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Content Editor

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DAZN

Yesterday

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Media & Journalism
  • Hyderabad, +1

AI generated summary

  • You need a relevant degree, 4+ years in content management, strong writing skills, SEO knowledge, project management experience, familiarity with CMS, and a customer-focused approach.
  • You will create, edit, and audit help center content for clarity and accuracy, ensure adherence to brand guidelines, optimize for user experience, collaborate with teams, and proofread materials.

Requirements

  • Bachelors degree in communications, English, Journalism, Technical Writing, or a related field.
  • 4+ years of experience in content management, technical writing, or a similar role, ideally within a SaaS or technology-driven company.
  • Proven ability to develop content strategies that drive customer satisfaction and reduce support tickets.
  • Strong writing, editing, and proofreading skills, with the ability to distill complex technical information into simple, user-friendly language.
  • Familiarity with content management systems (CMS) and help desk software such as Zendesk.
  • Experience with SEO principles and tools such as Google Analytics or SEMrush.
  • Strong project management skills and the ability to manage multiple projects simultaneously.
  • Experience working with cross-functional teams and managing stakeholder relationships.
  • Knowledge of customer support practices and experience working closely with customer support teams.
  • Experience with video content creation or multimedia help resources.
  • Familiarity with UX writing principles and content accessibility standards.
  • HTML or web development knowledge.
  • Multilingual capabilities are a plus.
  • Detail-oriented, with a commitment to producing high-quality, accurate content.
  • Customer-focused with a strong desire to help users solve problems independently.
  • Excellent communication and collaboration skills.
  • Able to work independently and prioritize in a fast-paced environment.

Responsibilities

  • Build, review and edit help center articles, FAQs, guides, and other content to ensure clarity, consistency, and accuracy.
  • Ensure content is accurate, up-to-date, and user-friendly and regularly audit content to ensure it reflects the latest product updates and user feedback.
  • Refine content to ensure it adheres to brand guidelines, including tone, voice, and style.
  • Optimize content for user experience and discoverability, ensuring it is easy to understand and navigate.
  • Collaborate with the SEO team to improve content performance and searchability.
  • Proofread and correct grammar, punctuation, and formatting issues.
  • Collaborate with the UX and design teams to ensure content is presented in a clear and accessible manner.
  • Liaise with the localization team to ensure that help center content is available in relevant languages and regions.

FAQs

What is the primary role of a Content Editor at DAZN?

The primary role of a Content Editor at DAZN is to edit, refine, and maintain high-quality content for the company’s online Help Centre, ensuring clarity, accuracy, and alignment with the company's tone and style guidelines.

What kind of qualifications are required for this position?

A Bachelor's degree in communications, English, Journalism, Technical Writing, or a related field is required, along with 4+ years of experience in content management, technical writing, or a similar role.

Is experience in the sports industry necessary for this role?

While a passion for sports, particularly boxing and football, is desirable, specific experience in the sports industry is not explicitly required for this role.

What tools and systems should a Content Editor be familiar with?

A Content Editor should be familiar with content management systems (CMS) and help desk software such as Zendesk, as well as SEO principles and tools like Google Analytics or SEMrush.

Does the role involve collaboration with other teams?

Yes, the role involves collaboration with writers, product teams, UX and design teams, and the localization team to ensure content is accurate, user-friendly, and well-presented.

What are the preferred skills for a Content Editor at DAZN?

Preferred skills include experience with video content creation, familiarity with UX writing principles, HTML or web development knowledge, and multilingual capabilities.

What personal attributes are sought in a Content Editor?

The ideal candidate should be detail-oriented, customer-focused, possess excellent communication and collaboration skills, and be able to work independently in a fast-paced environment.

Is a cover letter required for the application?

A cover letter is not required but is welcomed if you choose to include it with your application.

What is DAZN's approach to diversity and inclusion?

DAZN is committed to fostering an inclusive environment that values equality and diversity, ensuring everyone can contribute and have their voices heard.

What opportunities does DAZN provide for professional development?

DAZN offers the opportunity to join Employee Resource Groups (ERGs) such as Proud@DAZN, Women@DAZN, Disability@DAZN, and ParentZone, which support career development and inclusion.

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DAZN

The Global Home of 🥊 Your Boxing. Your Way.

Entertainment & Media
Industry
1001-5000
Employees
2015
Founded Year

Mission & Purpose

We are DAZN. We are innovators, game-changers and pioneers. Together, we bring ambition to life. We are the digital leader in global sports media. We are home to the world’s largest, fastest-growing sports streaming service. We're using world-class technology to revolutionise the industry. As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. For us, it's all about Limitless Ambition - never settling, always restless, always wanting more for our customers. We're growing fast and have made a big impact so far, and that's just the beginning. There's so much we can do. Working with us is exciting, empowering and truly global. We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity. A place where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. If you’d like to include a cover letter with your application, that’s fine. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible. We will do our best to accommodate adjustments for interviews. If you're ambitious, inventive, passionate, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN. We look forward to hearing from you!