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Congress Client Relation Manager

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Kuoni Tumlare

2mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Sales & Business Development
  • Paris

AI generated summary

  • You need a degree in hospitality, business, or related fields, fluency in English and another European language, IT proficiency, sales experience, strong communication, and problem-solving skills.
  • You will drive sales strategy, manage client relationships, analyze market trends, develop budgets, ensure compliance, and promote sustainability while optimizing CRM and conducting market research.

Requirements

  • Bachelor’s degree in hospitality / business administration / marketing / event management/ data management/project management
  • Fluency in English and at least 1 or 2 other European languages ( French, German, Spanish)
  • Strong IT literacy
  • Experience with association or corporate sales
  • Active client database
  • Problem-solving skills
  • Time management, flexibility
  • Project management skills
  • Open-mindedness and ability to learn new things
  • Customer focus attitude
  • Experience with PCO and association business is a plus
  • A clear communicator who is ambitious, hardworking and creative minded
  • A bright, quick, pro-active decision maker with strong people skills who can adapt quickly to the company’s operating environment and capture the trust and respect of colleagues and external key stake holders at all levels and in all geographies
  • A disciplined thinker and analytical problem solver who has the capacity to manage complex issues and develop effective solutions in a timely fashion

Responsibilities

  • Continuously develop, implement and execute the overall sales strategy and guiding principles to deliver profitable growth throughout the area of responsibility.
  • Develop and maintain strong partnerships and interface at senior levels with substantial external clients throughout the area of responsibility, represent the organisation externally when required, for PCO and Housing clients.
  • Monitor market and competitor activity, identifying growth areas and drive growth by expanding into new markets and segments.
  • Create budgets and offers for the clients.
  • Database research and sales calls.
  • Supports the inclusion of sustainability within the division’s workflow, including sustainable strategy explanations, references and specific sustainability proposals in commercial presentations and pitches.
  • Proactively identifies business risks and acts promptly to mitigate them/minimise their impact.
  • Demonstrate and promote thought leadership through displaying and sharing knowledge, expertise and coaching/mentoring others.
  • Ensure all business activities comply with relevant financial, industry compliance, legislative, legal demands and ethical standards of the organisation.
  • Responsible for the pro-active association market development of the area of responsibility.
  • Responsible for planning, coordination and performing sales activities for the assigned area.
  • Implements strategies and guiding principles with regards to congress sales.
  • Develops source market knowledge and expertise.
  • Drives sales and GOP growth.
  • Responsible for client relationship management, competitor analysis and improving sales quality within the area of responsibility.
  • Assures optimized and accurate CRM management throughout the organisation.
  • Executes congress industry related market research.

FAQs

What are the primary responsibilities of the Congress Client Relation Manager?

The primary responsibilities include leading the strategic direction of Congress Sales, developing sales strategies, managing client relationships, identifying growth areas, creating budgets and offers for clients, and ensuring compliance with financial and ethical standards.

Is sponsorship available for this role?

No, we do not offer sponsorship for this role; candidates must have full working rights in the country they are based.

What qualifications are required for the Congress Client Relation Manager position?

A Bachelor’s degree in hospitality, business administration, marketing, event management, data management, or project management is required along with fluency in English and at least one or two other European languages.

What experience is preferred for applicants?

Experience in association or corporate sales is preferred, and familiarity with PCO and association business is a plus.

How important is sustainability in this role?

Sustainability is included as part of the division’s workflow, and candidates are expected to support this through strategy explanations and specific proposals in commercial presentations.

What kind of work environment can I expect?

You can expect a friendly and collaborative work environment with a supportive management culture and autonomous working conditions.

Are there opportunities for professional growth?

Yes, there are learning and development opportunities for growth and upskilling, along with a clear pathway for progression for high performers.

What languages do I need to be fluent in for this position?

Fluency in English is required, along with proficiency in at least one or two other European languages such as French, German, or Spanish.

How does Kuoni Tumlare support employee recognition?

The company has annual awards and recognition for high performers and engages in employee engagement activities.

What is the company’s history in the industry?

Kuoni Tumlare has over 100 years of history at the top of its field and continues to expand into new territories.

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Kuoni Tumlare

Travel & Leisure
Industry
1001-5000
Employees
1906
Founded Year

Mission & Purpose

Kuoni Tumlare is a global travel and event management company that specialises in creating tailor-made travel experiences, group tours, and corporate events. They work with a wide range of clients, including businesses, educational institutions, and leisure travellers, offering customised solutions that range from cultural tours to large-scale corporate events and meetings. The company’s ultimate aim is to connect people through unique travel experiences that inspire and enrich their lives. Their purpose is to provide seamless, high-quality travel services that bring people together and create lasting memories.