FAQs
What is the role of a Community Operations Director at Associa?
The Community Operations Director at Associa oversees the day-to-day performance of the community operations team, focusing on employee and client retention, satisfaction, and effective communication with both clients and team members.
What qualifications are required for the Community Operations Director position?
Candidates should have a Bachelor’s Degree preferred or based on experience, 7-10 years of directly related experience, 5-7 years of management or supervisory experience, and 5-7 years of community association experience.
Is experience with financial documents necessary for this role?
Yes, the ability to read and interpret financial documents is an important characteristic for success in this position.
What skills are essential for a successful Community Operations Director?
Key skills include time management, effective communication, detail orientation, knowledge of GAAP, customer service expertise, and proficiency in Microsoft Office products.
Will there be opportunities for training and mentorship in this position?
Yes, the Community Operations Director is expected to mentor and guide team members, including providing training to new hires.
How does the Community Operations Director contribute to client satisfaction?
The director touches bases with clients to improve relations and satisfaction and works closely with the VP and other team members on client retention efforts.
What kind of team dynamics can be expected in this role?
The role requires collaboration with other senior community directors, assistant directors, and various departments such as HR and accounting to achieve common goals.
Is confidentiality important in this position?
Yes, confidentiality and discretion in the performance of all duties and responsibilities are essential for the Community Operations Director role.
What kind of support is expected for the assistant directors?
The Community Operations Director provides vacation support, mentorship, and guidance for client retention efforts, as well as assistance with escalated customer service issues when needed.
Does Associa provide equal employment opportunities?
Yes, Associa is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to various protected characteristics.