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Coordinator, Customer Care (French & Dutch)

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Brambles Group

3mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Logistics
  • Madrid
  • Quick Apply

AI generated summary

  • You need 3-5 years of experience, strong customer focus, empathy, excellent communication skills, MS Office knowledge, and fluency in French and Dutch; other languages are a plus.
  • You will respond to customer requests, liaise with supply chain teams, handle complaints, onboard new customers, support digital offerings, contribute to innovation, and back up CS team members.

Requirements

  • 3-5 years of business experience
  • Great Customer Focus
  • Empathy
  • Strong organization and prioritization skills
  • Flexibility
  • Lateral thinking
  • Excellent customer service and relationship building skills
  • Excellent written and verbal communication skills
  • Good knowledge of MS Office (Excel, Word, PowerPoint) skills
  • Commitment to customer focus with strong listening and account management skills
  • Self-initiator and results driven
  • Detail oriented and a team player
  • Experience in an environment with urgent requests and comfortable to manage those urgencies.
  • French and Dutch.
  • Other European languages such as German, Italian, Polish, etc... could be a plus.

Responsibilities

  • Providing prompt, courteous and accurate response to all incoming requests from customers.
  • Liaising and cooperating with supply chain teams, to ensure customer orders are properly prepared and delivered on time. Keeping customer informed and updated.
  • Handling customer complaints, including resolution and root cause detection.
  • Customer onboarding: welcoming new customers to CHEP’s main processes and business practices.
  • Digital offer onboarding and support.
  • Contribution to innovation: submitting and implementing ideas for improving customer experience; playing an active role in the implementation of digitalization and adoption of new technologies and product development.
  • Customer experience back-up: being ready, willing and able to provide effective back-up and support to other members of CHEP’s CS European teams, as well as to the Central planning and execution team.

FAQs

What are the main languages required for this position?

The main languages required for this position are French and Dutch. Additional European languages such as German, Italian, or Polish would be a plus.

What is the primary responsibility of the Coordinator, Customer Care?

The primary responsibility of the Coordinator, Customer Care is to ensure that customers feel constantly guided and supported in every interaction with CHEP, delivering an excellent customer experience throughout the entire customer journey.

How many years of business experience are required for this role?

The role requires 3-5 years of business experience.

What skills are essential for the Customer Care Flexible Specialist position?

Essential skills include great customer focus, empathy, strong organization and prioritization skills, flexibility, lateral thinking, excellent customer service and relationship building skills, and proficiency in MS Office.

Is the work environment for this role fully remote?

No, the work environment is hybrid remote, allowing a balance between in-office and remote work.

What kind of customer interactions can be expected in this role?

The role involves providing prompt, courteous, and accurate responses to incoming requests, handling complaints, onboarding new customers, and supporting their digital experience.

What is expected regarding contributions to innovation in this role?

The Coordinator is expected to submit and implement ideas for improving customer experience and to actively participate in the implementation of digitalization and new technologies.

Will this role require collaboration with other teams?

Yes, the Customer Care Flexible Specialist will liaise and cooperate with supply chain teams to ensure customer orders are properly managed and delivered on time.

How important is detail orientation in this position?

Detail orientation is very important as it contributes to providing high-quality customer support and ensuring accuracy in customer interactions.

What should candidates be aware of regarding the recruitment process to avoid scams?

Candidates should be vigilant about fraudulent misrepresentations and be aware that CHEP or Brambles never conduct interviews via online chat or request money as a condition of employment. Any concerns about legitimacy can be directed to recruitment@brambles.com.

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Brambles Group

Transportation
Industry
10,001+
Employees
1875
Founded Year

Mission & Purpose

Brambles is a global supply chain solutions company specialising in pallet and container pooling services through its CHEP and IFCO brands. The company works across various sectors, including fast-moving consumer goods, fresh produce, retail, and manufacturing, providing efficient and sustainable logistics solutions. Brambles' ultimate mission is to connect people with life's essentials through a smarter, more sustainable supply chain. Their purpose is to reduce waste and inefficiencies in global supply chains by promoting circular economy practices, helping to protect the environment and ensure long-term resource sustainability