Clinical Team Leader

Cencora

13d ago

Job
Full-time
Junior & Mid Level
Logistics
Healthcare
Melbourne

AI generated summary

You need 2-4 years relevant experience, including 1 year in management. Must lift 20kg, have strong English skills, decision-making, leadership, and organizational abilities, plus sound computer skills.
You will oversee clinical supply chain compliance, train staff, address customer concerns, manage depot operations, ensure safety, and collaborate with internal teams to optimize processes.

Requirements

Normally requires two (2) to four (4) years directly related and progressively responsible experience, including at least one (1) year in a management role and preferably in the Clinical Trial business
Preferable for candidate to have some work experience in warehousing
Full command of English
Preferable to have a broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations
Minimum Year 12 VCE or equivalent
Full command of English: written and oral skills
Position will require being able to lift loads up to 20kg independently using safe lifting methods described in manual handling training
Ability to work quickly and accurately under time and volume constraints as well as under pressure
Strong decision-making skills
Strong interpersonal skills
Strong leadership skills
Good analytical skills
Ability to resolve customer issues quickly and creatively to improve customer satisfaction
Strong organizational skills; attention to detail
Be able to take initiatives and responsibilities
Sound Computer skills
Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
Growth mindset demonstrated by willingness to participate in projects outside standard scope, being open to feedback, a willingness to ask for help, and support of employee growth and development
Demonstrate flexibility, creativity, and problem-solving skills to adjust team strategies and processes as required, as well as resolve Client issues
Ability to arrange data in an understandable manner and present the information to others

Responsibilities

Fulfills job responsibilities as a Technical Representative of the Clinical Trials Supply Chain Service in its country, according to legal requirements
Maintain and assure compliance with current ICH, GXP, FDA Good Clinical Practices, ISO guidelines or any other as required in the position training program
Monitors the overall performance of staff members to ensure compliance with guidelines above
Maintains established procedures concerning quality assurance, security of controlled substances and record keeping
Ensures regulatory compliance standards are adhered to, and that regulatory information is transferred appropriately to local staff and the corporate compliance team
Manages the restrictions (scope, cost, time, human resources, etc.) to guarantee the depot complies with the expected performance indicators
Be aware of the metrics related to depot operations and assure the business continuity taking part in the planning process and business development activities
Identifies and escalates to the General Manager Supply Chain and Human Resources any possible issue related to the depot staff that may impact the operational performance and/or working environment, such as change in local regulation, union representations, etc
Actively works on World Courier Guidelines review and update
Leads department meetings and in-service training for staff
Train team members on the process as an SME and develop training plan for each team member to ensure compliance and competency
Assures that all Customers’ concerns are duly assessed and follows-up the implementation of any preventive/corrective action
Responds to customer inquiries, requests, and issues when situations demand escalation to a higher level of authority
Assists the Quality Assurance team in the internal audits performed by WC Quality Assurance Department providing all the requested information during the process and assuring the completion of all action plans
With the assistance of QA Specialist, attends Customer`s audits at the Depot
Collaborates with internal departments to make reports in a timely manner
Scheduling of depot rosters/shifts
Responsible for planning and tracking daily orders and depot activities
Required to be available on call 24/7 to provide telephone assistance in case of an emergency or urgent request as well as in person attendance for emergency response in case of any concern occurring at the facility in relation to temperature control of the product
Participate in reviewing and authoring global and local SOPs, WI’s and TRN documents
Work in all temperature controlled environments including but not limited to
+15 to +25°C
+2 to +8°C
-20 to -30°C
Physically perform packing process of inbound, outbound and returned shipments using Cencora World Courier packaging products where required
Participate in occasional scheduled weekend tasks for stock control, balance sheet and cold chamber cleaning processes
Lead continuous Improvement initiatives to ensure processes are streamlined
Fully trained in the Clinical ERP Verifies and signs operation jobs
Have deep knowledge of all the protocols stored at WC Depot to provide instructions to all the Depot Staff
Willingness to be trained how to use EWP equipment and/or Forklift
Required to be available on call 24/7 to provide telephone assistance in case of an emergency or urgent request
Perform any other duties the employee has been trained for as assigned
Internal Communication and Information Sharing
Keep Internal Stakeholders informed of the progress of their order and shipment
Collaborate with Internal Stakeholders to find appropriate resolutions to Clinical and Commercial matters to ensure ongoing client satisfaction
Liaise with the Transport Customer Service team in relation to World Courier transport bookings and ensure correct processes are followed
Provide information to all WCA business units to ensure work output is coordinated in an effective manner
Contribute to team and organisational wide discussions by sharing ideas, experiences and recommendations around improving the effectiveness and efficiency of the business
Teamwork and Collaboration
Effectively collaborate with all Internal Stakeholders to ensure the function is operating effectively and efficiently, while maintaining a harmonious team environment
Policy and procedure
Comply with standard operating procedures and policies to ensure that the function is demonstrating consistent practices nationally and is in line with strategic objectives
Ensure WCA compliance with all government legislative and other requirements such as ACS, CASA, AQIS, IATA, ISO
Ensure full compliance with international local regulations such as WCA RACA SP (Registered Air Cargo Security Program) Australian Customs IATA regulations
Ensure full compliance with WCA quality management systems (GxP)
Workplace Health and Safety
Actively promote a culture that values a safe and healthy workplace
Take reasonable care of, and cooperate with actions taken to protect the health and safety of both themselves and others
Report all accidents, incidents and hazards to their supervisor as soon as is practicable
Ensure compliance with relevant OH&S legislation and that any issues are identified and actioned in line WCA policy

FAQs

What is the primary responsibility of the Clinical Team Leader?

The primary responsibility of the Clinical Team Leader is to lead and manage the daily depot operations for the Pharmaceutical team, ensuring compliance with regulatory requirements and overseeing staff and operational daily scheduling.

Is this position considered compliance critical?

Yes, this position is categorized as compliance critical and involves ensuring continual and proper compliance with all division, corporate, and regulatory requirements.

What qualifications are required for this position?

The position normally requires two to four years of directly related experience, including at least one year in a management role. A background in warehousing and training in fields like business administration or accountancy is also preferable.

What are the working conditions for this role?

The Clinical Team Leader is required to work in various temperature-controlled environments and may need to be available on-call 24/7 for emergencies or urgent requests.

Are there opportunities for training and professional development?

Yes, the Clinical Team Leader is responsible for training team members and developing training plans to ensure compliance and competency within the team.

What kind of skills are essential for the Clinical Team Leader?

Essential skills include strong decision-making abilities, leadership skills, organizational skills, interpersonal skills, and proficiency in using Microsoft Office applications.

How does Cencora support workplace health and safety?

Cencora promotes a culture that values workplace health and safety, ensuring compliance with relevant OH&S legislation and encouraging employees to report all accidents, incidents, and hazards.

Who does the Clinical Team Leader report to?

The Clinical Team Leader reports directly to the General Manager, Supply Chain.

What responsibilities Does the Clinical Team Leader have regarding customer relations?

The Clinical Team Leader is responsible for responding to customer inquiries, assessing customer concerns, and following up on the implementation of preventive or corrective actions.

Does Cencora offer equal employment opportunities?

Yes, Cencora is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other protected class.

Cencora

Science & Healthcare

Industry

10,001+

Employees

Mission & Purpose

Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to accelerate positive outcomes. Becoming Cencora has allowed us to combine all the companies and services of AmerisourceBergen. Now, as a unified and internationally inclusive brand, we’re continuing to invest in and focus on our core pharmaceutical distribution business, while also growing our platform of pharma and biopharma services to support pharmaceutical innovation and access. Our 46,000+ worldwide team members are shaping the future of healthcare through the power of our purpose: We are united in our responsibility to create healthier futures.