FAQs
What is the primary role of a Cloud Solution Architect - Telephony Specialist at Microsoft?
The primary role is to drive customer intent, develop relationships with key customer stakeholders, and help customers leverage Microsoft's converged communication solutions to achieve their business goals.
What experience is required for this position?
A Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field, along with 4+ years of experience in cloud technologies, IT consulting, or related fields, is required. Additionally, 2+ years of experience in unified communications and telephony is necessary.
What are the key responsibilities of this role?
Key responsibilities include driving adoption of converged communications solutions, mapping technologies to customer needs, leading technical presentations, monitoring customer health, and providing regular updates to management on customer status.
Is experience in AI technologies preferred for this role?
Yes, there is a desire for a strong understanding and learning of AI technologies among the preferred qualifications.
What types of qualifications are preferred for this position?
Preferred qualifications include experience in customer-facing roles, solution architecture, cloud services, and certifications in relevant technologies such as Azure & M365 fundamentals or Graph API.
How does Microsoft ensure equal opportunity in the hiring process?
Microsoft is an equal opportunity employer and provides consideration for employment without regard to various protected characteristics, ensuring a fair and inclusive hiring process.
What skills are necessary for effective customer relationship management in this role?
Skills necessary include the ability to manage stakeholder relationships, lead value proposition conversations, understand customer business needs, and ensure customer satisfaction and loyalty.
What is expected regarding performance indicators in this position?
The individual is expected to meet or exceed key performance indicators and targets related to customer adoption and satisfaction of converged communication solutions.
Will this role involve collaboration with other teams?
Yes, collaboration with cross-functional teams such as sales, support, product, and engineering is essential to ensure customer success and advocacy.
What benefits can customers expect from engaging with the Cloud Solution Architect - Telephony Specialist?
Customers can expect assistance in accelerating their digital transformation, identifying best practices, and obtaining tailored guidance on Microsoft voice solutions compared to competitors.