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Lowell Group

1mo ago

  • Job
    Full-time
    Entry Level
  • Legal
  • Leeds
  • Quick Apply

AI generated summary

  • You should be compassionate, self-motivated, resilient, and adaptable, with strong communication skills and ideally have customer service or sales experience.
  • You will speak to customers about their accounts, help set up payment plans, assist with queries, and conduct regular reviews to ensure payments remain suitable alongside litigation processes.

Requirements

  • A desire to help each customer in the most compassionate way, focussed on achieving the right outcome for all customers.
  • The ability to motivate yourself to achieve your goals every day, especially as this role involves working towards KPI's
  • Enthusiasm, passion, and dedication
  • Resilience and adaptability to change.
  • Strong communication skills
  • Ideally you will have customer service experience and If your background is in sales, collections, retail or any kind of customer facing role then you could be the one we’re looking for.

Responsibilities

  • As a Legal Recoveries Associate you'll speak to customers over the telephone about their accounts, taking time to fully understand each customer’s situation to help them find the right way forward.
  • Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you’ll also help with any queries and conduct regular reviews to ensure payments are still suitable.

FAQs

What is the job title for this position?

The job title is Legal Recoveries Associate.

What is the salary range for this role?

The salary starts from £23,540, which can raise to £25,832 after 12 months when fully performing, plus a quarterly performance-related bonus of up to 20%.

Where is the location of the job?

The position is located in Leeds, at Thorpe Park, with hybrid working options.

What are the working hours for this position?

The working hours are between 9.00am and 6.30pm, including a Saturday rotation.

When are the start dates for this role?

The company is looking for candidates to start in the New Year and is currently interviewing.

What key skills are required for this role?

The role requires strong communication skills, resilience, adaptability, self-motivation, and a desire to help customers compassionately.

Do I need previous experience to apply?

Ideally, customer service experience is preferred, especially in sales, collections, retail, or any customer-facing roles.

What career development opportunities are available?

There are numerous opportunities for promotion within the company, including roles such as Floor Supervisor, Team Leader, Real Time Analyst, and Paralegal.

Are there any benefits offered with this position?

Yes, benefits include a performance-related bonus, flexible benefits, life assurance, additional holiday options, and wellbeing support.

Is there any support for employee wellbeing?

Yes, the company offers wellbeing support and a range of webinars and classes geared towards mindfulness.

Do we provide parking facilities?

Yes, free parking is available when you are in the office.

Can I purchase additional holiday?

Yes, you have the option to purchase up to an additional 5 days of holiday.

What is the company's stance on diversity and inclusion?

The company values diversity and aims to build strong teams with diverse voices, welcoming applicants from all backgrounds.

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Lowell Group

Making credit work better for all

Finance
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Lowell is one of Europe’s largest credit management companies with a mission to make credit work better for all. It operates in the UK, Germany, Austria, Switzerland, Denmark, Norway, Finland, Sweden and Amsterdam. Lowell’s unparalleled combination of data analytics insight and robust risk management provides clients with expert solutions in debt purchasing, third party collections and business process outsourcing. With its ethical approach to debt management, Lowell always looks for the most appropriate, sustainable and fair outcome for each customer’s specific circumstances. Lowell was formed in 2015 following the merger of the UK and German market leaders: the Lowell Group and the GFKL Group. In 2018, Lowell completed the acquisition of the Carve-out Business from Intrum, which has market-leading positions in the Nordic region. It is backed by global private equity firm Permira and Ontario Teachers’ Pension Plan.