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Club Reception - Ludlow House

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Soho House & Co

3mo ago

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • New York
  • Quick Apply

AI generated summary

  • You must have 3+ years in a similar role, strong communication skills, detail-oriented, able to work flexible hours, and capable of lifting 40 lbs and standing for 8 hours. Experience with phone lines preferred.
  • You will greet members and guests warmly, manage high call volumes, assist with reservations, maintain a clean area, solve guest concerns, and foster positive relationships in a professional manner.

Requirements

  • Minimum of 3+ years' experience in a similar role.
  • Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
  • OpenTable, Salesforce and Opera experience is a plus not a must
  • Problem solving skills and bring conflict resolution to any anticipated or current matter
  • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
  • Strong communication skills and ability to understand and follow written and verbal instructions
  • Flexible schedule and ability to work nights, weekends and holiday's (as needed)
  • Must be able to seize, grasp, turn and hold objects with hands.
  • Must be able to work on your feet for at least 8 hours.
  • Fast paced movements are required to go from one part of the club to others.
  • Must be able to move, pull, carry or lift at least 40 pounds.
  • Occasionally kneel, bend, crouch and climb as required.

Responsibilities

  • Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner
  • Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries
  • Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing
  • Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
  • Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)
  • Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
  • Assist guests by checking/retrieving their coats and/or items they left with the bell person
  • Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
  • Influence a fun and positive atmosphere by being approachable and professional

FAQs

What are the main responsibilities of a Club Reception at Ludlow House?

The main responsibilities include welcoming members and guests, managing high-volume phone calls, maintaining a clean reception area, performing Guest List duties, and building relationships with members while problem-solving in real-time.

What experience is required for this role?

A minimum of 3+ years' experience in a similar role is required, along with the ability to handle high-volume phone lines and inquiries professionally.

Is knowledge of OpenTable, Salesforce, or Opera necessary?

Experience with OpenTable, Salesforce, and Opera is a plus, but not a necessity for this position.

What are the physical requirements for this job?

The physical requirements include being able to work on your feet for at least 8 hours, fast-paced movements around the club, and the ability to lift or carry at least 40 pounds.

What shift availability is expected for this position?

A flexible schedule is required, with the ability to work nights, weekends, and holidays as needed.

What benefits do full-time employees receive?

Full-time employees are eligible for benefits including medical, dental, and vision coverage, a 401K retirement fund with a 2% match, paid time off for sick and vacation days, and access to career development opportunities.

Are there opportunities for career development at Soho House?

Yes, Soho House provides opportunities for career development both domestically and internationally, as well as in managerial or technical aspects.

What kind of team events does Soho House offer?

Soho House hosts a variety of team events each month, including fitness sessions, cinema screenings, and art classes that employees can sign up for.

Will I receive meals while working?

Yes, while on duty in the Houses and Restaurants, employees will be provided with a substantial meal free of charge.

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Soho House & Co

Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact.

Travel & Leisure
Industry
5001-10,000
Employees
1995
Founded Year

Mission & Purpose

Soho House is a company that operates private members' clubs, hotels, and restaurants in various cities around the world. They provide exclusive spaces and services for individuals in creative industries, offering a blend of social, work, and leisure environments. Soho House's ultimate goal is to create inviting and inspiring spaces where like-minded individuals can connect, collaborate, and unwind. Their purpose revolves around fostering a community of creatives, entrepreneurs, and professionals, providing them with a supportive network and a vibrant setting to socialise, work, and relax. Through their distinctive venues and services, Soho House aims to facilitate collaboration, nurture creativity, and enhance the well-being of their members.