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Coordinator, Regional Engagement

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WorkatHome-JobBoard

7d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Canada, +1
    Remote

AI generated summary

  • You need a bachelor’s degree, 1+ years in member services, volunteer management experience, strong computer skills, ability to travel, and excellent communication skills.
  • You will coordinate meetings, support program development, manage member communications, oversee data management, identify growth opportunities, and maintain online communities.

Requirements

  • A bachelor's degree or equivalent competency.
  • Minimum of 1+ years of experience in membership associations, or equivalent knowledge of member service and event management.
  • Volunteer management experience.
  • Ability to respond to common inquiries or complaints from customers.
  • Intermediate to high degree of computer literacy, excellent data entry skills, and strong working knowledge of Microsoft Office 365 (Word, Excel, Teams, SharePoint, etc.).
  • Able to independently move about conferences and conventions.
  • Ability to occasionally lift and/or move up to 25 pounds.
  • Able to travel domestically and internationally by air and ground.
  • Able to write articles and reports for external audiences that conform to prescribed style and format.
  • Able to effectively present information to management, member/customer groups, and/or committees.
  • Experience with automotive fleet/mobility industry would be an asset.
  • Experience with platforms, such as Zoom, Higher Logic, and member databases.
  • Collaborative.
  • Detail-Oriented.
  • Ethical.
  • Communication skills.
  • Results-Oriented.
  • Management.
  • Human Relations Skills.

Responsibilities

  • Support the Regional Engagement Manager and the membership team in the development and implementation of local programs and activities.
  • Oversee coordination of regional council and local networking group meetings both virtual and in person.
  • Also participate in the development/recruitment of new leaders to the regional councils and local networking group planning boards.
  • Provides appropriate, timely responses to all inquiries about general information, pricing, procedures, policies, etc.
  • Identifies, supports, and encourages member and non-member certification and certificate prospects throughout the customer experience.
  • Oversees proactive (triggered) customer communication including (not limited to) acknowledging, reviewing, and processing purchases, applications, enrollment, progress updates, completion, and (when applicable) maintenance.
  • Monitors general email inbox.
  • Responsible for the accurate management, maintenance of event and member data, within association management system (currently MemberSuite) and other systems as appropriate.
  • Monitor events, meetings, and volunteer data, providing regular weekly and monthly updates/reports of routine statistics (e.g., KPIs and OKRs).
  • Identifies opportunities for increased relevance, growth, and efficiency.
  • Participates in the development and collaboration on (with Marketing and Membership departments) marketing and communications plans for regional activities.
  • Manage public and/or private online communities for regional groups.
  • Travel to attend overnight staff meetings, regional meetings, and events as requested or required (estimated 5-6 times per year).
  • While rare, work above and beyond a 37.5-hour work week may be required a few times per year seasonally, to fulfill the responsibilities and duties of the position, including some weekend work.
  • Perform other duties as assigned.

FAQs

Do we support remote work?

Yes, this position is fully remote.

What is the primary responsibility of the Regional Engagement Coordinator?

The primary responsibility is to contribute to the development of localized programming tailored to the needs of NAFA's constituents and ensure the success of regional events, volunteer development, meeting planning, and sponsorship management.

Is travel required for this position?

Yes, the role requires travel to attend overnight staff meetings, regional meetings, and events approximately 5-6 times per year.

What experience is required for this role?

A minimum of 1+ years of experience in membership associations or equivalent knowledge of member service and event management is required. Volunteer management experience is also necessary.

Are there any preferred qualifications for the Regional Engagement Coordinator position?

Yes, preferred qualifications include experience with the automotive fleet/mobility industry and familiarity with platforms like Zoom, Higher Logic, and member databases.

What benefits are offered with this position?

Benefits include a fully remote work environment, a technology stipend, 25 PTO days in the first year, 9 paid holidays, fully paid Health, Dental, and Vision for the employee, a 6% match for 401K retirement plans, and opportunities for professional development and training.

What level of computer literacy is required for this position?

An intermediate to high degree of computer literacy is required, along with excellent data entry skills and a strong working knowledge of Microsoft Office 365 (Word, Excel, Teams, SharePoint, etc.).

Is this a non-exempt or exempt position under FLSA guidelines?

This position is exempt under the guidelines of the Fair Labor Standards Act (FLSA).

What characteristics are considered essential for success in this role?

Essential characteristics include being collaborative, detail-oriented, ethical, possessing strong communication skills, being results-oriented, and having strong management and human relations skills.

What level of education is required for the Regional Engagement Coordinator role?

A bachelor's degree or equivalent competency is required to perform this job successfully.

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