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Community Associate

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WeWork

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Facilities Management
  • Berlin
  • Quick Apply

AI generated summary

  • You should be a graduate (preferred), with customer service/sales experience, strong communication skills, integrity, multitasking abilities, and a passion for entrepreneurial communities and WeWork’s mission.
  • You will enhance community engagement, manage front desk operations, coordinate events, maintain organization, assist members, oversee mail, and ensure building efficiency while embodying our values.

Requirements

  • College graduate with a four-year degree preferred, but not required.
  • Customer service and/or sales experience a plus.
  • Must have strong verbal and written communication skills.
  • Outstanding interpersonal and multitasking skills.
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
  • Passion for entrepreneurial communities.
  • Passion and understanding of WeWork’s mission and values.
  • Proficient in basic computer skills.

Responsibilities

  • Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
  • Ensure that your building is fully operational and processes are running efficiently.
  • Drive growth and promotion of WeWork-provided service offerings.
  • Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.
  • All of this while illustrating WeWork’s core values and working towards achieving our mission.
  • Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
  • Greet members and guests with a warm and welcoming demeanor.
  • Ensure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio iPad.
  • Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.
  • Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
  • Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
  • Keep the front desk clean and organized.
  • Notify members of any food deliveries and couriers.
  • Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.
  • Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.
  • Consistently celebrate members’ successes and milestones through gifts and notes.
  • Distribute all necessary info to promote the event including Creation and posting of weekly events poster and individual event posters.
  • Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
  • Input notes into Spacestation or equivalent system about Members.
  • Identify and execute opportunities to connect members with each other.
  • Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
  • Be active on the WeWork member network to engage members.
  • Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues.
  • Ensure music levels and activations are appropriate to the daypart and occasion.
  • Write and send broadcasts relating to building updates.
  • Receive, process, sort, and organize all mail.
  • Locate and issue post via the regional system to members upon request.
  • Keep the mailroom organized and clean.
  • Return to Sender" for unidentified mail and former member mail after 30 days of no-pick up.
  • Ensure courier parcels have all the correct details for scheduled pick-ups.
  • Investigate, escalate, and resolve 'lost' packages.
  • Know and explain WeWork policies and procedures around mail and mailroom.
  • Track, audit, and organize keys collected and distributed.
  • Manage keycard stock and request new inventory as needed.
  • Collect keys and key cards upon move-out.
  • Review location and how to use each piece of Emergency Equipment.
  • Provide support for an automated coffee machine for guests and members.

FAQs

What is the primary role of a Community Associate at WeWork?

The primary role of a Community Associate at WeWork is to serve as the main point of contact for the community, helping to build a welcoming environment, manage front desk operations, and support community engagement through events and member interactions.

What qualifications are preferred for this position?

A four-year college degree is preferred, but not required. Relevant customer service and/or sales experience is a plus.

What kind of skills are important for a Community Associate?

Important skills include strong verbal and written communication, outstanding interpersonal and multitasking abilities, integrity, dependability, self-awareness, and a passion for entrepreneurial communities.

What are the main responsibilities in terms of front desk management?

Main responsibilities include greeting members and guests, managing guest sign-ins, maintaining an organized front desk, answering inquiries, and anticipating member needs to enhance their experience.

How does the Community Associate engage members?

The Community Associate engages members by organizing events, celebrating member milestones, providing local recommendations, and actively participating in the WeWork member network.

Is experience in community building or event management important for this role?

Yes, experience in community building or event management is beneficial, as this position involves planning and executing events to foster community engagement.

Will I receive training for operating building-specific tools and systems?

Yes, on-the-job training will be provided to familiarize you with building-specific tools, systems, and WeWork policies and procedures.

What is WeWork's stance on diversity and inclusion?

WeWork is committed to being an Equal Employment Opportunity and Affirmative Action employer, ensuring that there is no discrimination based on any protected grounds.

How does WeWork view the work-life balance of its employees?

WeWork emphasizes the importance of community and personal engagement, promoting a supportive and collaborative environment that contributes to a positive work-life balance.

Are there opportunities for career advancement within WeWork?

Yes, WeWork encourages growth and provides opportunities for career advancement as part of its commitment to employee development within the organization.

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WeWork

Reimagine your workspace.

Real Estate
Industry
5001-10,000
Employees
2010
Founded Year

Mission & Purpose

WeWork is a company that provides flexible workspace solutions for individuals, startups, small businesses, and large enterprises. They offer shared office spaces, coworking environments, private offices, and meeting rooms in various locations worldwide. WeWork's ultimate mission is to create a community-driven and collaborative work environment that fosters creativity, productivity, and innovation. Their purpose lies in reimagining the way people work and empowering businesses of all sizes by offering flexible and dynamic workspaces that adapt to their evolving needs. WeWork aims to build a global network of spaces where professionals can connect, share ideas, and thrive, fostering a sense of belonging and camaraderie among its members. By providing modern and amenity-rich workspaces, WeWork seeks to redefine the traditional office concept and support the growth and success of businesses by offering an inspiring and flexible work environment.