>
   1. Drafts and/or composes correspondence for review and approval.
  </div>
  <ul>
   <div>
    1.1 Composes correspondence on well-defined subjects as requested.
   </div>
  </ul>
  <div>
   2. Assembles and compiles data as directed.
  </div>
  <ul>
   <div>
    2.1 Assembles and compiles standardized data from established sources.
   </div>
  </ul>
  <div>
   3. Maintains departmental record-keeping and filing systems, either paper and/or electronic including payroll, work and purchase orders, etc.
  </div>
  <ul>
   <div>
    3.1 Ensures records are updated accurately in a timely fashion.
   </div>
  </ul>
  <div>
   4. Acts as receptionist for department.
  </div>
  <ul>
   <div>
    4.1 Greets and receives visitors in a pleasant and professional manner.
   </div>
  </ul>
  <div>
   5. Maintains department calendar, schedules meetings and appointments, and makes routine travel or conference arrangements.
  </div>
  <div>
   6. Opens, sorts, screens, records and distributes mail to appropriate recipients in a timely manner.
  </div>
  <div>
   7. Monitors and orders office supplies to maintain inventory at appropriate levels to ensure availability of necessary materials without over-stocking.
  </div>
  <div>
   8. Performs other related general office duties as requested.
  </div>
 </ul> Qualifications: 
 <p>EDUCATION</p><br>
 <p>High school diploma or GED required. Some business course work at the college or technical level preferred.</p><br>
 <p>EXPERIENCE</p><br>
 <p>One to two years previous experience functioning in an administrative support role or a combination of experience and Bachelors degree.</p><br>
 <p>SPECIAL SKILLS</p><br>
 <p>Experience using the Microsoft Office Suite including Word, Outlook, Excel and PowerPoint. Good organizational skills with the ability to prioritize multiple tasks appropriately. Excellent customer service and communication skills. Working knowledge of Windows, Word, PowerPoint and Excel.</p>
</div>


 Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.  Works independently and efficiently to perform a wide range of administrative support duties to meet the needs of the department and/or one or more individuals who are at the supervisory or manager level. May support multiple individuals.  EEO/AA/Disability/Veteran Responsibilities: 
 
  
   1. Drafts and/or composes correspondence for review and approval.
  
  
   
    1.1 Composes correspondence on well-defined subjects as requested.
   
  
  
   2. Assembles and compiles data as directed.
  
  
   
    2.1 Assembles and compiles standardized data from established sources.
   
  
  
   3. Maintains departmental record-keeping and filing systems, either paper and/or electronic including payroll, work and purchase orders, etc.
  
  
   
    3.1 Ensures records are updated accurately in a timely fashion.
   
  
  
   4. Acts as receptionist for department.
  
  
   
    4.1 Greets and receives visitors in a pleasant and professional manner.
   
  
  
   5. Maintains department calendar, schedules meetings and appointments, and makes routine travel or conference arrangements.
  
  
   6. Opens, sorts, screens, records and distributes mail to appropriate recipients in a timely manner.
  
  
   7. Monitors and orders office supplies to maintain inventory at appropriate levels to ensure availability of necessary materials without over-stocking.
  
  
   8. Performs other related general office duties as requested.
  
  Qualifications: 
 EDUCATION
 High school diploma or GED required. Some business course work at the college or technical level preferred.
 EXPERIENCE
 One to two years previous experience functioning in an administrative support role or a combination of experience and Bachelors degree.
 SPECIAL SKILLS
 Experience using the Microsoft Office Suite including Word, Outlook, Excel and PowerPoint. Good organizational skills with the ability to prioritize multiple tasks appropriately. Excellent customer service and communication skills. Working knowledge of Windows, Word, PowerPoint and Excel.


Administrative Associate - Food Services; Part Time; Days - Yale New Haven Health

Administrative Associate - Food Services; Part Time; Days

You need a bachelor's degree, 5-7 years in HR (preferably in healthcare), strong HR law knowledge, excellent communication, project management, analytical skills, and the ability to influence at all levels.

You will manage HR activities, provide client support and coaching, resolve employee issues, analyze workforce data, ensure policy compliance, and enhance employee engagement.

Consulting

<div>
 Overview: 
 <div>
  To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
 </div>
 <div></div>
 <div>
  <br> EEO/AA/Disability/Veteran
 </div>
 <div></div>
 <div>
  <br> Summary:<br> The HR Business Partner is a fast-paced, high-volume, front-line provider of quality HR service. The position partners with HR Centers of Expertise, Staff, and Managers across identified client groups to provide effective HR advice and quality HR services. The HR Business Partner serves as the primary point of contact to leaders related to human resource management, policies, procedures, employment law, and fundamentals of all core areas of human resources and ensures ease of access to HR deliverables for clients.<br> HR Business Partner serves as a proactive change agent and provides consultative services including but not limited to:<br> <br>
  <ul>
   <li>Counsel and support in all areas of human resource management including staffing and retention, employee engagement, workforce safety, employee relations, labor relations (where applicable), talent planning, performance management, compensation, benefits, equal employment opportunity, affirmative action, organizational development, administrative agency matter and litigation support, and compliance with employment and regulatory requirements.</li>
   <li>The HR Business Partner will engage the Center of Excellence within HR to meet client needs as deeper analysis and support is needed.</li>
   <li>Consult and work with client group leadership to resolve human resources-related issues and concerns impacting the work environment and a just culture for all staff.</li>
   <li>Develop strong and supportive relationships with key operational leaders.</li>
  </ul><br> The position is a generalist and requires an understanding of labor laws and the design of people management processes to support the delivery of services. Key to enhancing the user experience is the ability to adapt to and support the utilization of HR systems and automated processes.
 </div><br>
 <div></div> Responsibilities: 
 <ul>
  <div>
   1. The HR Business Partner acts proactively to lead and support regular and routine cyclical HR activities as well as responds to business needs by adopting a professional, informed and principles-based approach.
  </div>
  <div>
   <ul>
    <li>1.1. Provide the highest standard of client service, accuracy, and timeliness in responding to client needs and maintain information with the requisite level of confidentiality and discretion.</li>
    <li>1.2. Explore continuous improvement opportunities to enhance the client experience.</li>
    <li>1.3. Actively listen and respond to problems to help identify the underlying cause and resolve issues.</li>
   </ul>
  </div>
  <div>
   2. Work with clients to enable them to engage with and fully utilize HR systems and business process automation. Identify where further support or interventions may be required to assist clients to adapt to these new technologies and to track and monitor workflow actions to enhance the effectiveness and efficiency of the HR service.
  </div>
  <div>
   3. Build positive relationships with clients. In partnership with organization stakeholders, monitor, assess and promote a positive employee and labor relations strategy. Demonstrate confidence, empathy, and sound business judgment in interactions and advice.
  </div>
  <div>
   4. Provide appropriate and effective advice and coaching to employees and managers as needed. Advise and coach managers to create and sustain a high-performance workforce. Confidently communicate approaches with managers to assist with the resolution of sensitive employee issues, performance matters, disciplinary issues, and grievance/conflict resolution.
  </div>
  <div>
   5. Maintain records and write reports associated with case management and prepare complex case-based correspondence for the consideration and action of management.
  </div>
  <div>
   6. Serves as a consultant to management staff and as an employee advocate, when appropriate. Advises management staff and employees regarding their rights and responsibilities under state, federal and local laws, as well as YNHHS policies. Advise on Human Resources' best practices to achieve effective and consistent implementation of all laws, and policies to produce positive relations with all employees.
  </div>
  <div>
   7. Provides facilitation and dispute/conflict resolution advice to department managers and staff.
  </div>
  <div>
   8. Investigates and leads timely, unbiased, thorough workplace investigations leading to the resolution of open-door concerns, including but not limited to working conditions, disciplinary actions, employee and applicant appeals and grievances, employee complaints, harassment allegations, terminations, discrimination, situations involving interpersonal conflict in the workplace, and ensuring adherence to the YNHHS policies, procedures and guidelines.
  </div>
  <div>
   9. Advise on employee performance management matters and/or conduct matters, including utilization of performance and/or conduct management tools to ensure optimal performance of staff.
  </div>
  <div>
   10. Prepares a range of strategic HR documents including but not limited to investigation reports.
  </div>
  <div>
   11. Leads activities including workforce planning, job development, educational needs assessments, policy development and interpretation, workforce data analysis, employee relations counseling, and conflict resolution, to support the effectiveness of departments within assigned client groups.
  </div>
  <div>
   12. Develops and executes strategies in collaboration with human resources, COEs, and organizational leaders to support the operational objectives of assigned client groups.
  </div>
  <div>
   13. Actively participates in, and advises on, the creation and review of Human Resources policies and procedures, including ensuring policies are clearly communicated and meet organizational objectives. Interprets HR policies and procedures and works with HR colleagues, and leaders on identified opportunities for policy, procedure, and process improvement.
  </div>
  <div>
   14. Assesses situations and environments within client groups affecting employee engagement and provides organizational leaders with advice and recommended courses of action based on operating guidelines, policies, and applicable law in order to create and maintain a positive employee environment. Provides necessary education and coaching to client leaders to support these recommendations and works with HR functional areas to provide required training opportunities consistent with other organizational priorities.
  </div>
  <div>
   15. Reviews and analyzes workforce and operational statistics on productivity, turnover, recruiting, patient satisfaction, employee engagement, exit interview data and other Dashboard measures to identify trends, activities, and potential issues within each assigned client group. Utilizes staffing mix standard work to guide leaders towards staffing approaches to achieve operational goals and outcomes.
  </div>
  <div>
  </div>
 </ul> Qualifications: 
 <div>
  EDUCATION
 </div>
 <div></div>
 <div>
  <br> Bachelor's degree required in a relevant area; Graduate degree in human resource management, business, healthcare administration, law, or a similar program with an analytic focus preferred.
 </div>
 <div></div>
 <div>
  <br> EXPERIENCE
 </div>
 <div></div>
 <div>
  <br> Five (5) to seven (7) or more years as either an HR generalist, manager, or consultant preferably in a complex healthcare organization with demonstrated expertise in at least three functional HR areas. Consideration will be given to Yale New Haven Health HR Division employees based on work performance in lieu of the above years of experience requirement.
 </div>
 <div></div>
 <div>
  <br> SPECIAL SKILLS
 </div>
 <div></div>
 <div>
  <br> Strong knowledge of HR laws and regulations. Excellent relationship management as well as project management skills. Excellent communicator, high levels of emotional intelligence, able to provide specific guidance to clients while maintaining an environment of collaboration and partnership. Proven team player with excellent interpersonal communication and organizational skills. Strong analytical skills and experience with data analysis, metrics, and reporting. Ability to understand business plans and to develop impactful HR solutions in response to those plans. Highly collaborative, able to build strong relationships with HR colleagues to drive results to the clients and HR. Ability to positively influence employees/leaders at all levels to drive outcomes. Critical thinking and creative problem solving. Demonstrated ability to manage multiple and sometimes competing priorities. Strong ability to deal with ambiguity and lead others during periods of intense change.
 </div>
</div>
<div></div>


 Overview: 
 
  To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
 
 
 
   EEO/AA/Disability/Veteran
 
 
 
   Summary: The HR Business Partner is a fast-paced, high-volume, front-line provider of quality HR service. The position partners with HR Centers of Expertise, Staff, and Managers across identified client groups to provide effective HR advice and quality HR services. The HR Business Partner serves as the primary point of contact to leaders related to human resource management, policies, procedures, employment law, and fundamentals of all core areas of human resources and ensures ease of access to HR deliverables for clients. HR Business Partner serves as a proactive change agent and provides consultative services including but not limited to: 
  
   Counsel and support in all areas of human resource management including staffing and retention, employee engagement, workforce safety, employee relations, labor relations (where applicable), talent planning, performance management, compensation, benefits, equal employment opportunity, affirmative action, organizational development, administrative agency matter and litigation support, and compliance with employment and regulatory requirements.
   The HR Business Partner will engage the Center of Excellence within HR to meet client needs as deeper analysis and support is needed.
   Consult and work with client group leadership to resolve human resources-related issues and concerns impacting the work environment and a just culture for all staff.
   Develop strong and supportive relationships with key operational leaders.
   The position is a generalist and requires an understanding of labor laws and the design of people management processes to support the delivery of services. Key to enhancing the user experience is the ability to adapt to and support the utilization of HR systems and automated processes.
 
  Responsibilities: 
 
  
   1. The HR Business Partner acts proactively to lead and support regular and routine cyclical HR activities as well as responds to business needs by adopting a professional, informed and principles-based approach.
  
  
   
    1.1. Provide the highest standard of client service, accuracy, and timeliness in responding to client needs and maintain information with the requisite level of confidentiality and discretion.
    1.2. Explore continuous improvement opportunities to enhance the client experience.
    1.3. Actively listen and respond to problems to help identify the underlying cause and resolve issues.
   
  
  
   2. Work with clients to enable them to engage with and fully utilize HR systems and business process automation. Identify where further support or interventions may be required to assist clients to adapt to these new technologies and to track and monitor workflow actions to enhance the effectiveness and efficiency of the HR service.
  
  
   3. Build positive relationships with clients. In partnership with organization stakeholders, monitor, assess and promote a positive employee and labor relations strategy. Demonstrate confidence, empathy, and sound business judgment in interactions and advice.
  
  
   4. Provide appropriate and effective advice and coaching to employees and managers as needed. Advise and coach managers to create and sustain a high-performance workforce. Confidently communicate approaches with managers to assist with the resolution of sensitive employee issues, performance matters, disciplinary issues, and grievance/conflict resolution.
  
  
   5. Maintain records and write reports associated with case management and prepare complex case-based correspondence for the consideration and action of management.
  
  
   6. Serves as a consultant to management staff and as an employee advocate, when appropriate. Advises management staff and employees regarding their rights and responsibilities under state, federal and local laws, as well as YNHHS policies. Advise on Human Resources' best practices to achieve effective and consistent implementation of all laws, and policies to produce positive relations with all employees.
  
  
   7. Provides facilitation and dispute/conflict resolution advice to department managers and staff.
  
  
   8. Investigates and leads timely, unbiased, thorough workplace investigations leading to the resolution of open-door concerns, including but not limited to working conditions, disciplinary actions, employee and applicant appeals and grievances, employee complaints, harassment allegations, terminations, discrimination, situations involving interpersonal conflict in the workplace, and ensuring adherence to the YNHHS policies, procedures and guidelines.
  
  
   9. Advise on employee performance management matters and/or conduct matters, including utilization of performance and/or conduct management tools to ensure optimal performance of staff.
  
  
   10. Prepares a range of strategic HR documents including but not limited to investigation reports.
  
  
   11. Leads activities including workforce planning, job development, educational needs assessments, policy development and interpretation, workforce data analysis, employee relations counseling, and conflict resolution, to support the effectiveness of departments within assigned client groups.
  
  
   12. Develops and executes strategies in collaboration with human resources, COEs, and organizational leaders to support the operational objectives of assigned client groups.
  
  
   13. Actively participates in, and advises on, the creation and review of Human Resources policies and procedures, including ensuring policies are clearly communicated and meet organizational objectives. Interprets HR policies and procedures and works with HR colleagues, and leaders on identified opportunities for policy, procedure, and process improvement.
  
  
   14. Assesses situations and environments within client groups affecting employee engagement and provides organizational leaders with advice and recommended courses of action based on operating guidelines, policies, and applicable law in order to create and maintain a positive employee environment. Provides necessary education and coaching to client leaders to support these recommendations and works with HR functional areas to provide required training opportunities consistent with other organizational priorities.
  
  
   15. Reviews and analyzes workforce and operational statistics on productivity, turnover, recruiting, patient satisfaction, employee engagement, exit interview data and other Dashboard measures to identify trends, activities, and potential issues within each assigned client group. Utilizes staffing mix standard work to guide leaders towards staffing approaches to achieve operational goals and outcomes.
  
  
  
  Qualifications: 
 
  EDUCATION
 
 
 
   Bachelor's degree required in a relevant area; Graduate degree in human resource management, business, healthcare administration, law, or a similar program with an analytic focus preferred.
 
 
 
   EXPERIENCE
 
 
 
   Five (5) to seven (7) or more years as either an HR generalist, manager, or consultant preferably in a complex healthcare organization with demonstrated expertise in at least three functional HR areas. Consideration will be given to Yale New Haven Health HR Division employees based on work performance in lieu of the above years of experience requirement.
 
 
 
   SPECIAL SKILLS
 
 
 
   Strong knowledge of HR laws and regulations. Excellent relationship management as well as project management skills. Excellent communicator, high levels of emotional intelligence, able to provide specific guidance to clients while maintaining an environment of collaboration and partnership. Proven team player with excellent interpersonal communication and organizational skills. Strong analytical skills and experience with data analysis, metrics, and reporting. Ability to understand business plans and to develop impactful HR solutions in response to those plans. Highly collaborative, able to build strong relationships with HR colleagues to drive results to the clients and HR. Ability to positively influence employees/leaders at all levels to drive outcomes. Critical thinking and creative problem solving. Demonstrated ability to manage multiple and sometimes competing priorities. Strong ability to deal with ambiguity and lead others during periods of intense change.
 



Senior HR Business Partner - Yale New Haven Health

Senior HR Business Partner

You need a HS diploma or GED, customer service experience (preferably in healthcare), strong communication skills, multitasking ability, and proficiency in computer skills. Bilingual preferred.

You will manage communications, schedule appointments, maintain patient records, assist with data entry, support teamwork, and ensure efficient office operations while prioritizing patient needs.

Healthcare

<div>
 Overview: 
 <div>
  To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.<br> <br> Performs a variety of medical secretary duties in busy multidisciplinary ambulatory medical office. Responsible for managing various task related to the administrative aspects and patient care in ambulatory office. Assist with the administrative management of care for patients including scheduling patient appointments and procedures, registration of patients,, insurance verification, pre-certification for testing and cardiac rehabilitation. Completes end of day reports which includes collecting co-pays. Utilizes strong verbal and written communication skills during telephone contact as well as face to face communications with patients and staff. Updates electronic medical record.<br> <br> EEO/AA/Disability/Veteran
 </div> Responsibilities: 
 <ul>
  <div>
   1. Manages Epic In baskets and correspondence.
  </div>
  <ul>
   <div>
    1.1 1. Composes and proofreads documents to ensure proper grammar usage and verifies spelling accuracy . 2. Uses appropriate format in typing materials. Organizes text in a neat, clean, easy-to-read format. 3. Maintains files and databases in EMR and computer 4. Reviews incoming correspondence and responds personally or distributes accordingly to others based upon the nature of the communication, time constraints and other critical factors. Prioritizes all time sensitive materials. 5. Carries out requested tasks in a responsive manner by organizing activities to ensure efficient, cost effective completion within the expected time frame. 6. Assists with data entry and maintenance of departmental reports, statistics and databases. 7. Assists with compiling statistics and preparation of departmental reports. 8. Correctly prioritizes work to meet deadlines.
   </div>
  </ul>
  <div>
   2. Answers incoming calls, triage and transfer calls as appropriate and relay/documents information n EMR. Schedules appointments and procedures. Escalates callers concerns appropriately.,
  </div>
  <ul>
   <div>
    2.1 1. Answers phone within three rings identifying self and department on each call; asks the caller's permission before placing on "hold". 2. Utilizes appropriate verbal and non-verbal communication when interacting with each person and situations; asks relevant and understandable questions. Medical secretary provides translation and support to non-English speaking patients and visitors utilizing appropriate resources. 3. Immediately relays accurate messages to appropriate staff. 4. Demonstrates good judgement in screening and routing calls. 5. Maintains a courteous demeanor with all interactions providing prompt and accurate information to involved individuals. 6. Responds to patient, visitor and/or staff questions in a professional and cooperative manner. 7. Promptly schedules appointments for patients; completes appropriate paperwork, obtains referrals and insurance verification according to departmental standards. 8. Is attentive and courteous to all callers providing appropriate information in a helpful and professional manner.
   </div>
  </ul>
  <div>
   3. Maintains patient Epic charts and department logs.
  </div>
  <ul>
   <div>
    3.1 1. Files, sorts, or stores all material accurately and in a timely manner utilizing the electronic medical record. 2. Maintains complete, accurate records in appropriate order and purges files in accordance with policy to ensure ready accessibility. 3. Assists with development and maintenance of paperless charting system.
   </div>
  </ul>
  <div>
   4. Assist with maintaining inventory of office supplies and equipment.
  </div>
  <ul>
   <div>
    4.1 1. Appropriately orders supplies as required, avoiding overstocks or unexpected shortages; charges appropriate cost center and account when ordering supplies. 2. Rotates stock and keeps it in a neat and orderly fashion. Unpacks and stores supplies ensuring delivery of ordered items. 3. Assists with fiscal accountability through appropriate ordering of supplies in order to assist manager in maintaining departmental budget; suggests cost savings approaches. 4. Informs Manager of any equipment and/or facility malfunctions or problems. Contacts help desk or service companies as necessary. 5. Always uses equipment appropriately and with care. Maintains a good working knowledge of equipment operations and appropriately troubleshoots problems.
   </div>
  </ul>
  <div>
   5. Functions well within department. Develops professional work relationships and attitude.
  </div>
  <ul>
   <div>
    5.1 1. Appropriately uses sick leave or personal time; adheres to time and attendance policies. 2. Maintains a "team spirit" attitude. Always demonstrates the ability to remain friendly and cooperative during all work conditions, especially during moments of high stress. 3. Responds in a positive manner to constructive criticism and change. 4. Encourages and supports teamwork and effective interpersonal relationships; avoids antagonism, conflict and inappropriate/unprofessional conversations. 5. Always accepts alternate work assignments in a positive manner. 6. Maintains effective working relationship with patients, visitors, hospital personnel and other work related contacts. Makes a sincere effort to be helpful to other department members. Seeks help if necessary and refers problems upward as appropriate. 7. Works collaboratively with staff to solve problems, maintaining a positive approaches to resolutions. 8. Carriers out routine duties conscientiously and with minimal supervision. Willingly volunteers and/or assumes responsibility for additional assignments as required. 9. Consistently maintains a professional demeanor and appearance. 10. Demonstrates a high degree of awareness and sensitivity to patient's needs and conditions by promptly responding to patient and/or visitor needs and questions. 11. Maintains patient confidentiality and privacy.
   </div>
  </ul>
  <div>
   6. Assists with orientation and mentoring of staff. Functions as a role model and assists in maintaining a professional work environment.
  </div>
  <ul>
   <div>
    6.1 1. Explains correct procedures in a courteous and understandable fashion. 2. Interacts with new employees in a patient and positive manner. 3. Initiates resolutions to problems and questions. 4. Assists with ongoing mentoring and staff development 5. Consistently seeks out opportunities to increase professional knowledge and skills; attends appropriate inservices and seminars; provides information to staff regarding content of program. 6. Utilizes unassigned work time in appropriate productive manner. Observes and assists others in order to improve productivity. 7. Assists with process improvement and work flow enhancements. 8. Reads and comprehends all minutes, memos, and updated policies; reviews written hospital policies annually as well as completes assigned education materials. Demonstrates willingness to learn new policies and procedures as implemented
   </div>
  </ul>
  <div>
   7. Registers and interviews patients to obtain insurance and general information.
  </div>
  <ul>
   <div>
    7.1 1. Greets patient and family member in an attentive and courteous manner. 2. Enters accurate patient data information and completes department forms in a timely manner. 3. Completes full registration; enters patient registration information into hospital systems accurately. 4. When scheduling appointments, obtains required patient demographic and medical insurance information from medical offices and/or patients. 5. Obtains required pre-certifications and referral information from medical offices prior to patient arrival. Maintains accurate documentation of pre-certification information. 6. Assists patient with questions in a professional and helpful manner. 7. Maintains accurate departmental statistics and databases.
   </div>
  </ul>
  <div>
   8. Maintains oversight and data entry related to billing process.
  </div>
  <ul>
   <div>
    8.1 1. Inputs insurance information into EMR with accuracy. 2. Performs end of day report for all encounters. 3 Collaborates with central registration and billing in order to ensure all insurance &amp; demographic information is accurate and entered into the EMR
   </div>
  </ul>
  <div>
   9. Assists with and maintains effeciencies within Ambulatory Cardiology Offices
  </div>
  <ul>
   <div>
    9.1 1: Carries out tasks in a responsive manner by organizing activities to ensure efficient, cost effective completion. 2: Independently gathers information and follows up on identified issues or concerns 3: Assists with coordinating administrative aspects of department projects 4. Assists with maintaining providers schedules and templates
   </div>
  </ul>
 </ul> Qualifications: 
 <div>
  EDUCATION
 </div>
 <div></div>
 <div>
  <br> HS diploma or GED **Employees employed by YNHH effective 9/12/2012 as a result of the acquisition of the Hospital of St Raphael may meet educational requirements with the applicable combination of education and experience and demonstration of current competences.
 </div>
 <div></div>
 <div>
  <br> EXPERIENCE
 </div>
 <div></div>
 <div>
  <br> Experience-Previous customer service experience preferably in healthcare or medical office setting. Proficient computer skills; willing to learn Epic and medical office workflow.
 </div>
 <div></div>
 <div>
  <br> SPECIAL SKILLS
 </div>
 <div></div>
 <div>
  <br> Special skills- Must possess excellent verbal and written communication skills to handle high volume telephone calls, patient visits, patient registration, scheduling of appointments and testing. Must possess ability to prioritize task to enhance work flow and multitask responsibilities. Must be able to interact as part of a multidisciplinary team as well as working independently. Bilingual preferred.
 </div><br>
 <div></div> Additional Information: 
 <div>
  THIS POSITION IS COVERED BY THE TEAMSTERS COLLECTIVE BARGAINING AGREEMENT<br> Minimum - $16.68/hr.<br> Maximum - $32.47/hr.
 </div>
</div>


 Overview: 
 
  To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.  Performs a variety of medical secretary duties in busy multidisciplinary ambulatory medical office. Responsible for managing various task related to the administrative aspects and patient care in ambulatory office. Assist with the administrative management of care for patients including scheduling patient appointments and procedures, registration of patients,, insurance verification, pre-certification for testing and cardiac rehabilitation. Completes end of day reports which includes collecting co-pays. Utilizes strong verbal and written communication skills during telephone contact as well as face to face communications with patients and staff. Updates electronic medical record.  EEO/AA/Disability/Veteran
  Responsibilities: 
 
  
   1. Manages Epic In baskets and correspondence.
  
  
   
    1.1 1. Composes and proofreads documents to ensure proper grammar usage and verifies spelling accuracy . 2. Uses appropriate format in typing materials. Organizes text in a neat, clean, easy-to-read format. 3. Maintains files and databases in EMR and computer 4. Reviews incoming correspondence and responds personally or distributes accordingly to others based upon the nature of the communication, time constraints and other critical factors. Prioritizes all time sensitive materials. 5. Carries out requested tasks in a responsive manner by organizing activities to ensure efficient, cost effective completion within the expected time frame. 6. Assists with data entry and maintenance of departmental reports, statistics and databases. 7. Assists with compiling statistics and preparation of departmental reports. 8. Correctly prioritizes work to meet deadlines.
   
  
  
   2. Answers incoming calls, triage and transfer calls as appropriate and relay/documents information n EMR. Schedules appointments and procedures. Escalates callers concerns appropriately.,
  
  
   
    2.1 1. Answers phone within three rings identifying self and department on each call; asks the caller's permission before placing on "hold". 2. Utilizes appropriate verbal and non-verbal communication when interacting with each person and situations; asks relevant and understandable questions. Medical secretary provides translation and support to non-English speaking patients and visitors utilizing appropriate resources. 3. Immediately relays accurate messages to appropriate staff. 4. Demonstrates good judgement in screening and routing calls. 5. Maintains a courteous demeanor with all interactions providing prompt and accurate information to involved individuals. 6. Responds to patient, visitor and/or staff questions in a professional and cooperative manner. 7. Promptly schedules appointments for patients; completes appropriate paperwork, obtains referrals and insurance verification according to departmental standards. 8. Is attentive and courteous to all callers providing appropriate information in a helpful and professional manner.
   
  
  
   3. Maintains patient Epic charts and department logs.
  
  
   
    3.1 1. Files, sorts, or stores all material accurately and in a timely manner utilizing the electronic medical record. 2. Maintains complete, accurate records in appropriate order and purges files in accordance with policy to ensure ready accessibility. 3. Assists with development and maintenance of paperless charting system.
   
  
  
   4. Assist with maintaining inventory of office supplies and equipment.
  
  
   
    4.1 1. Appropriately orders supplies as required, avoiding overstocks or unexpected shortages; charges appropriate cost center and account when ordering supplies. 2. Rotates stock and keeps it in a neat and orderly fashion. Unpacks and stores supplies ensuring delivery of ordered items. 3. Assists with fiscal accountability through appropriate ordering of supplies in order to assist manager in maintaining departmental budget; suggests cost savings approaches. 4. Informs Manager of any equipment and/or facility malfunctions or problems. Contacts help desk or service companies as necessary. 5. Always uses equipment appropriately and with care. Maintains a good working knowledge of equipment operations and appropriately troubleshoots problems.
   
  
  
   5. Functions well within department. Develops professional work relationships and attitude.
  
  
   
    5.1 1. Appropriately uses sick leave or personal time; adheres to time and attendance policies. 2. Maintains a "team spirit" attitude. Always demonstrates the ability to remain friendly and cooperative during all work conditions, especially during moments of high stress. 3. Responds in a positive manner to constructive criticism and change. 4. Encourages and supports teamwork and effective interpersonal relationships; avoids antagonism, conflict and inappropriate/unprofessional conversations. 5. Always accepts alternate work assignments in a positive manner. 6. Maintains effective working relationship with patients, visitors, hospital personnel and other work related contacts. Makes a sincere effort to be helpful to other department members. Seeks help if necessary and refers problems upward as appropriate. 7. Works collaboratively with staff to solve problems, maintaining a positive approaches to resolutions. 8. Carriers out routine duties conscientiously and with minimal supervision. Willingly volunteers and/or assumes responsibility for additional assignments as required. 9. Consistently maintains a professional demeanor and appearance. 10. Demonstrates a high degree of awareness and sensitivity to patient's needs and conditions by promptly responding to patient and/or visitor needs and questions. 11. Maintains patient confidentiality and privacy.
   
  
  
   6. Assists with orientation and mentoring of staff. Functions as a role model and assists in maintaining a professional work environment.
  
  
   
    6.1 1. Explains correct procedures in a courteous and understandable fashion. 2. Interacts with new employees in a patient and positive manner. 3. Initiates resolutions to problems and questions. 4. Assists with ongoing mentoring and staff development 5. Consistently seeks out opportunities to increase professional knowledge and skills; attends appropriate inservices and seminars; provides information to staff regarding content of program. 6. Utilizes unassigned work time in appropriate productive manner. Observes and assists others in order to improve productivity. 7. Assists with process improvement and work flow enhancements. 8. Reads and comprehends all minutes, memos, and updated policies; reviews written hospital policies annually as well as completes assigned education materials. Demonstrates willingness to learn new policies and procedures as implemented
   
  
  
   7. Registers and interviews patients to obtain insurance and general information.
  
  
   
    7.1 1. Greets patient and family member in an attentive and courteous manner. 2. Enters accurate patient data information and completes department forms in a timely manner. 3. Completes full registration; enters patient registration information into hospital systems accurately. 4. When scheduling appointments, obtains required patient demographic and medical insurance information from medical offices and/or patients. 5. Obtains required pre-certifications and referral information from medical offices prior to patient arrival. Maintains accurate documentation of pre-certification information. 6. Assists patient with questions in a professional and helpful manner. 7. Maintains accurate departmental statistics and databases.
   
  
  
   8. Maintains oversight and data entry related to billing process.
  
  
   
    8.1 1. Inputs insurance information into EMR with accuracy. 2. Performs end of day report for all encounters. 3 Collaborates with central registration and billing in order to ensure all insurance & demographic information is accurate and entered into the EMR
   
  
  
   9. Assists with and maintains effeciencies within Ambulatory Cardiology Offices
  
  
   
    9.1 1: Carries out tasks in a responsive manner by organizing activities to ensure efficient, cost effective completion. 2: Independently gathers information and follows up on identified issues or concerns 3: Assists with coordinating administrative aspects of department projects 4. Assists with maintaining providers schedules and templates
   
  
  Qualifications: 
 
  EDUCATION
 
 
 
   HS diploma or GED **Employees employed by YNHH effective 9/12/2012 as a result of the acquisition of the Hospital of St Raphael may meet educational requirements with the applicable combination of education and experience and demonstration of current competences.
 
 
 
   EXPERIENCE
 
 
 
   Experience-Previous customer service experience preferably in healthcare or medical office setting. Proficient computer skills; willing to learn Epic and medical office workflow.
 
 
 
   SPECIAL SKILLS
 
 
 
   Special skills- Must possess excellent verbal and written communication skills to handle high volume telephone calls, patient visits, patient registration, scheduling of appointments and testing. Must possess ability to prioritize task to enhance work flow and multitask responsibilities. Must be able to interact as part of a multidisciplinary team as well as working independently. Bilingual preferred.
 
  Additional Information: 
 
  THIS POSITION IS COVERED BY THE TEAMSTERS COLLECTIVE BARGAINING AGREEMENT Minimum - $16.68/hr. Maximum - $32.47/hr.
 


Secretary Medical - Yale New Haven Health

Secretary Medical

You need a high school diploma, 3 years of relevant experience, medical terminology knowledge, excellent communication skills, and the ability to lift 25 pounds.

You will schedule patient exams, manage forms and pre-authorizations, ensure compliance, assist with supplies, enhance patient experience, and maintain communication throughout procedures.

<div>
 Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.<br> <br> The Clinical Services Assistant in Diagnostic Imaging functions primarily as a patient scheduling facilitator working closely with the schedulers, technologists, referring physicians and radiologists under the direction of the manager/coordinator of the Imaging Section and/or the Business Services Manager and physician/director. This individual is responsible for accurate scheduling of radiology procedures, the delivery of complex exam instructions, the acquisition, transcription, and distribution of clinical requests for service, receiving patients, and updating of demographic and insurance data., To perform these duties appropriately, the individual must acquire in-depth understanding of each exam/procedure performed in the section, including knowledge of the average length of each scan/procedure as well as patient preps and ancillary services that need to be arranged. This will require an individual who has exceptional interpersonal skills, exceptional organizational skills, is self-motivated with good independent judgement, as well as familiarity with pertinent computer applications. To meet the staffing needs of the department, as necessary, Diagnostic Radiology staff may be assigned at any of the YNHH Diagnostic Radiology locations, regardless of your regularly assigned work location.<br> <br> EEO/AA/Disability/Veteran Responsibilities: 
 <ul>
  <div>
   1. Coordinates and supports all tasks related to patient scheduling.
  </div>
  <ul>
   <div>
    1.1 Ensures all exams are scheduled appropriately.
   </div>
  </ul>
  <div>
   2. Ensures all inpatient procedures are scheduled from the order entry queue in a timely manner.
  </div>
  <ul>
   <div>
    2.1 Includes all required forms associated with the procedures i.e.; Patient safety forms,
   </div>
  </ul>
  <div>
   3. Ensures all outpatient procedures are scheduled accurately with optimum customer service.
  </div>
  <ul>
   <div>
    3.1 Ensures all procedures have been pre authorized as appropriate.
   </div>
  </ul>
  <div>
   4. Maintains and assist with scheduling manuals within each section in collaboration with Section Coordinator or coordinator or scheduling.
  </div>
  <ul>
   <div>
    4.1 Ensures the scheduling manual is updated regularly.
   </div>
  </ul>
  <div>
   5. Responsible and accountable for consistently maintaining Scheduling Guidelines and Compliancy Regulations as identified by the business service manager and monitored by the manager or coordinator.
  </div>
  <div>
   6. Works with manager/coordinator to ensure all quality control measures have been addressed.
  </div>
  <ul>
   <div>
    6.1 Identifies all exams that have not been completed or cancelled from the previous day.
   </div>
  </ul>
  <div>
   7. Follows HIPPA guidelines when working with confidential patient information.
  </div>
  <ul>
   <div>
    7.1 Assists patient waits by keeping them notified of exam delays and responding to questions.
   </div>
  </ul>
  <div>
   8. Assists manager and coordinator of the section with ordering and purchasing of all necessary office supplies.
  </div>
  <div>
   9. To enhance the patient experience in Diagnostic radiology all staff will be responsible to achieve patient satisfaction scores set by the department on the Test &amp; Treatment section of our Press Ganey Survey.
  </div>
  <ul>
   <div>
    9.1 1.Staff will present themselves in a friendly and courteous manor; Staff will identify themselves and their role while encouraging a Patient and Family Center experience. 1.2Staff will fully explain procedure and ask if the patient has any additional questions about the procedure. 1.3Staff will address any comfort issues a patient may have prior to starting procedure. 1.4Staff will thank patient once procedure is completed and ask the patient if they have any additional questions. 1.5Staff must meet the above goals and fiscal year threshold value, which was last fiscal year actual for a 2 rating on review. 2.Staff must meet the above goals and exceed fiscal year threshold value by +.2 for a 3 rating on review. 3.Staff must meet the above goals and exceed fiscal year threshold value by +.4 for a 4 rating on review.
   </div>
  </ul>
 </ul> Qualifications: 
 <p>EDUCATION</p><br>
 <p>Graduation from high school, including or supplemented by secretarial course work, or equivalent training and experience. Medical terminology/computer course required or equivalent related experience. College degree in Business desired or appropriate business experience.</p><br>
 <p>EXPERIENCE</p><br>
 <p>Three (3) years relevant and direct administrative clerical/scheduling experience required in an outpatient environment and /or successful completion of the Business Services competency assessment. Prior computer usage required with experience in an imaging department preferred. Experience in coding as well as an understanding of Third Party payor requirements, LMRPs and ABN exposure desired.</p><br>
 <p>LICENSURE</p><br>
 <p>N/A</p><br>
 <p>SPECIAL SKILLS</p><br>
 <p>Excellent telephone communications, interpersonal, coordination and organizational skills. Ability to read computer screens, forms, and other documents and follow written and oral instructions. Moderate keyboarding skills. Ability to work in a fast-paced, changing environment. Ability to respond to unpredictable, changing situations and needs (including clinical crises in the section and otherwise stressful situations and interactions) with professionalism, good judgment and ALWAYS excellent customer relation skills. Prior customer service coordination, or clinical experience necessary. Excellent communication and people skills. Ability to remain calm and professional in high stress situations.</p><br>
 <p>PHYSICAL DEMAND</p><br>
 <p>Ability to lift 25 pounds.</p>
</div>


 Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.  The Clinical Services Assistant in Diagnostic Imaging functions primarily as a patient scheduling facilitator working closely with the schedulers, technologists, referring physicians and radiologists under the direction of the manager/coordinator of the Imaging Section and/or the Business Services Manager and physician/director. This individual is responsible for accurate scheduling of radiology procedures, the delivery of complex exam instructions, the acquisition, transcription, and distribution of clinical requests for service, receiving patients, and updating of demographic and insurance data., To perform these duties appropriately, the individual must acquire in-depth understanding of each exam/procedure performed in the section, including knowledge of the average length of each scan/procedure as well as patient preps and ancillary services that need to be arranged. This will require an individual who has exceptional interpersonal skills, exceptional organizational skills, is self-motivated with good independent judgement, as well as familiarity with pertinent computer applications. To meet the staffing needs of the department, as necessary, Diagnostic Radiology staff may be assigned at any of the YNHH Diagnostic Radiology locations, regardless of your regularly assigned work location.  EEO/AA/Disability/Veteran Responsibilities: 
 
  
   1. Coordinates and supports all tasks related to patient scheduling.
  
  
   
    1.1 Ensures all exams are scheduled appropriately.
   
  
  
   2. Ensures all inpatient procedures are scheduled from the order entry queue in a timely manner.
  
  
   
    2.1 Includes all required forms associated with the procedures i.e.; Patient safety forms,
   
  
  
   3. Ensures all outpatient procedures are scheduled accurately with optimum customer service.
  
  
   
    3.1 Ensures all procedures have been pre authorized as appropriate.
   
  
  
   4. Maintains and assist with scheduling manuals within each section in collaboration with Section Coordinator or coordinator or scheduling.
  
  
   
    4.1 Ensures the scheduling manual is updated regularly.
   
  
  
   5. Responsible and accountable for consistently maintaining Scheduling Guidelines and Compliancy Regulations as identified by the business service manager and monitored by the manager or coordinator.
  
  
   6. Works with manager/coordinator to ensure all quality control measures have been addressed.
  
  
   
    6.1 Identifies all exams that have not been completed or cancelled from the previous day.
   
  
  
   7. Follows HIPPA guidelines when working with confidential patient information.
  
  
   
    7.1 Assists patient waits by keeping them notified of exam delays and responding to questions.
   
  
  
   8. Assists manager and coordinator of the section with ordering and purchasing of all necessary office supplies.
  
  
   9. To enhance the patient experience in Diagnostic radiology all staff will be responsible to achieve patient satisfaction scores set by the department on the Test & Treatment section of our Press Ganey Survey.
  
  
   
    9.1 1.Staff will present themselves in a friendly and courteous manor; Staff will identify themselves and their role while encouraging a Patient and Family Center experience. 1.2Staff will fully explain procedure and ask if the patient has any additional questions about the procedure. 1.3Staff will address any comfort issues a patient may have prior to starting procedure. 1.4Staff will thank patient once procedure is completed and ask the patient if they have any additional questions. 1.5Staff must meet the above goals and fiscal year threshold value, which was last fiscal year actual for a 2 rating on review. 2.Staff must meet the above goals and exceed fiscal year threshold value by +.2 for a 3 rating on review. 3.Staff must meet the above goals and exceed fiscal year threshold value by +.4 for a 4 rating on review.
   
  
  Qualifications: 
 EDUCATION
 Graduation from high school, including or supplemented by secretarial course work, or equivalent training and experience. Medical terminology/computer course required or equivalent related experience. College degree in Business desired or appropriate business experience.
 EXPERIENCE
 Three (3) years relevant and direct administrative clerical/scheduling experience required in an outpatient environment and /or successful completion of the Business Services competency assessment. Prior computer usage required with experience in an imaging department preferred. Experience in coding as well as an understanding of Third Party payor requirements, LMRPs and ABN exposure desired.
 LICENSURE
 N/A
 SPECIAL SKILLS
 Excellent telephone communications, interpersonal, coordination and organizational skills. Ability to read computer screens, forms, and other documents and follow written and oral instructions. Moderate keyboarding skills. Ability to work in a fast-paced, changing environment. Ability to respond to unpredictable, changing situations and needs (including clinical crises in the section and otherwise stressful situations and interactions) with professionalism, good judgment and ALWAYS excellent customer relation skills. Prior customer service coordination, or clinical experience necessary. Excellent communication and people skills. Ability to remain calm and professional in high stress situations.
 PHYSICAL DEMAND
 Ability to lift 25 pounds.


Yale New Haven Health

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