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CLX Car Trainer

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Lemonade

1mo ago

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
    Education & Teaching
  • California

AI generated summary

  • You should have 3+ years in claims handling, 1+ year in training design, strong LMS knowledge, excellent collaboration and communication skills, and the ability to manage multiple projects.
  • You will design and implement car claims training, facilitate onboarding and continuing education, collaborate with teams, monitor training effectiveness, and promote a culture of continuous learning.

Requirements

  • 3+ years of experience in claims handling or a related field, with exposure to car claims handling, preferred (experience with liability and injury claims is a plus but not required)
  • 1+ year of experience designing and implementing training programs, preferably within the insurance industry or a related field
  • Strong understanding of Learning Management Systems (LMS) (e.g., 360 Learning, Guru) and other training technologies, with experience creating engaging, accessible, and effective training content
  • Proven ability to translate operational concepts into training materials that are easy to understand and apply
  • Excellent collaboration skills, with experience working cross-functionally with teams such as Quality Assurance, Claims, and Customer Experience
  • Strong communication and organizational skills, with a track record of supporting the professional development of team members
  • Ability to work independently and manage multiple training projects simultaneously, ensuring timely and high-quality deliverables

Responsibilities

  • Design and implement comprehensive training programs for the Claims team, with a focus on car claims handling, operational processes, and compliance guidelines
  • Facilitate onboarding classes for new hires, providing foundational training on car claims processes, systems, and company protocols
  • Facilitate continuing education sessions for existing team members, ensuring they stay up-to-date on new policies, procedures, and industry best practices
  • Develop educational initiatives for both new hires and experienced team members, guaranteeing training content meets the needs of varying skill levels
  • Collaborate with internal stakeholders, including the Claims, Quality Assurance, and Customer Experience teams, to develop training modules in alignment with the business initiatives and technical knowledge
  • Handle knowledge requests to create and update resources, and provide ongoing training support
  • Utilize Learning Management Systems (LMS) and other training platforms to facilitate knowledge sharing, track training progress, and measure effectiveness
  • Monitor and evaluate training effectiveness through feedback, assessments, and performance data, continuously refining training programs to improve outcomes
  • Foster a culture of continuous learning within Claims operations, encouraging professional growth and development

FAQs

What is the primary focus of the CLX Car Trainer role?

The primary focus of the CLX Car Trainer role is to design, develop, and deliver training programs specifically related to car claims handling while integrating innovative learning strategies.

What experience is required for this position?

Candidates are required to have 3+ years of experience in claims handling or a related field, with preferred exposure to car claims handling. Additionally, at least 1 year of experience in designing and implementing training programs is needed, preferably within the insurance industry.

Is prior experience with liability and injury claims necessary?

While experience with liability and injury claims is a plus, it is not required for this position.

What training technologies should applicants be familiar with?

Applicants should have a strong understanding of Learning Management Systems (LMS), such as 360 Learning and Guru, as well as other training technologies for creating engaging and effective training content.

Will new hires receive onboarding training?

Yes, the CLX Car Trainer will facilitate onboarding classes for new hires, providing foundational training on car claims processes, systems, and company protocols.

What ongoing training opportunities will be provided for existing team members?

Existing team members will participate in continuing education sessions to stay current on new policies, procedures, and industry best practices.

How does the company ensure the effectiveness of the training programs?

Training effectiveness is monitored and evaluated through feedback, assessments, and performance data, allowing for continuous refinement of training programs to improve outcomes.

What skills are emphasized for collaboration within this role?

Strong collaboration skills are emphasized, with experience working cross-functionally with teams such as Quality Assurance, Claims, and Customer Experience being important.

Can I apply for this position if I require visa sponsorship?

No, the company is unable to sponsor applicants for work visas.

Are there any restrictions on applicants from certain locations?

Yes, the company cannot consider applicants from Colorado, California, Montana, Hawaii, New Mexico, and Puerto Rico.

What is the salary range for this position?

The US base salary range for this full-time position is $50,000 - $60,000, in addition to equity and benefits. Actual pay is determined by work location and other job-related factors.

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Lemonade

Digital insurance built on social impact – for your stuff, home, family, pet, and car.

Finance
Industry
1001-5000
Employees
2015
Founded Year

Mission & Purpose

Lemonade is an innovative insurance company that offers homeowners, renters, and pet insurance through a user-friendly digital platform. By leveraging artificial intelligence and a social impact model, Lemonade simplifies the insurance process, aiming to make it faster and more transparent. Their approach involves using technology to streamline claims processing and reduce costs, while also contributing to social good by allocating unused premiums to charitable causes chosen by their customers.