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Community Associate

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WeWork

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Facilities Management
  • Hamburg
  • Quick Apply

AI generated summary

  • You should be a college graduate or equivalent, have customer service/sales experience, strong communication skills, be dependable and passionate about entrepreneurial communities and WeWork's mission.
  • You will foster community, manage front desk operations, handle mail, support events, ensure building efficiency, engage with members, and maintain a welcoming environment daily.

Requirements

  • College graduate with a four-year degree preferred, but not required.
  • Customer service and/or sales experience a plus.
  • Must have strong verbal and written communication skills.
  • Outstanding interpersonal and multitasking skills.
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
  • Passion for entrepreneurial communities.
  • Passion and understanding of WeWork’s mission and values.
  • Proficient in basic computer skills.

Responsibilities

  • Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
  • Ensure that your building is fully operational and processes are running efficiently.
  • Drive growth and promotion of WeWork-provided service offerings.
  • Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.
  • All of this while illustrating WeWork’s core values and working towards achieving our mission.
  • Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
  • Greet members and guests with a warm and welcoming demeanor.
  • Ensure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio iPad.
  • Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.
  • Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
  • Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
  • Keep the front desk clean and organized.
  • Notify members of any food deliveries and couriers.
  • Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.
  • Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.
  • Consistently celebrate members’ successes and milestones through gifts and notes.
  • Distribute all necessary info to promote the event including Creation and posting of weekly events poster and individual event posters.
  • Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
  • Input notes into Spacestation or equivalent system about Members.
  • Identify and execute opportunities to connect members with each other.
  • Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
  • Be active on the WeWork member network to engage members.
  • Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues.
  • Ensure music levels and activations are appropriate to the daypart and occasion.
  • Write and send broadcasts relating to building updates.
  • Receive, process, sort, and organize all mail.
  • Locate and issue post via the regional system to members upon request.
  • Keep the mailroom organized and clean.
  • Return to Sender" for unidentified mail and former member mail after 30 days of no-pick up.
  • Ensure courier parcels have all the correct details for scheduled pick-ups.
  • Investigate, escalate, and resolve 'lost' packages.
  • Know and explain WeWork policies and procedures around mail and mailroom.
  • Track, audit, and organize keys collected and distributed.
  • Manage keycard stock and request new inventory as needed.
  • Collect keys and key cards upon move-out.
  • Review location and how to use each piece of Emergency Equipment.
  • Provide support for an automated coffee machine for guests and members.

FAQs

What does a Community Associate do at WeWork?

A Community Associate acts as the primary point of contact for the community, supporting the Community Management team in building relationships among members, managing front desk operations, organizing events, and ensuring the building is fully operational.

What are the qualifications needed for this position?

A college degree is preferred, but not required. Customer service and/or sales experience is a plus. Strong communication, interpersonal, and multitasking skills are essential.

Is there a focus on community-building in this role?

Yes, a significant aspect of the role is to build a welcoming and collaborative community environment among members through events and relationship-building.

What responsibilities are included in front desk management?

Responsibilities include covering the front desk during business hours, greeting members and guests, ensuring compliance with guest policies, and answering questions related to building operations.

How does WeWork celebrate member successes?

WeWork celebrates member successes and milestones through gifts and personalized notes to foster community engagement.

What type of events does a Community Associate help organize?

A Community Associate provides feedback on programming types, evaluates events based on attendance, and ensures building-specific operational requirements are met for each event.

What are the expected work hours for this position?

The Community Associate covers the front desk during the building’s set business hours, which may vary based on the specific location and needs.

What technology skills are necessary for the job?

Proficiency in basic computer skills is required to perform tasks such as inputting notes into systems and managing communication.

What does the building operations and management entail?

This includes managing mail and packages, keeping the mailroom organized, tracking keys, and providing support for automated coffee machines.

Is there a focus on diversity and inclusion at WeWork?

Yes, WeWork values diversity and is proud to be an Equal Employment Opportunity and Affirmative Action employer, ensuring an inclusive workplace for all individuals.

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WeWork

Reimagine your workspace.

Real Estate
Industry
5001-10,000
Employees
2010
Founded Year

Mission & Purpose

WeWork is a company that provides flexible workspace solutions for individuals, startups, small businesses, and large enterprises. They offer shared office spaces, coworking environments, private offices, and meeting rooms in various locations worldwide. WeWork's ultimate mission is to create a community-driven and collaborative work environment that fosters creativity, productivity, and innovation. Their purpose lies in reimagining the way people work and empowering businesses of all sizes by offering flexible and dynamic workspaces that adapt to their evolving needs. WeWork aims to build a global network of spaces where professionals can connect, share ideas, and thrive, fostering a sense of belonging and camaraderie among its members. By providing modern and amenity-rich workspaces, WeWork seeks to redefine the traditional office concept and support the growth and success of businesses by offering an inspiring and flexible work environment.