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Collections Manager

T

Toyota Motor Corporation

2mo ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Banking & Finance
  • Toronto
  • Quick Apply

AI generated summary

  • You need a business-related post-secondary degree, 5+ years in collections, strong knowledge of practices and laws, problem-solving skills, attention to detail, and team leadership experience.
  • You will develop collections strategies, manage the team, analyze performance, handle escalations, maintain relationships with external partners, and improve processes using data analytics.

Requirements

  • Post Secondary degree or diploma, business related field preferred.
  • 5+ years of collections experience preferably in a financial services environment
  • Strong knowledge of collections practices, laws, and regulations.
  • Strong problem-solving skills, with the ability to think creatively and find innovative solutions to collections challenges.
  • Excellent attention to detail, ensuring accuracy in all records and communications.
  • Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues.
  • Experience using data analytics to drive business improvements and effective workforce management.
  • Experience leading and executing on initiatives to improve overall department efficiency while delivering a better customer experience.
  • Experience leading teams including managing performance, coaching, developing and engaging employees.
  • Experience in UAT testing and Salesforce operating System an asset
  • Strong Microsoft Office skills, and experience using data analytics software (ex. Tableau / Power BI) an asset.

Responsibilities

  • Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships
  • Manage the Collection department to ensure delinquency and write-off targets are met
  • Maintain low loss ratios & control liability losses.
  • Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
  • Review and approve repossessions. Review total loss vehicles and assign to the collections team.
  • Oversee the collections team, including hiring, managing performance and training and development.
  • Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
  • Handle the most difficult or advanced escalations.
  • Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.
  • Develop and maintain relationships with external collection agencies, and other service providers as necessary.
  • Develop, work with, and maintain relationships with authorities such as police, and border services
  • Continuously strive to improve work methods and processes.
  • Use data analytics to drive business improvements and effective workforce management.
  • Develop and implement plans for promoting employee engagement, team collaboration and accountability for meeting performance objectives.
  • Lead and support corporate projects and initiatives.
  • Manage relationships and KPI performance of multiple external business partners/vendors

FAQs

What is the role of the Collections Manager at Toyota Financial Services?

The Collections Manager is responsible for managing the day-to-day operations of the collections team, ensuring that deliverables and targets are met while maximizing debt recovery and maintaining positive customer relationships.

What qualifications are required for the Collections Manager position?

A post-secondary degree or diploma in a business-related field is preferred, along with 5+ years of collections experience, preferably in a financial services environment.

What skills are essential for the Collections Manager role?

Essential skills include strong knowledge of collections practices and laws, excellent problem-solving abilities, attention to detail, strong interpersonal skills, and experience in data analytics for business improvements.

Is there an opportunity for professional growth with this position?

Yes, Toyota Financial Services offers professional growth and development programs to help advance your career, as well as tuition reimbursement.

What kind of benefits are offered to employees?

Employees receive a competitive salary including bonuses, health and dental benefits effective immediately, a company pension plan with matched contributions, an associate vehicle discount program, fitness reimbursement, and competitive time off benefits.

Will I be managing a team in this role?

Yes, you will oversee the collections team, including hiring, managing performance, and providing training and development.

Are there technology skills required for the position?

Experience in UAT testing and familiarity with the Salesforce operating system are assets, as well as strong Microsoft Office skills and experience using data analytics software such as Tableau or Power BI.

How does Toyota Financial Services promote a positive workplace culture?

Toyota Financial Services promotes a positive workplace culture by emphasizing teamwork, flexibility, respect, and continuous improvement, with a commitment to diverse perspectives and equal opportunity employment.

What is the work environment like for the Collections Manager?

The work environment is collaborative, innovative, and team-focused, with a hybrid work format allowing for both remote and in-office work.

How are employee performance and productivity monitored in this role?

Employee performance and productivity are monitored through data analytics, with measures implemented to improve productivity and success rates within the collections team.

T

Toyota Motor Corporation

Our privacy policy can be viewed here: https://global.toyota/en/privacy-notice/

Manufacturing & Electronics
Industry
10,001+
Employees
1937
Founded Year

Mission & Purpose

Toyota Motor Corporation is a global automotive industry leader manufacturing vehicles in 27 countries or regions and marketing the company’s products in over 170 countries and regions. Founded in 1937 and headquartered in Toyota City, Japan, Toyota Motor Corporation employs nearly 350,000 people globally.