Here at Yorkshire Building Society, we Help Real Life Happen for our members. And we’ve been doing it for more than 150 years.

We’re also owned by our 3 million members, which means everything we do, and every decision we make is for their benefit. We manage their £40 billion assets wisely. 

But we’re also here to make things better for our people, too.

We’re a business that really cares as much about our colleagues as we do about our customers and our communities. And we offer an exciting future for everyone who joins us on our journey.

So, if you’re looking for a warm, welcoming, inclusive and flexible workplace, you’ll discover somewhere that can really help your career happen.

References to 'YBS Group'​ or 'Yorkshire Group'​ refer to Yorkshire Building Society, the trading names under which it operates (Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.

Finance

Yorkshire Building Society

You must show adaptability, empathy, and strong relationship skills, embrace diversity, excel in digital tools, pursue growth, and be dedicated to self-development and product expertise.

You will assist members in selecting suitable products, facilitate conversations in-branch or online, and prioritize their needs without sales targets.

Customer Relations

People, HR & Administration

<div>If you&rsquo;re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we&rsquo;re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours. 
About the Role
As a Customer Service Advisor you&rsquo;ll:<ul><li>
Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that&rsquo;s saving for a gap year trip, buying a first home, or anything in between.</li><li>
Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.</li><li>
Forget sales targets, and enjoy the freedom to do what&rsquo;s right.</li></ul> 
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Paignton Branch. 
&quot;We have an exciting opportunity to join our friendly team here in Paignton. We are one big family and our branch prides itself on creating a welcoming atmosphere for our customers, offering an outstanding level of support and service. As well as helping our customers in branch and over the phone, there are opportunities to get out and about in the community delivering financial education sessions along with a range of other workshops in schools and community groups. We are also really proud to be partnered with Citizen's Advice who are able to provide support for people in our community with face-to-face appointments in our branch .
Paignton Branch is situated in a busy seaside town, just 5 minutes' walk from the seafront. We are also located just a few minutes' walk from the train and bus station and have free on-site parking available for branch colleagues. If you are great with people, a customer service career in our branch network could be a great choice for you&quot;
About You
Being part of the team isn&rsquo;t about being a whizz in financial services, or about having lots of customer service experience. Instead, it&rsquo;s about:
<ul><li>Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.</li><li>
Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.</li><li>
Understanding why it&rsquo;s important to celebrate different people with different skills, experiences, and opinions.</li><li>
Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment</li><li>
Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike</li><li>
Demonstrating a growth-mindset and making the most of the training and development we offer.</li><li>
Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency</li><li>
Having the ambition to become a leading expert on our products and services.</li><li>
Be dedicated to continuous self-development to stay future-ready</li></ul> 
About Us
At YBS we don&rsquo;t have shareholders, we have members. We care about people and that includes you. So here, you&rsquo;ll be respected for who you are, you&rsquo;ll be able to bring your whole self to work, and you&rsquo;ll have everything you need to build a long and rewarding career. 
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it&rsquo;s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We&rsquo;re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this. 
Development. We want you to feel challenged here. Whatever your ambitions, we&rsquo;re committed to helping you develop your skills and move ahead in your career journey. From day one, we&rsquo;ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly. 
Inclusivity. We&rsquo;re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you&rsquo;ll go the extra mile to help our members, you&rsquo;ll fit right in and feel you belong here. 
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:<ul><li>
Holiday. You&rsquo;ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.</li><li>
Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).</li><li>
Pension. We know how important it is to save towards the future, that&rsquo;s why we&rsquo;ll contribute up 11% into your YBS pension.
</li><li>Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you&rsquo;ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
</li><li>My Benefits. When you join YBS you&rsquo;ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts</li></ul> 
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now.,</div>

If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.
About the Role
As a Customer Service Advisor you’ll:
Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
Forget sales targets, and enjoy the freedom to do what’s right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Paignton Branch.
"We have an exciting opportunity to join our friendly team here in Paignton. We are one big family and our branch prides itself on creating a welcoming atmosphere for our customers, offering an outstanding level of support and service. As well as helping our customers in branch and over the phone, there are opportunities to get out and about in the community delivering financial education sessions along with a range of other workshops in schools and community groups. We are also really proud to be partnered with Citizen's Advice who are able to provide support for people in our community with face-to-face appointments in our branch .
Paignton Branch is situated in a busy seaside town, just 5 minutes' walk from the seafront. We are also located just a few minutes' walk from the train and bus station and have free on-site parking available for branch colleagues. If you are great with people, a customer service career in our branch network could be a great choice for you"
About You
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
Demonstrating a growth-mindset and making the most of the training and development we offer.
Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
Having the ambition to become a leading expert on our products and services.
Be dedicated to continuous self-development to stay future-ready
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now.,

Customer Consultant (12 Month Fixed Term Contract) - Yorkshire Building Society

<div>
 If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.
 
 About the Role
 As a Customer Service Advisor you’ll:
 <ul>
 <li>Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.</li>
 <li>Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.</li>
 <li>Forget sales targets, and enjoy the freedom to do what’s right.</li>
 </ul>
 
 Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Paignton Branch.
 "We have an exciting opportunity to join our friendly team here in Paignton. We are one big family and our branch prides itself on creating a welcoming atmosphere for our customers, offering an outstanding level of support and service. As well as helping our customers in branch and over the phone, there are opportunities to get out and about in the community delivering financial education sessions along with a range of other workshops in schools and community groups. We are also really proud to be partnered with Citizen's Advice who are able to provide support for people in our community with face-to-face appointments in our branch .
 Paignton Branch is situated in a busy seaside town, just 5 minutes' walk from the seafront. We are also located just a few minutes' walk from the train and bus station and have free on-site parking available for branch colleagues. If you are great with people, a customer service career in our branch network could be a great choice for you"
 About You
 Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
 <ul>
 <li>Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.</li>
 <li>Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.</li>
 <li>Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.</li>
 <li>Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment</li>
 <li>Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike</li>
 <li>Demonstrating a growth-mindset and making the most of the training and development we offer.</li>
 <li>Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency</li>
 <li>Having the ambition to become a leading expert on our products and services.</li>
 <li>Be dedicated to continuous self-development to stay future-ready</li>
 </ul>
 
 About Us
 At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
 
 Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
 
 Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
 
 Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
 
 About our Benefits 
 We offer lots of fantastic rewards that you can make the most of in and out of work, including:
 <ul>
 <li> Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.</li>
 <li> Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).</li>
 <li> Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.</li>
 <li>Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.</li>
 <li>My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts</li>
 </ul>
 
 Ready to apply?
 Great with people? Then we think it would be great to meet you. Apply now.,
</div>

Customer Consultant (12 Month Fixed Term Contract)

You need telephony experience, strong verbal and listening skills, a track record of building relationships, and knowledge of Microsoft systems.

You will support customers via phone and digital channels, assist with home purchases, conduct eligibility checks, and collaborate with Mortgage Advisors for a smooth customer experience.

Sales & Business Development

Bradford

<div>An exciting opportunity has arisen to join the Mortgage Advice Team based in our busy Bradford contact centre! 
About the Role
As a Mortgage Customer Service Representative, you&rsquo;ll be the first point of contact in our telephony team taking inbound calls from our new and existing mortgage customers. Our purpose is to provide &ldquo;Real help with Real lives,&rdquo; and your contribution will be pivotal in ensuring our customers have the best possible mortgage journey with YBS. As part of a dynamic team in a constantly evolving environment, each call presents an opportunity to fulfil our purpose and create a positive and joyful experience for all our customers. 
The role responsibilities will include:<ul><li>
Supporting new and existing customers through a variety of channels e.g. telephony &amp; digital.</li><li>
Handling a variety of scenarios from our customers, which may include providing help to purchase their first home or assisting existing customers who are looking to secure a new rate.</li><li>
Completing full eligibility and affordability checks and working collaboratively with our Mortgage Advisors to ensure we deliver a seamless customer journey.</li></ul> 
Career development is a priority for us, and we take pride in assisting our colleagues on their personal growth paths. Within our organisation, there are opportunities to advance both within the business and specific departments. For instance, we&rsquo;ve provided support to many of our colleagues by helping them to pursue their CeMAP qualification. Many of them have since become successful Mortgage Advisers, contributing to a future ready and customer focussed society for years to come.
Please Note: The initial training period will require full time attendance in the office. This role does offer hybrid working once full competent in the role, however you will still be expected to be in the office 2-3 days a week. 
About You
We are looking for passionate individuals who are committed to delivering an exceptional customer service. You will be working in a fast-paced environment; therefore, the successful applicant will need to have the ability to work in an agile manner.
You will also need to have:<ul><li>
Previous experience of working in a telephony-based environment or ability to demonstrate telephony skills.</li><li>
Excellent verbal and listening skills.</li><li>
Previous experience of building positive relationships with colleagues and customers.</li><li>
Knowledge of Microsoft systems.</li></ul> 
About Us
At YBS we don&rsquo;t have shareholders, we have members. We care about people and that includes you. So here, you&rsquo;ll be respected for who you are, you&rsquo;ll be able to bring your whole self to work, and you&rsquo;ll have everything you need to build a long and rewarding career. 
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it&rsquo;s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We&rsquo;re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this. 
Development. We want you to feel challenged here. Whatever your ambitions, we&rsquo;re committed to helping you develop your skills and move ahead in your career journey. From day one, we&rsquo;ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly. 
Inclusivity. We&rsquo;re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you&rsquo;ll go the extra mile to help our members, you&rsquo;ll fit right in and feel you belong here. 
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:<ul><li> 
Holiday. You&rsquo;ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.</li><li>
Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%)
</li><li>Pension. We know how important it is to save towards the future, that&rsquo;s why we&rsquo;ll contribute up 11% into your YBS pension.
</li><li>Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you&rsquo;ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
</li><li>My Benefits. When you join YBS you&rsquo;ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts</li></ul> 
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now!
Please note: This role is known internally as: Customer Service Representative</div>

An exciting opportunity has arisen to join the Mortgage Advice Team based in our busy Bradford contact centre!
About the Role
As a Mortgage Customer Service Representative, you’ll be the first point of contact in our telephony team taking inbound calls from our new and existing mortgage customers. Our purpose is to provide “Real help with Real lives,” and your contribution will be pivotal in ensuring our customers have the best possible mortgage journey with YBS. As part of a dynamic team in a constantly evolving environment, each call presents an opportunity to fulfil our purpose and create a positive and joyful experience for all our customers.
The role responsibilities will include:
Supporting new and existing customers through a variety of channels e.g. telephony & digital.
Handling a variety of scenarios from our customers, which may include providing help to purchase their first home or assisting existing customers who are looking to secure a new rate.
Completing full eligibility and affordability checks and working collaboratively with our Mortgage Advisors to ensure we deliver a seamless customer journey.
Career development is a priority for us, and we take pride in assisting our colleagues on their personal growth paths. Within our organisation, there are opportunities to advance both within the business and specific departments. For instance, we’ve provided support to many of our colleagues by helping them to pursue their CeMAP qualification. Many of them have since become successful Mortgage Advisers, contributing to a future ready and customer focussed society for years to come.
Please Note: The initial training period will require full time attendance in the office. This role does offer hybrid working once full competent in the role, however you will still be expected to be in the office 2-3 days a week.
About You
We are looking for passionate individuals who are committed to delivering an exceptional customer service. You will be working in a fast-paced environment; therefore, the successful applicant will need to have the ability to work in an agile manner.
You will also need to have:
Previous experience of working in a telephony-based environment or ability to demonstrate telephony skills.
Excellent verbal and listening skills.
Previous experience of building positive relationships with colleagues and customers.
Knowledge of Microsoft systems.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%)
Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now!
Please note: This role is known internally as: Customer Service Representative

Mortgage Customer Service Representative - Yorkshire Building Society

<div>
 An exciting opportunity has arisen to join the Mortgage Advice Team based in our busy Bradford contact centre!
 
 About the Role
 As a Mortgage Customer Service Representative, you’ll be the first point of contact in our telephony team taking inbound calls from our new and existing mortgage customers. Our purpose is to provide “Real help with Real lives,” and your contribution will be pivotal in ensuring our customers have the best possible mortgage journey with YBS. As part of a dynamic team in a constantly evolving environment, each call presents an opportunity to fulfil our purpose and create a positive and joyful experience for all our customers.
 The role responsibilities will include:
 <ul>
 <li>Supporting new and existing customers through a variety of channels e.g. telephony &amp; digital.</li>
 <li>Handling a variety of scenarios from our customers, which may include providing help to purchase their first home or assisting existing customers who are looking to secure a new rate.</li>
 <li>Completing full eligibility and affordability checks and working collaboratively with our Mortgage Advisors to ensure we deliver a seamless customer journey.</li>
 </ul>
 
 Career development is a priority for us, and we take pride in assisting our colleagues on their personal growth paths. Within our organisation, there are opportunities to advance both within the business and specific departments. For instance, we’ve provided support to many of our colleagues by helping them to pursue their CeMAP qualification. Many of them have since become successful Mortgage Advisers, contributing to a future ready and customer focussed society for years to come.
 Please Note: The initial training period will require full time attendance in the office. This role does offer hybrid working once full competent in the role, however you will still be expected to be in the office 2-3 days a week.
 
 About You
 We are looking for passionate individuals who are committed to delivering an exceptional customer service. You will be working in a fast-paced environment; therefore, the successful applicant will need to have the ability to work in an agile manner.
 You will also need to have:
 <ul>
 <li>Previous experience of working in a telephony-based environment or ability to demonstrate telephony skills.</li>
 <li>Excellent verbal and listening skills.</li>
 <li>Previous experience of building positive relationships with colleagues and customers.</li>
 <li>Knowledge of Microsoft systems.</li>
 </ul>
 
 About Us
 At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
 
 Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
 
 Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
 
 Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
 
 About our Benefits 
 We offer lots of fantastic rewards that you can make the most of in and out of work, including:
 
 <ul>
 <li> Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.</li>
 <li> Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%)</li>
 <li>Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.</li>
 <li>Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.</li>
 <li>My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts</li>
 </ul>
 
 Ready to apply?
 Great with people? Then we think it would be great to meet you. Apply now!
 Please note: This role is known internally as: Customer Service Representative
</div>

Mortgage Customer Service Representative

You must excel in adaptability, empathy, and relationship management, embrace growth and digital tools, and commit to continuous self-development and expertise in products and services.

You will support members in finding suitable products, facilitate conversations in branch, over the phone, and online, and prioritize their needs over sales targets.

<div>
 <div>
 <div>
 If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.
 
 About the Role
 As a Customer Service Advisor you’ll:
 <ul>
 <li>Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.</li>
 <li>Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.</li>
 <li>Forget sales targets, and enjoy the freedom to do what’s right.</li>
 </ul>
 
 Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about the Warrington Branch.
 “ If you are looking to grow, develop and be a better version of yourself this is an amazing opportunity to join our successful team.
 We all have a fantastic bond and look forward to welcoming someone new to our team to share and celebrate our successes. We are committed to growing our business and are extremely passionate about providing new and existing customers a memorable experience and exceptional service. One that they will remember and share with others.
 We are invested in your personal development and will support your growth and actively encourage you to seek further opportunities to build your skills and capabilities. This is a fast-paced role where no two days are ever the same, so you are guaranteed to learn something new every day.
 We have a real desire to provide real help with real lives and love to support our local community by volunteering at local schools and delivering Money Minds sessions as well as raising funds for local charities.
 The hours will initially be 9am to 5pm but will be flexible, and may include evenings and Saturdays to support growing business demand"
 About You
 Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
 <ul>
 <li>Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.</li>
 <li>Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.</li>
 <li>Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.</li>
 <li>Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment</li>
 <li>Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike</li>
 <li>Demonstrating a growth-mindset and making the most of the training and development we offer.</li>
 <li>Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency</li>
 <li>Having the ambition to become a leading expert on our products and services.</li>
 <li>Be dedicated to continuous self-development to stay future-ready</li>
 </ul>
 
 About Us
 At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
 
 Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
 
 Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
 
 Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
 
 About our Benefits 
 We offer lots of fantastic rewards that you can make the most of in and out of work, including:
 <ul>
 <li> Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.</li>
 <li> Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).</li>
 <li> Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.</li>
 <li>Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.</li>
 <li>My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts</li>
 </ul>
 
 Ready to apply?
 Great with people? Then we think it would be great to meet you. Apply now.,
 </div>
 </div>
</div>


 
  
   If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.
   
    About the Role
   As a Customer Service Advisor you’ll:
   
    Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
    Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
    Forget sales targets, and enjoy the freedom to do what’s right.
   
   
    Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about the Warrington Branch.
   “ If you are looking to grow, develop and be a better version of yourself this is an amazing opportunity to join our successful team.
   We all have a fantastic bond and look forward to welcoming someone new to our team to share and celebrate our successes. We are committed to growing our business and are extremely passionate about providing new and existing customers a memorable experience and exceptional service. One that they will remember and share with others.
   We are invested in your personal development and will support your growth and actively encourage you to seek further opportunities to build your skills and capabilities. This is a fast-paced role where no two days are ever the same, so you are guaranteed to learn something new every day.
   We have a real desire to provide real help with real lives and love to support our local community by volunteering at local schools and delivering Money Minds sessions as well as raising funds for local charities.
   The hours will initially be 9am to 5pm but will be flexible, and may include evenings and Saturdays to support growing business demand"
    About You
   Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
   
    Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
    Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
    Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
    Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
    Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
    Demonstrating a growth-mindset and making the most of the training and development we offer.
    Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
    Having the ambition to become a leading expert on our products and services.
    Be dedicated to continuous self-development to stay future-ready
   
   
    About Us
   At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
   
    Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
   
    Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
   
    Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
   
    About our Benefits 
   We offer lots of fantastic rewards that you can make the most of in and out of work, including:
   
     Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
     Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
     Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
    Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
    My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
   
   
    Ready to apply?
   Great with people? Then we think it would be great to meet you. Apply now.,
  
 



Customer Service Adviser - Yorkshire Building Society

Customer Service Adviser

You must excel in communication, be a team player, appreciate diversity, embrace growth, and strive to be an expert in our products and services.

You will build relationships with members, guide them to suitable products, and provide support across various channels without focusing on sales targets.

Banking & Finance

Peterborough

<div>
 If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.
 
 About the Role
 As a Customer Service Advisor you’ll:
 <ul>
 <li>Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.</li>
 <li>Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.</li>
 <li>Forget sales targets, and enjoy the freedom to do what’s right.</li>
 </ul>
 
 Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Peterborough Branch.
 " We are located in the historic Cathedral Square, in the city centre. This means there is easy access to both the railway station and city centre parking.
 We are, a large diverse team who are passionate about providing exceptional customer service, serving customers with their everyday transactions as well as helping with their savings and mortgage needs. New colleagues are fully supported to learn all aspects of the role and due to the busy nature of the branch no two days are the same. The branch is focussed on supporting individuals with their personal development and career progression for those who aspire to grow their careers.
 There are also opportunities to network with others in the wider area, region, network and Head/Regional Offices physically and remotely, so you will be able to engage with others outside of your branch team, including those who are also onboarding at the same time."
 
 About You
 Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
 <ul>
 <li>Being great with people, and being able to talk to our members.</li>
 <li>Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.</li>
 <li>Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.</li>
 <li>Demonstrating a growth-mindset and making the most of the training and development we offer.</li>
 <li>Having the ambition to become a leading expert on our products and services.</li>
 </ul>
 
 About Us
 At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
 
 Flexibility We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
 
 Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
 
 Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
 
 About our Benefits 
 We offer lots of fantastic rewards that you can make the most of in and out of work, including:
 <ul>
 <li> Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.</li>
 <li> Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).</li>
 <li> Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.</li>
 <li> Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.</li>
 <li> My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts</li>
 </ul>
 
 Ready to apply?
 Great with people? Then we think it would be great to meet you. Apply now.,
 Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date
</div>


 If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.
 
  About the Role
 As a Customer Service Advisor you’ll:
 
  Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
  Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
  Forget sales targets, and enjoy the freedom to do what’s right.
 
 
  Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Peterborough Branch.
 " We are located in the historic Cathedral Square, in the city centre. This means there is easy access to both the railway station and city centre parking.
 We are, a large diverse team who are passionate about providing exceptional customer service, serving customers with their everyday transactions as well as helping with their savings and mortgage needs. New colleagues are fully supported to learn all aspects of the role and due to the busy nature of the branch no two days are the same. The branch is focussed on supporting individuals with their personal development and career progression for those who aspire to grow their careers.
 There are also opportunities to network with others in the wider area, region, network and Head/Regional Offices physically and remotely, so you will be able to engage with others outside of your branch team, including those who are also onboarding at the same time."
 
  About You
 Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
 
  Being great with people, and being able to talk to our members.
  Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
  Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
  Demonstrating a growth-mindset and making the most of the training and development we offer.
  Having the ambition to become a leading expert on our products and services.
 
 
  About Us
 At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
 
  Flexibility We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
 
  Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
 
  Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
 
  About our Benefits 
 We offer lots of fantastic rewards that you can make the most of in and out of work, including:
 
   Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
   Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
   Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
   Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
   My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
 
 
  Ready to apply?
 Great with people? Then we think it would be great to meet you. Apply now.,
  Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date


You excel in communication, go the extra mile for others, value diverse skills, embrace growth, and aspire to be an expert in our products and services.

You will assist members in finding suitable products, engage in meaningful conversations across various channels, and prioritize their needs without sales targets.

<div>
 If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.
 
 About the Role
 As a Customer Service Advisor you’ll:
 <ul>
 <li>Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.</li>
 <li>Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.</li>
 <li>Forget sales targets, and enjoy the freedom to do what’s right.</li>
 </ul>
 
 Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Woking Branch.
 
 “Woking Branch is looking forward to welcoming someone new to the team to share and celebrate our successes. We are committed to growing our business and are extremely passionate about providing new and existing customers with a memorable and exceptional service. As well as helping our customers in branch and over the telephone, we love to help our local community by delivering financial education sessions for children and adults.
 We are invested in your personal development and will support your growth and actively encourage you to seek further opportunities to build your skills and capabilities. This is a fast-paced role where no two days are the same, so you are guaranteed to learn something new every day.
 We are a 5-minute walk from the train station. We are located in the towns centre with shops , cafes and restaurants on our doorstep.
 You will have opportunities to network with others and you will be required to cover other branches in the area, especially our ‘ buddy branch’ in Guildford.” Your base will be Woking however you may be required to work in Guildford as well should there be a business need. 
 
 About You
 Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
 <ul>
 <li>Being great with people, and being able to talk to our members.</li>
 <li>Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.</li>
 <li>Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.</li>
 <li>Demonstrating a growth-mindset and making the most of the training and development we offer.</li>
 <li>Having the ambition to become a leading expert on our products and services.</li>
 </ul>
 
 About Us
 At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
 
 Flexibility We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
 
 Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
 
 Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
 
 About our Benefits
 We offer lots of fantastic rewards that you can make the most of in and out of work, including:
 <ul>
 <li> Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.</li>
 <li> Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).</li>
 <li> Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.</li>
 <li> Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.</li>
 <li> My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts</li>
 </ul>
 
 Ready to apply?
 Great with people? Then we think it would be great to meet you. Apply now.,
 Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date
</div>


 If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.
 
  About the Role
 As a Customer Service Advisor you’ll:
 
  Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
  Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
  Forget sales targets, and enjoy the freedom to do what’s right.
 
 
  Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Woking Branch.
 
  “Woking Branch is looking forward to welcoming someone new to the team to share and celebrate our successes. We are committed to growing our business and are extremely passionate about providing new and existing customers with a memorable and exceptional service. As well as helping our customers in branch and over the telephone, we love to help our local community by delivering financial education sessions for children and adults.
 We are invested in your personal development and will support your growth and actively encourage you to seek further opportunities to build your skills and capabilities. This is a fast-paced role where no two days are the same, so you are guaranteed to learn something new every day.
 We are a 5-minute walk from the train station. We are located in the towns centre with shops , cafes and restaurants on our doorstep.
 You will have opportunities to network with others and you will be required to cover other branches in the area, especially our ‘ buddy branch’ in Guildford.” Your base will be Woking however you may be required to work in Guildford as well should there be a business need.
 
 About You
 Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
 
  Being great with people, and being able to talk to our members.
  Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
  Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
  Demonstrating a growth-mindset and making the most of the training and development we offer.
  Having the ambition to become a leading expert on our products and services.
 
 
  About Us
 At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
 
  Flexibility We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
 
  Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
 
  Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
 
  About our Benefits
 We offer lots of fantastic rewards that you can make the most of in and out of work, including:
 
   Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
   Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
   Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
   Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
   My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
 
 
  Ready to apply?
 Great with people? Then we think it would be great to meet you. Apply now.,
  Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date


Yorkshire Building Society

navigation.mission

sidebar.links