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Concession Manager - Tommy Hilfiger & Calvin Klein (Selfridges - Manchester Trafford)

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PVH Corp.

25d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Manchester

AI generated summary

  • You need strong retail experience, people management skills, effective communication, the ability to resolve conflicts, and a dynamic presence on the shop floor while inspiring trust and collaboration.
  • You will manage operations, drive sales, ensure effective training, foster positive customer experiences, analyze performance, and execute marketing strategies while meeting company goals.

Requirements

  • Extensive experience in connecting to consumers in a brand retailer is essential.
  • You'll have experience with retail operations, budgeting, planning, sales and people management.
  • You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to cultivate belonging.
  • You collaborate to win and recognize and celebrate the contributions and achievements of others.
  • You are courageous in giving feedback that promotes positive behavioral change.
  • You adapt fast and work with pace.
  • You are energetic and inspire trust showing a clear presence on the shop floor.

Responsibilities

  • Partnering with Area Manager to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
  • Identifying opportunities and collaborating with others to grow the business or improve performance.
  • Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
  • Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.
  • Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
  • Ensure daily management of sales, payroll, controllable expenses, goals, and company initiatives. Align activities to ensure business goals are met.
  • Analyzing store level reports and creating action plans to improve results.
  • Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
  • Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance.
  • Coordinate appropriate action plans while considering consequences and budget decisions.
  • Communicating with staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals.
  • Assist the manpower planning, identification, recruitment, interviewing, hiring and orientation processes, recruit store personnel with a broad range of perspectives, experiences, and backgrounds.
  • Own the training and development of employees. Ensure that all employees are properly oriented into the company and trained in their role.
  • Provide training and coaching for Employees (daily, weekly, and monthly) and ensure that it is appropriately documented.

FAQs

What is the main responsibility of the Concession Manager?

The main responsibility of the Concession Manager is to lead the store team to achieve company standards and goals, ensuring a first-class experience for customers while managing sales, payroll, and store operations.

What kind of experience is required for this role?

Extensive experience in connecting to consumers within a brand retailer, as well as experience with retail operations, budgeting, planning, sales, and people management is essential.

How does the role of Concession Manager contribute to the brand?

The Concession Manager plays a key role in setting the tone for the brands, ensuring that the store reflects the values and standards of Tommy Hilfiger and Calvin Klein, thereby providing a vital touchpoint for customers.

Are there specific performance metrics I need to focus on?

Yes, you will be expected to focus on metrics such as sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion rates, and shrinkage, among others.

What kind of training will I receive as a Concession Manager?

As a Concession Manager, you will provide training and coaching for employees, ensuring that all team members are properly oriented into the company and trained in their roles.

Is team collaboration important in this role?

Yes, collaboration is crucial. The Concession Manager should work closely with the Area Manager and staff to identify opportunities for growth and improve overall performance.

Will I be required to manage staff directly?

Yes, as a Concession Manager, you will be responsible for direct people management, including recruitment, training, and conflict resolution within the team.

How important is customer service in this position?

Customer service is of utmost importance. The Concession Manager is expected to foster a positive store experience by treating all customers and staff members fairly and consistently.

What kind of benefits does PVH offer to its associates?

PVH offers a competitive and comprehensive benefits program designed to provide protection, peace of mind, and flexibility for associates both at home and work.

Is diversity and inclusion valued at PVH?

Yes, PVH is committed to fostering an inclusive and diverse community of associates and values contributions from individuals of all backgrounds and experiences.

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PVH Corp.

We power brands that drive fashion forward – for good.

Fashion & Arts
Industry
10,001+
Employees
1881
Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.