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Collections Support Associate with German

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Accenture

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Banking & Finance
  • Dublin

AI generated summary

  • You must have C1 proficiency in English and German, high attention to detail, excellent communication skills, knowledge of Excel and Word, a financial background is desirable, and strong analytical abilities.
  • You will manage client relationships, communicate to resolve billing issues, process payments, maintain records, and collaborate internally to enhance collections processes.

Requirements

  • English language mandatory minimum C1
  • German Language mandatory minimum C1
  • High accuracy and focus on details
  • Excellent communication skills
  • Good knowledge of Excel and Word
  • Financial background desirable
  • Ability to work analytically in a problem solving environment as well as ability to plan, organize and perform work in accordance with the targets

Responsibilities

  • As an Entry-Level Collections Support Processor, you will be responsible for managing client relationships and ensuring timely collections. Your day-to-day activities will include communicating with clients, processing payments, and resolving billing issues. You must have an Expert level proficiency in Client Relationship Management. Manage client relationships and ensure timely collections. Communicate with clients to resolve billing issues. Process payments and maintain accurate records. Collaborate with internal teams to improve collections processes.

FAQs

What are the main responsibilities of a Collections Support Associate with German?

As a Collections Support Associate, your main responsibilities include managing client relationships, ensuring timely collections, communicating with clients to resolve billing issues, processing payments, maintaining accurate records, and collaborating with internal teams to improve collections processes.

What language skills are required for this position?

You must have a minimum C1 proficiency in both English and German.

Is prior experience in a financial background required for this role?

While a financial background is desirable, it is not mandatory for this entry-level position.

What software skills are necessary for this job?

Good knowledge of Excel and Word is required for this role.

What type of work environment does this position offer?

The position offers a hybrid work environment, allowing for remote work.

How important are communication skills for this role?

Excellent communication skills are essential for effectively managing client relationships and resolving billing issues.

Is there a focus on detail in this role?

Yes, high accuracy and a strong focus on details are crucial for success in this position.

What kind of problem-solving abilities are necessary?

You should be able to work analytically in a problem-solving environment, as well as have the ability to plan, organize, and perform work in accordance with targets.

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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.