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Concierge Agent

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RAFFLES

3mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai
  • Quick Apply

AI generated summary

  • You should have good English communication skills, teamwork ability, guest attentiveness, judgment with difficult guests, and at least two years’ experience in a related role.
  • You will assist guests with inquiries, manage communications, maintain relationships with local services, handle mail and transportation requests, and ensure adherence to hotel standards.

Requirements

  • Good English language verbal communication skills
  • Ability to work cohesively with co-workers and managers as part of a team
  • Ability to be attentive to guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with hotel residents and patrons
  • Ability to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment
  • Secondary/High School education
  • Minimum two years’ experience as a Concierge or in a related position

Responsibilities

  • Assist guests with all inquiries, both hotel and non-hotel related
  • Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
  • Maintain good relationship with Airport Concierge
  • Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
  • Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
  • Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards
  • Consult Log Book for information/requests left by outgoing shift
  • Manage incoming guest mail, messages, facsimiles and special deliveries
  • Manage all transportation requests
  • Manage outgoing guest mail, courier services and parcel postage as requested by guests
  • Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
  • Receive telephone calls and take messages for guests who are out
  • Conducts all of the above in accordance with the hotel’s policy, while adhering to Raffles Behavioural Standards

FAQs

What is the main purpose of the Concierge Agent position at Raffles Dubai?

The main purpose of the Concierge Agent position is to provide accurate information concerning hotel facilities, venues, and functions, as well as to handle all guest inquiries.

What are some key responsibilities of the Concierge Agent?

Key responsibilities include assisting guests with inquiries, maintaining relationships with Airport Concierge and local retailers, managing transportation requests, and ensuring guest mail and messages are handled properly.

What qualifications are required for the Concierge Agent position?

A secondary/high school education is required, along with a minimum of two years’ experience as a Concierge or in a related position.

What personal attributes are beneficial for a Concierge Agent?

Beneficial personal attributes include good English verbal communication skills, the ability to work cohesively in a team, attentiveness to guest needs, and the ability to work in a multi-cultural environment.

Is experience required for the Concierge Agent role?

Yes, a minimum of two years’ experience as a Concierge or in a related position is required.

Where is Raffles Dubai located?

Raffles Dubai is located on Sheikh Rashid Road, Wafi, 121800 Dubai, United Arab Emirates.

How important is it to maintain relationships with local service providers as a Concierge Agent?

It is very important to maintain good relationships with local service providers, as it ensures that the information on their promotions and services is current and beneficial to guests.

What language proficiency is required for the Concierge Agent position?

Good English language verbal communication skills are required for the Concierge Agent position.

How does the role of Concierge Agent contribute to guest satisfaction?

The Concierge Agent contributes to guest satisfaction by providing knowledgeable assistance, managing inquiries effectively, and ensuring that guests feel welcomed, informed, and well-cared for during their stay.

Are there specific standards that the Concierge Agent must adhere to?

Yes, the Concierge Agent must conduct all responsibilities in accordance with the hotel’s policy while adhering to the Raffles Behavioural Standards.

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RAFFLES

Travel & Leisure
Industry
501-1000
Employees
1887
Founded Year

Mission & Purpose

Founded in Singapore in 1887, Raffles Hotels, Resorts and Residences are places where ideas are born, history is made, and stories and legends are created. At each landmark address, distinguished guests and residents will find a world of timeless elegance and enchanted glamour, where Raffles’ renowned legacy of gracious service knows no bounds. As the authentic heart of a destination, Raffles champions fine art and design, and fosters culture in all its forms, guiding guests to make discoveries in their own time and way. Raffles’ commitment to local communities is expressed through diverse initiatives with a unified mission to actively support the arts and the environment. From one generation to the next, visitors arrive as guests, leave as friends, and return as family. Raffles can be found in key international locations including Singapore, Paris, London, Boston, Istanbul, Dubai, Doha, Maldives, Udaipur, Phnom Penh and Bali, among others. Raffles is part of Accor, a world leading hospitality group.