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Consultant, Human Resources Associate Relations

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Nationwide

1mo ago

  • Job
    Full-time
    Senior Level
  • Consulting
  • Columbus
  • Quick Apply

AI generated summary

  • You should have 8+ years in HR or legal roles, strong associate relations experience, related degree, PHR/SPHR pursuit, and excellent communication, negotiation, and project management skills.
  • You will investigate associate relations issues, provide consultative services, conduct training, ensure policy compliance, and collaborate with internal teams while maintaining confidentiality.

Requirements

  • Prior Associate Relations experience preferred.
  • Education: Undergraduate studies in human resources, law, business administration or related field strongly preferred. Graduate-level studies preferred.
  • License/Certification/Designation: Progress toward related certifications (PHR, SPHR) preferred.
  • Experience: Typically, eight or more years related experience in human resources, legal or business operations. This includes at least six years of employee relations or employment law experience. Project management experience preferred.
  • Knowledge, Abilities and Skills: Knowledge of employee relations and human resources management practices and procedures, state/federal employment laws and regulations. Knowledge of related internal practices and procedures in human resources; general insurance, and customer service preferred. Ability to conceptualize an associate relations problem, define relevant issues, conduct a full and fair investigation, develop recommendations and solutions. Process improvement and project management skills. Have well developed verbal and written communication skills for interaction with all levels of associates including top management, other departments, and external contacts such as regulatory agencies. Possess strong negotiating and decision making skills. Ability to lead team projects and collaborate with other departments.
  • Other criteria, including leadership skills, competencies and experiences may take precedence.
  • Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
  • Values: Regularly and consistently demonstrates Nationwide Values.

Responsibilities

  • Reviews and investigates associate relations incidents, issues and concerns involving managers or associates. Works with parties involved to optimally, fairly, and equitably resolve the issues or concerns.
  • Partners with multiple internal resources to acquire relevant data and legal opinions. Conducts analysis of data, information and options to develop an investigative summary to minimize risk and exposure to the organization. May present summary to Human Resources, Office of Ethics and General Counsel.
  • Conducts follow-up interviews with associates and management to ensure risk exposure is minimized.
  • Provides expert consultative services and advises associates, management, HR and external parties on a full range of associate relations issues, including policy interpretation on hiring, training, attendance, performance, behavior, leave of absence, accommodations, discrimination and/or harassment issues.
  • Provides associate relations training and education to HR, management and business partners. Builds and delivers communications on policy and procedure changes.
  • Keeps up-to-date on legislation and updates employment related policies and procedures to ensure company compliance. Confers with Human Resources, management and associates regarding new and/or revised legislation.
  • Provides consultative support and recommendations for reduction in force activity and employment releases. Develops related documentation for impacted associates, management and HR.
  • Identifies urgent, critical and complex situations and refers to the investigative team members for immediate review and investigation.
  • Leads and conducts compliance audits of HR policies and practices. Provides detailed analysis of issues, makes recommendations and provides solutions to limit company exposures and risk.
  • Assesses the company's internal and external environment to disseminate changes in policies, procedures, employment laws and regulatory requirements.
  • Interacts with associates at all levels involving critical situations. Handles all matters with discretion and maintains confidentiality of all information.
  • Actively partners with other corporate offices such as Compensation, Benefits, Office of General Counsel, Ethics, Security, Wellbeing and Safety and HR.
  • May perform other responsibilities as assigned.

FAQs

Do we support remote work?

Yes, we support remote work in a hybrid format.

Is prior experience in Associate Relations necessary for this position?

Yes, prior Associate Relations experience is preferred for this role.

What educational background is preferred for this role?

Undergraduate studies in human resources, law, business administration or a related field are strongly preferred, with graduate-level studies being a plus.

How many years of experience are typically required for this position?

Typically, eight or more years of related experience in human resources, legal, or business operations is required, including at least six years in employee relations or employment law.

What type of work environment can I expect?

You can expect a normal office environment with frequent travel and the possibility of non-standard or extended hours based on needs.

What benefits do you offer to employees?

We offer a variety of benefits including medical/dental/vision coverage, life insurance, short and long term disability coverage, paid time off, a 401(k) with company match, a company-paid pension plan, and more.

Are there opportunities for professional development or certifications?

Yes, progress toward related certifications such as PHR or SPHR is preferred, and there may be opportunities for training and development.

How do you handle sensitive associate relations issues?

Sensitive associate relations issues are handled with discretion and confidentiality, and investigations are conducted thoroughly and fairly.

Is a specific licensing or certification required for this position?

No specific licensing is required, but progress toward related certifications such as PHR or SPHR is preferred.

Does the organization promote diversity and inclusion?

Yes, Nationwide celebrates diversity and is committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged.

Helping protect families, businesses and futures

Finance
Industry
10,001+
Employees
1925
Founded Year

Mission & Purpose

Nationwide is a financial services company that offers a wide range of products, including insurance, banking, investments, and retirement solutions. Their ultimate mission is to help individuals, families, and businesses achieve financial security and peace of mind by providing reliable and comprehensive financial services. The purpose of Nationwide is to protect what matters most to their customers, offering tailored solutions and exceptional service to meet their unique needs. They aim to build long-term relationships with their clients, supporting them through every stage of life with trusted advice and financial products designed to safeguard their future.