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Conseiller Service Clients Corporel non-auto IARD Academie (F/H)

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AXA

4d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
  • Marseille

AI generated summary

  • You must demonstrate empathy, have relevant customer service experience, strong analytical and writing skills, be comfortable with phones and tech, work well in a team, and pursue skill development.
  • You will gather information for claims, verify contract coverage, ensure personalized client relations, and understand key claims processes while coordinating with medical advisors and distributors.

Requirements

  • Les compétences requises :
  • Savoir faire preuve d’empathie, d’écoute dans la relation avec le client
  • Avoir acquis une expérience professionnelle significative en lien avec la relation client
  • Avoir le sens de l’analyse et une bonne capacité rédactionnelle
  • Être à l’aise avec le téléphone et les outils informatiques
  • Avoir l’esprit d’équipe et le sens du collectif
  • Être impliqué dans sa montée en compétence

Responsibilities

  • Le recueil des informations nécessaires et circonstanciées à l’ouverture du dossier
  • La vérification et l’application des garanties de son contrat
  • La mise en place d’une relation client personnalisée
  • La bonne compréhension des étapes clés du suivi de leur sinistre
  • La validation médico-légale du préjudice du client établi par notre médecin conseil ou référent
  • La maitrise technique du dossier, et notamment l’évaluation du sinistre et sa révision permanente
  • Une bonne information aux étapes clés du parcours victime et synergie avec les distributeurs

FAQs

What is the job title for this position?

The job title is Conseiller Service Clients Corporel non-auto IARD Academie (F/H).

What type of contract is being offered?

The position offers a CDI (Contrat à Durée Indéterminée) contract.

What is the required experience level for this job?

The position requires experienced candidates.

Where is the job located?

The job is located in Marseille, Bouches-du-Rhône.

What kind of training does the IARD Académie provide?

The IARD Académie provides a training program that includes theoretical learning alongside practical experience, lasting for 6 months and featuring E-learning and virtual classes.

What are the primary responsibilities of the Conseiller service client corporel?

The primary responsibilities include collecting necessary information to open a claim, verifying coverage, establishing a personalized client relationship, understanding key steps in the claims process, and evaluating the client's injury.

What skills are required for this position?

Required skills include empathy and listening, significant customer service experience, analytical skills, good writing ability, comfort with phone and IT tools, team spirit, and a commitment to personal development.

What benefits does the company offer to its employees?

Benefits include a comprehensive compensation package, flexible work arrangements, numerous paid leave days, opportunities for community engagement, and extensive career development options.

How does AXA view its mission and workplace culture?

AXA is committed to human progress and employee inclusivity, striving to protect what matters while engaging in societal and environmental causes.

How can I report discrimination or harassment?

You can report discrimination or harassment by sending an email to alerte.discrimination.harcelement@axa.fr.

AXA

Finance
Industry
10,001+
Employees
1816
Founded Year

Mission & Purpose

We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters. Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.