Community Associate, 333 Seymour

WeWork

Aug 8

Applications are closed

Job
Full-time
Entry, Junior & Mid Level
Vancouver

Requirements

- College graduate with a four-year degree preferred, but not required.
- Customer service and/or sales experience a plus.
- Must have strong verbal and written communication skills.
- Outstanding interpersonal and multitasking skills.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
- Passion for entrepreneurial communities.
- Passion and understanding of WeWork’s mission and values.
- Proficient in basic computer skills.

Responsibilities

Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
Ensure that your building is fully operational and processes are running efficiently.
Drive growth and promotion of WeWork-provided service offerings.
Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.
All of this while illustrating WeWork’s core values and working towards achieving our mission.
Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
Greet members and guests with a warm and welcoming demeanor.
Ensure all visiting guests are in accordance with WeWork’s guest policy by ensuring all guests properly sign-in via Welkio iPad.
Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.
Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
Keep the front desk clean and organized.
Notify members of any food deliveries and couriers.
Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.
Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.
Consistently celebrate members’ successes and milestones through gifts and notes.
Distribute all necessary info to promote the event including Creation and posting of weekly events poster and individual event posters.
Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
Input notes into Spacestation or equivalent system about Members.
Identify and execute opportunities to connect members with each other.
Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
Be active on the WeWork member network to engage members.
Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues.
Ensure music levels and activations are appropriate to the daypart and occasion.
Write and send broadcasts relating to building updates.
Receive, process, sort, and organize all mail.
Locate and issue post via the regional system to members upon request.
Keep the mailroom organized and clean.
Return to Sender for unidentified mail and former member mail after 30 days of no-pick up.
Ensure courier parcels have all the correct details for scheduled pick-ups.
Investigate, escalate, and resolve ‘lost’ packages.
Know and explain WeWork policies and procedures around mail and mailroom.
Track, audit, and organize keys collected and distributed.
Manage keycard stock and request new inventory as needed.
Collect keys and key cards upon move-out.
Review location and how to use each piece of Emergency Equipment.
Provide support for an automated coffee machine for guests and members.

FAQs

What is the primary role of a Community Associate at WeWork?

The primary role of a Community Associate is to be the primary point of contact for the community, helping build a welcoming and collaborative environment among members, managing operations, and supporting community engagement activities.

What are the main responsibilities of the Community Associate?

The main responsibilities include front desk management, member engagement through events, and ensuring building operations run smoothly.

Is a college degree required for this position?

A college degree is preferred, but it is not required.

What type of experience is beneficial for a Community Associate?

Customer service and/or sales experience is considered a plus for this position.

What skills are essential for a Community Associate role?

Essential skills include strong verbal and written communication, outstanding interpersonal and multitasking skills, and a passion for entrepreneurial communities.

What are the working hours for this position?

The Community Associate will cover the front desk during the building's set business hours.

Are there opportunities for professional development at WeWork?

Yes, WeWork promotes a collaborative environment and encourages employees to grow through engagement in various community and global projects.

What benefits are offered to full-time employees?

Full-time employees are eligible for benefits including 20 days of PTO, 11 paid holidays, 80 hours of paid sick time, 16 weeks of paid parental leave, competitive healthcare benefits, a 401k plan, and life and AD&D insurance.

Is there an incentive compensation plan associated with this role?

Yes, the Community Associate role participates in an incentive compensation plan, details of which will be provided by the recruiter after commencing employment.

Does WeWork promote diversity and inclusion in the workplace?

Yes, WeWork is committed to being an Equal Employment Opportunity and Affirmative Action employer, promoting a diverse community that embraces and inspires all employees.

WeWork

Reimagine your workspace.

Real Estate

Industry

5001-10,000

Employees

2010

Founded Year

Mission & Purpose

WeWork is a company that provides flexible workspace solutions for individuals, startups, small businesses, and large enterprises. They offer shared office spaces, coworking environments, private offices, and meeting rooms in various locations worldwide. WeWork's ultimate mission is to create a community-driven and collaborative work environment that fosters creativity, productivity, and innovation. Their purpose lies in reimagining the way people work and empowering businesses of all sizes by offering flexible and dynamic workspaces that adapt to their evolving needs. WeWork aims to build a global network of spaces where professionals can connect, share ideas, and thrive, fostering a sense of belonging and camaraderie among its members. By providing modern and amenity-rich workspaces, WeWork seeks to redefine the traditional office concept and support the growth and success of businesses by offering an inspiring and flexible work environment.