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Conversation Design Lead

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Yorkshire Building Society

2mo ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Design
  • Leeds, +1

AI generated summary

  • You need a strong portfolio, user-centric design experience, Microsoft tech knowledge, NLP, ML skills, problem-solving abilities, Azure OpenAI familiarity, and qualifications in relevant fields.
  • You will lead chat bot user experiences, design conversation flows, collaborate on technical architecture, explore Generative AI, implement D365 changes, and manage associated risks.

Requirements

  • A portfolio of samples that demonstrate your skill and effectiveness in conversation design
  • Demonstrable ability to consider users needs alongside the constraints of the system and/ or business capabilities to deliver the best possible user experience
  • Experience with Microsoft technologies and those behind voice-based and chat-based interactive interfaces, such as Natural Language Processing (NLP) and Machine Learning
  • Background in user experience designing for interactive or assistive experiences
  • Strong problem-solving skills and an appetite for problem solving in a landscape that evolves quickly
  • Excellent communication and influencing skills
  • Understanding of Azure OpenAi chat bot systems
  • Professional and academic qualifications in fields related to Conversation Design (such as Neuroscience or Linguistics) or equivalent practical experience with evidence of professional development

Responsibilities

  • Responsible for leading the end-to-end user experience of the YBS chat bot(s), including the monitoring and optimisation of conversation experiences, you will
  • Take customer scenarios and turn them into usable, coherent, regulatorily compliant conversation flows from scratch
  • Curate the conversation within the chat bot(s), defining the flow of that conversation and the underlying logic in a detailed design specification
  • Work closely with those who construct the technical architecture and deployment elements of the system to make sure the system works well for users and aligns with YBS’ strategy
  • Explore and develop the use of Generative AI within the Dynamics 365 platform
  • Prioritise and deliver configuration changes within D365
  • Keep up to date with developments in D365, related technologies and industry practices, communicating them to relevant stakeholders and exploiting new features to benefit customers
  • Understand of the risks associated with generative ai usage and experience in creating effective testing strategies and plans to mitigate those risks

FAQs

What is the job title for this position?

The job title is Conversation Design Lead.

What is the primary focus of the Conversation Design Lead role?

The primary focus is to lead the Conversation Design for YBS' chat bot(s) and provide front-end configuration expertise in chat and knowledge management using Dynamics 365.

What technologies and concepts should the Conversation Design Lead be familiar with?

The Conversation Design Lead should be familiar with AI capabilities, including Machine Learning and Large Language Models, as well as Natural Language Processing (NLP) and Microsoft technologies behind chat and voice interfaces.

Will this role require collaboration with other teams?

Yes, the Conversation Design Lead will work closely with SMEs and technical teams in the business to define chat bot purposes and design user experiences.

Is this position fully remote?

No, this is a hybrid role that allows for remote work with a small amount of onsite presence in the Leeds & Bradford offices.

What key responsibilities will the Conversation Design Lead have?

Key responsibilities include leading the end-to-end user experience of chat bots, curating conversations, working on technical architecture, exploring generative AI, and managing D365 knowledge configurations.

What qualifications or experience are required for this role?

Candidates should have a proven track record in a similar role, a portfolio demonstrating conversation design skills, experience with Microsoft technologies, and professional qualifications related to Conversation Design or equivalent practical experience.

What kind of working environment does YBS promote?

YBS promotes a flexible, inclusive working environment where employees are respected for who they are and can bring their whole selves to work.

How many days of holiday do employees receive?

Employees receive 25 days plus Bank Holidays, with the option to buy up to an additional 5 days.

What health benefits does YBS offer?

YBS offers a range of health benefits, including private medical insurance, dental plans, and other healthcare options.

How can I apply for this role?

If you're excited about this role, you can apply now by sending your application through the designated application process.

Who can I contact for more information about the role?

For more information about the role, you can contact Mike Peel at careers@ybs.co.uk.

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Yorkshire Building Society

Finance
Industry
1001-5000
Employees
1864
Founded Year

Mission & Purpose

Here at Yorkshire Building Society, we Help Real Life Happen for our members. And we’ve been doing it for more than 150 years. We’re also owned by our 3 million members, which means everything we do, and every decision we make is for their benefit. We manage their £40 billion assets wisely.  But we’re also here to make things better for our people, too. We’re a business that really cares as much about our colleagues as we do about our customers and our communities. And we offer an exciting future for everyone who joins us on our journey. So, if you’re looking for a warm, welcoming, inclusive and flexible workplace, you’ll discover somewhere that can really help your career happen. References to 'YBS Group'​ or 'Yorkshire Group'​ refer to Yorkshire Building Society, the trading names under which it operates (Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.