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Community Manager

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Greystar

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Real Estate & Property
  • Dublin

AI generated summary

  • You need strong organizational, leadership, and communication skills, experience in property management, knowledge of UK legislation, and proficiency in Microsoft Office and management software.
  • You will lead a team to enhance resident experiences, oversee marketing strategies, manage budgets, ensure compliance, address service issues, and maintain property standards.

Requirements

  • Good level of general education.
  • Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
  • Proficiency in using property management software. Training will however, be provided.
  • A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.
  • Experience of successfully driving leasing performance and managing operations within the property sector or similar environment.
  • Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment.
  • Detailed knowledge of Landlord/Tenant Legislation.
  • A strong team player but capable of working autonomously and taking ownership.
  • Excellent organisation skills with the ability to multi task and prioritise.
  • Excellent verbal and written communication skills.
  • Numerical skills necessary to complete the above activities.
  • Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists.
  • Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
  • Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
  • Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
  • Evidence of change management delivery.

Responsibilities

  • Acts as a role model at all times by demonstrating the core values.
  • Leads the team to create positive memorable experiences by exceeding expectations for all residents.
  • Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property’s occupancy and revenue goals.
  • Ensures marketing campaigns, advertising and promotional activities are effectively implemented.
  • Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community’s compliance with pertinent regulations and providing performance data and reporting.
  • Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.
  • Meets targeted revenues by making rate recommendations based on market data and monitors payments.
  • Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.
  • Manages the financial performance; attending regular P&L reviews with stakeholders.
  • Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.
  • Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.
  • Assesses team member training needs and ensure thorough understanding of systems and adherence to policies
  • Develops capability of team members in order to meet key performance goals and future succession requirements.
  • Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
  • Oversees the tenancy management process by co-ordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
  • Works hand in hand with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.
  • Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
  • Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.
  • Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.

FAQs

What are the main responsibilities of a Community Manager at Greystar?

A Community Manager at Greystar is responsible for overseeing operations of a property, leading a team, ensuring resident satisfaction, managing financial performance, implementing marketing strategies, and maintaining compliance with regulations.

What qualifications are required for the Community Manager position?

A good level of general education is required, along with proficiency in Microsoft Office, property management software (training provided), and knowledge of UK Health and Safety policies, preferably with recognized training like IOSH or NEBOSH.

Is experience required for this role?

Yes, essential experience includes driving leasing performance and managing operations within the property sector, leading a team, knowledge of Landlord/Tenant legislation, and demonstrated management and leadership skills.

What skills are necessary for a Community Manager at Greystar?

Necessary skills include excellent organizational abilities, verbal and written communication, numerical skills, adaptability to changing environments, and a strong team player mentality.

Is there an opportunity for training in this position?

Yes, training will be provided for proficiency in property management software and to ensure comprehensive understanding of company policies and procedures.

What does Greystar look for in a candidate's attitude?

Greystar values enthusiasm for delivering exceptional experiences to stakeholders and a continuous improvement mindset for personal and team development.

How does the Community Manager contribute to resident satisfaction?

The Community Manager actively seeks interaction with residents, addresses service issues promptly, and organizes community events that enhance the overall resident experience.

What health and safety responsibilities does the Community Manager have?

The Community Manager is responsible for managing and monitoring health and safety compliance activities, ensuring the community operates in a safe environment, and promoting a safety culture.

Is community engagement a significant part of the Community Manager's role?

Yes, engaging with residents and creating positive experiences is a key responsibility of the Community Manager, alongside facilitating community events.

Does this role involve financial management?

Yes, the Community Manager is involved in preparing and forecasting annual budgets, managing financial performance, and ensuring timely reporting on spending and revenue achievements.

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Greystar

A Leading, Fully-Integrated Global Real Estate Company

Real Estate
Industry
10,001+
Employees
1993
Founded Year

Mission & Purpose

Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels. This unique approach and our commitment to hiring the best professionals have resulted in record growth, making us one of the most respected and trusted global real estate companies. Because our vertically integrated business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution. Supported by a global team of 20,000+ employees, Greystar’s experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process. Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take great pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.

Benefits

  • Professional Development: Ongoing support is available for career advancement opportunities in addition to corporate training programs

  • Healthcare: Health insurance (including company-paid opportunities) is offered, along with competitive dental and vision insurance plan options

  • Paid Time Off: Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays

  • Paid Parental Leave: Maternal and paternal paid leave is available for the birth or adoption of a child

  • Employee Assistance Program: Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you