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Community Health Worker-Remote Texas

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UnitedHealthcare

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Healthcare
  • Sugar Land
    Remote

AI generated summary

  • You must have a High School Diploma or 4+ years in medical customer service, 2+ years in customer service, and intermediate computer skills. Bilingual English/Spanish preferred.
  • You will conduct outreach calls, document interactions, schedule appointments, coordinate transportation, provide resources, and assist patients with barriers to care, while maintaining metrics.

Requirements

  • Required Qualifications:
  • High School Diploma / GED (or higher) OR 4+ years of medical customer service experience
  • 2+ years of customer service experience
  • 2+ years of experience in medical customer service
  • Intermediate level of computer proficiency including the use of Microsoft Outlook, Teams, Excel, Word, and the ability to navigate through multiple web applications
  • Reside in the state of Texas
  • Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
  • Preferred Qualifications:
  • Experience working within the health care industry and with health insurance
  • Experience working in a hospital, physician's office or medical clinic setting
  • CNA or MA experience
  • Experience working in a call center
  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
  • Health Care/Insurance environment (familiarity with medical terminology)
  • Ask appropriate questions and listen actively while documenting required information in computer systems
  • Bilingual English/Spanish
  • All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Responsibilities

  • Outreaches are performed through an auto-dialer system
  • Documents all patient interactions in a concise manner that is compliant with documentation requirements established in Job Aids
  • Receives out-bound calls through an auto-dialer for program requirements including, but not limited to patient appointment scheduling, provider outreach, assess for special needs, Texas Health Steps and access to care for farmworker children
  • Schedules and coordinates patient transportation, and follow-up for physician appointments as needed
  • Provides clerical and / or administrative support to clinical staff and managers for special projects and reports
  • Provides excellent customer service by serving as a resource to all internal and external customers
  • Maintains knowledge of all health plan benefits, network, regulations, HHSC requirements
  • Informs members of available community resources available to help meet their needs, including but not limited to: TANF, SNAP, CSHCN, WIC
  • Complete appropriate assessments and care plans as needed to streamline patient access to care
  • Submits internal and external referrals
  • Assist all patients with barriers to care
  • Performs all other related duties as assigned
  • Meet and maintain metrics daily

FAQs

Do we support remote work?

Yes, this position allows for remote work within the state of Texas.

What are the work hours for this position?

The position is full-time (40 hours/week) with flexibility to work any of the 8-hour shift schedules during normal business hours of 8am - 5pm CST, Monday - Friday.

Is there training provided for this role?

Yes, we offer 2 weeks of paid training, which will be conducted virtually from your home.

What qualifications are required for this position?

Required qualifications include a High School Diploma/GED (or higher) or 4+ years of medical customer service experience, 2+ years of customer service experience, and intermediate computer proficiency.

Is bilingual language proficiency preferred for this position?

Yes, being bilingual in English and Spanish is preferred.

What kind of customer service experience is needed?

You need 2+ years of customer service experience, specifically in a medical customer service setting.

Are there expectations for meeting performance metrics?

Yes, you are expected to meet and maintain daily metrics.

Will I be required to handle patient information?

Yes, you will be required to secure Protected Health Information (PHI) and document patient interactions in compliance with established requirements.

What is the company's commitment to diversity?

UnitedHealth Group is committed to diversity and is an Equal Employment Opportunity/Affirmative Action employer, ensuring all qualified applicants receive consideration for employment without discrimination.

Do I need specific internet requirements to telecommute?

Yes, you must live in a location that can receive an approved high-speed internet connection or leverage existing high-speed internet service.

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UnitedHealthcare

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

When it comes to your health, everything matters. That’s why UnitedHealthcare is helping people live healthier lives and making the health system work better for everyone. Our health plans are there for you in moments big and small, delivering a simple experience, affordable coverage, and supportive care. Wherever your health takes you, we're there for what matters. At UnitedHealthcare, part of the UnitedHealth Group family of businesses, we are working to create a system that is connected, aligned and more affordable for all involved; one that delivers high quality care, responsive to the needs of each person and the communities in which they live. With connections to more than 1.3 million physicians and care professionals and 6,500 hospitals and care facilities across the globe, we can collaborate in new ways to improve patient care while providing customizable and comprehensive solutions in any marketplace, anywhere.

Culture & Values

  • Integrity

    Honor commitments. Never compromise ethics.

  • Compassion

    Walk in the shoes of the people we serve and those with whom we work.

  • Relationships

    Build trust through collaboration.

  • Innovation

    Invent the future. Learn from the past

  • Performance

    Demonstrate excellence in everything we do.

Benefits

  • United Well-being

    United Well-being supports employees in their journey to better health. Resources include: Exercise and mindfulness apps. Tips and recipes for healthy cooking. Wellness coaching and financial tools. A private employee community group.

  • Health and Insurance

    Our medical plans for employees deliver better value and better outcomes. We offer: Copay plans and HSA-eligible plans. Vision and dental plans. Flexible spending accounts. Life insurance, and more.

  • Savings and Retirement

    In addition to competitive pay, we provide financial benefits to help employees manage their money. Benefits include: 401(k) Savings Plan. Employee Stock Purchase Plan. UnitedHealth Group credit union, and more.

  • Paid Time Off (PTO)

  • Paid Company Holidays

  • Parental Leave

  • Employee Assistance Program