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Content Strategist

  • Job
    Full-time
    Mid Level
  • Marketing
    Design
  • New York

AI generated summary

  • You need 4+ years in journalism or content creation, an advanced degree or relevant training, experience with cross-channel content, and either a Bachelor's or military experience.
  • You will collaborate with teams to create engaging customer experiences, translate complex ideas, advocate for users, frame problems, enhance content, ensure clarity, and guide workshops.

Requirements

  • At least 4 years of experience in Journalism or similar content creation discipline
  • Advanced degree, trainings, or certifications in a content/writing or design-related field
  • Content creation for cross channel experiences
  • Bachelor's Degree or Military experience

Responsibilities

  • Collaborate with technology, product, and business teams to create intuitive and engaging customer experiences
  • Participate in translating complex ideas into understandable concepts that evolve and enhance the product experience
  • Advocate for the customer through human-centered design methods, ensuring our products speak their language
  • Champion prioritization of design-centered product enhancements grounded in research and analysis, and always representing the perspective of content strategy
  • Work with designers and researchers to understand customer needs and define storytelling opportunities through usability and empathy studies
  • Frame problems, define insights and create frameworks and content best practices to serve customer needs
  • Create new content experiences, revamp existing experiences, and guide others in the process
  • Ensure all content is clear, easy to understand, and written in natural language
  • Adhere to compliance requirements while still aligning to natural language and content standards
  • Facilitate and participate in workshops with internal and external stakeholders to align with business needs
  • Collaborate with other content, UX, and visual designers to contribute to our internal design system, content strategy community of practice, best practices, and guidelines

FAQs

What is the job title for this position?

The job title is Content Strategist.

Where is the job location?

The job is located at 11 West 19th Street, New York, New York.

What are the primary responsibilities of a Content Strategist at Capital One?

The primary responsibilities include collaborating with various teams, creating customer experiences, advocating for human-centered design, conducting usability studies, framing problems, and ensuring clarity in content.

What qualifications are required for this position?

A minimum of 4 years of experience in Journalism or a similar content creation discipline is required.

Are there preferred qualifications for this role?

Yes, preferred qualifications include an advanced degree or certifications in a content/writing or design-related field, experience in content creation for cross-channel experiences, and a Bachelor's degree or military experience.

What is the salary range for this position?

The salary range is $134,100 - $153,000 for New York City, $142,100 - $162,100 for San Francisco and San Jose, and $125,000 - $142,600 for Illinois.

Does Capital One offer performance-based incentive compensation?

Yes, this role is eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

Is Capital One an equal opportunity employer?

Yes, Capital One is committed to diversity and inclusion in the workplace and is an equal opportunity employer.

How long will applications be accepted for this position?

Applications will be accepted for a minimum of 5 business days.

What should I do if I need reasonable accommodations during the application process?

If you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com.

Finance
Industry
10,001+
Employees

Mission & Purpose

At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper. We’re a bank. But we don’t think like one. We’re always thinking about what’s next. About how we can innovate. Inspire. And develop the tools our customers need to improve their financial lives. That’s where you come in. Your ideas, your experiences and your skills will help us make banking simpler. Working here is about doing bold things. And having that feeling like you belong right where you are. Because we’re doing cool work that lets you have a life outside of work. That’s life at Capital One.