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Complex Claims Examiner, Financial Lines Claims (12 Month Fixed Term Contract)

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American International Group (AIG)

1mo ago

  • Job
    Full-time
    Senior Level
  • Legal
  • Sydney, +3
  • Quick Apply

AI generated summary

  • You need excellent communication, presentation, and negotiation skills, knowledge of financial lines claims, policy interpretation, and the ability to manage workload independently and in teams.
  • You will manage complex claims inquiries, assess coverage and legal liability, ensure effective vendor management, report findings, support quality assurance, and adhere to best practices.

Requirements

  • Excellent communication skills, both written and verbal
  • Good presentation skills and file knowledge
  • Ability to manage and prioritise workload and diary management, and to work independently
  • Ability to contribute effectively within a team environment when required, and with internal/external stakeholders at all levels
  • Ability to influence claims and non claims stakeholders to effectively direct claims strategy
  • Well developed knowledge in financial lines technically complex claims
  • Policy language skills enabling accurate and consistent policy wording interpretation
  • Thorough knowledge of legal / regulatory and litigation / procedural requirements for financial lines
  • Experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims
  • Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement

Responsibilities

  • Managing claims handling enquiries, coverage determinations, quantum analysis and legal liability assessments for complex claims
  • Ensuring effective vendor and litigation management on Complex claims within a personal allocation, including demonstrable savings
  • Reporting key claims messages to the Financial Line Claims Team Manager and to internal stakeholders
  • Assisting in continuous improvement across the region through support for the Quality Assurance / Regional Audit processes (including assisting Australasian Complex Claims Manager to complete monthly quality assurance reviews)
  • Ensuring adherence to best practice procedures for financial lines complex claims, consistent with global best practice
  • Handling complex claims within authority limits

FAQs

What is the duration of the job contract for the Complex Claims Examiner position?

The position is a 12-month fixed-term contract.

What types of claims will I be managing in this role?

You will be managing complex claims including professional indemnity, Directors and Officers (D&O), and management liability claims.

Are there opportunities for professional development in this role?

Yes, AIG invests in continuous learning and development for its employees to support their growth and skills enhancement.

What are the geographical locations for the Financial Lines Claims team?

The Financial Lines Claims team has locations in Sydney, Melbourne, Auckland, Perth, and Brisbane.

What skills are required for this position?

Required skills include excellent communication, prioritization, knowledge of complex financial lines claims, policy interpretation, negotiation skills, and the ability to influence stakeholders.

How does AIG prioritize diversity and inclusion within the workplace?

AIG fosters a culture of inclusion through flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs), celebrating the diverse backgrounds and talents of its employees.

Will the role require me to handle complex claims independently?

Yes, the role requires the ability to work independently while also contributing effectively within a team environment and managing your workload.

What is the focus of the position in terms of claim management?

The focus is on reducing claims costs, providing exceptional customer service, and understanding the financial impact of claims on the business.

Is there an emphasis on early claims decisions in this role?

Yes, there is a particular focus on making early claims decisions that lead to cost and legal spend savings for the business.

Does AIG support employees with disabilities?

Yes, AIG is committed to providing reasonable accommodations to job applicants and employees with disabilities.

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American International Group (AIG)

Finance
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies offer insurance solutions that help businesses and individuals in approximately 70 countries and jurisdictions protect their assets and manage risks. AIG common stock is listed on the New York Stock Exchange. AIG is the marketing name for the worldwide property-casualty and general insurance operations of American International Group, Inc. All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries and jurisdictions, and coverage is subject to underwriting requirements and actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.

Benefits

  • Physical and Mental Health benefits

  • Market-aligned base pay

  • Equitable incentive compensation

  • Life and disability insurance options