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Cloud Solution Architect (Cloud Infrastructure / Spanish speaker)

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Microsoft

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Madrid
    Remote

AI generated summary

  • You need a relevant degree, 7+ years in cloud/infrastructure, fluent in Spanish, 5+ years in IaaS, Azure expertise, strong troubleshooting and customer engagement skills, and certifications preferred.
  • You will drive customer satisfaction, develop relationships, lead technical discussions, identify solutions, and continuously learn to align with team goals and customer success.

Requirements

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • Fluent in Spanish
  • 5+ years of experience in cloud infrastructure
  • The Azure Cloud Solution Architect role requires knowledge and experience in several of the following technologies/areas:
  • Azure Infrastructure as a Service (IaaS) core knowledge:
  • Storage
  • Network
  • Compute
  • Other technical areas where we look for real world demonstrated ability are:
  • Azure Governance / Cloud Adoption Framework, Azure Policy, Management Groups, Governance / Compliance as Code
  • ARM JSON or Terraform Templates – (Infrastructure as code) Azure CLI and/or PowerShell
  • Strong understanding of Windows and/or Linux Operating Systems
  • Working knowledge of On-Premises Infrastructure solutions; AD DS, DNS, Monitoring, Patching
  • Security concepts for Cloud Infrastructure and Microsoft Operating Systems
  • Azure Active Directory (AAD) and Azure AD Connect knowledge and experience
  • Strong troubleshooting skills and support experience
  • Face-to-face customer engagement skills
  • Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences
  • Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus
  • Troubleshooting knowledge & skills, Microsoft Certifications qualifications desirable
  • Architecture design: Apply design thinking methodology to design & implement cloud architectures and solutions that drive value for the customer, incorporating policies, governance, security & compliance, and customer systems into the overall framework
  • Experience in architecting and implementing Azure security features and products as well as architecting and implementing Azure Arc
  • Demonstrated hands-on expertise in designing, implementing, and migrating VMware Solutions on Azure, GCP, or AWS, with 5+ years of experience in cloud architecture and virtualization technologies
  • Specific technology experience, including- Certifications in Microsoft Azure, AWS or GCP technologies
  • Experience working on a global, matrixed team
  • Experience working with partners
  • We are looking for Spanish native speakers who can also speak English and feel comfortable delivering services to customers at least in those two languages

Responsibilities

  • Customer & Partner Satisfaction: Drive positive Customer & Partner Satisfaction and become a trusted advisor to customers and their partners, by leveraging expertise to enable defined outcomes aligned to customer’s business strategy. You will actively listen and respectfully challenge when needed to drive the best outcomes.
  • Trusted Advisor: Develop and expand existing impactful relationships; create and sustain constructive tension and trust with customer and lead adoption of Microsoft technologies.
  • Thought Leadership and Partner Insights: Lead virtual teams around technologies and partner challenges, participate in external architect community events and share learnings with internal teams; demonstrate deep industry knowledge and drive recognition for Microsoft solutions. Provide feedback & insights from customers/partners to the relevant Microsoft teams to enable continuous improvement.
  • Consumption Growth: Develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's value proposition and get value from their investment in Microsoft technology.
  • Customer Technical Environment & Resolution Technical Blockers: Identify and evaluate industry trends and develop technical enablement plans with customers. Maintain technical skills and knowledge of market trends, opportunities, and competitive insights. Using technical expertise, identify opportunities to develop new solutions and services for customers that drive business results. Identify resolutions to issues blocking go-live of customer success projects. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to best practices & policies and using repeatable IP.
  • Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.

FAQs

What is the main mission of the Customer Experience & Success organization at Microsoft?

The main mission is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services.

What is the role of the Cloud Solution Architect in the Customer Success team?

The Cloud Solution Architect works with customers to enable them to achieve desired outcomes based on their investments in Microsoft technology, leading technical discussions and identifying resolutions to issues blocking customer success projects.

Is the Cloud Solution Architect position flexible regarding location?

Yes, this role is flexible in that you can work up to 100% from home.

What qualifications are required for the Cloud Solution Architect position?

A Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or a related field, along with 7+ years of experience in cloud/infrastructure technologies. Fluent Spanish is also required.

What kind of cloud infrastructure experience is preferred for this role?

5+ years of experience in cloud infrastructure, with knowledge in areas such as Azure Infrastructure as a Service (IaaS), storage, network, and compute.

What kind of technical skills are important for this role?

Important technical skills include Azure Governance, ARM JSON or Terraform Templates, strong knowledge of Windows and/or Linux operating systems, security concepts for cloud infrastructure, and troubleshooting skills.

Is knowledge of Azure security features necessary for this position?

Yes, experience in architecting and implementing Azure security features and products is required.

Are certifications relevant for the Cloud Solution Architect role?

Yes, certifications in Microsoft Azure, AWS, or GCP technologies are desirable for the role.

What language proficiency is required for the Cloud Solution Architect position?

Candidates must be Spanish native speakers and also speak English to comfortably deliver services to customers in both languages.

Does Microsoft promote inclusivity in the hiring process?

Yes, Microsoft is an equal opportunity employer and does not discriminate based on various characteristics, ensuring all qualified applicants receive consideration for employment.

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Microsoft

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.