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Counter Sales and Service Representative

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WorkatHome-JobBoard

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Grande Prairie

AI generated summary

  • You have industry-related experience, strong problem-solving and sales skills, mechanical aptitude, solid computer skills, and a commitment to teamwork and customer service. Lift 50 lbs comfortably.
  • You will assess customer needs, provide fast service, perform repairs, analyze product requirements, lift up to 50 lbs, collaborate with the team, and continually improve your skills.

Requirements

  • You have knowledge and experience in a similar industry; industrial part inside or counter sales experience is preferred
  • Experience assembling hoses; including using a crimper, punch lock clamp, or similar an asset
  • You have excellent problem-solving skills and are able to respond to customer inquiries, orders, or quotes in a fast and friendly manner
  • You have solid computer skills and are able to pick-up new software easily; utilizing technology to ensure accuracy and efficiency; experience with Sage 300 (Accpac) is an asset
  • You have strong sales and negotiation skills; you're able to analyze customer needs and make recommendations based on cost, availability or specifications
  • You are very mechanically-inclined; you love working with your hands and would be able to perform product assemblies and repairs ensuring high quality and compliance to product specifications
  • You have a passion for learning and committed to continuing to improve your knowledge; you thrive in a learning environment and are naturally curious; previous product and industry knowledge would be an asset
  • Strong customer service skills; you are helpful and attentive and are committed to doing everything in your power to "keep the customer moving"
  • You ideally have previous warehouse experience; receiving, shipping, inventory, etc.
  • You are able to comfortably lift up to 50 lbs. throughout the day and enjoy working in a fast-paced environment
  • Teamwork is at the forefront of our organization; you possess great teamwork skills and are willing to help out when needed

Responsibilities

  • Help assess customer needs and hose applications as well as provide on-site repairs and service of New-Line products.
  • Respond to customer inquiries, orders, or quotes in a fast and friendly manner.
  • Perform product assemblies and repairs ensuring high quality and compliance to product specifications.
  • Utilize technology to ensure accuracy and efficiency.
  • Analyze customer needs and make recommendations based on cost, availability or specifications.
  • Comfortably lift up to 50 lbs. throughout the day and enjoy working in a fast-paced environment.
  • Help out when needed as part of a team.
  • Thrive in a learning environment and seek to improve knowledge continuously.

FAQs

Is this position full-time or part-time?

This position is full-time and permanent.

What is the expected salary range for this position?

The expected salary range for this position is $23.00 to $28.00 per hour, with potential monthly commissions that can bring the annual earnings to $60,000-$70,000.

What qualifications are preferred for this role?

Preferred qualifications include experience in counter sales, customer service, and mechanical assembly, each for at least one year.

Are there opportunities for growth within the company?

Yes, there are opportunities to cross-train and grow within the company, potentially becoming a Subject Matter Expert in the diverse industry.

What type of benefits does New-Line offer?

New-Line offers an excellent benefits package, including RRSP matching, bonuses for tenure, educational reimbursements, fitness credits, extended health/dental, vision care, and more.

Is experience with specific software required for this role?

While solid computer skills are required, previous experience with Sage 300 (Accpac) is considered an asset but not mandatory.

What is the typical work schedule for this role?

The typical work schedule is an 8-hour shift during the day, with weekends required as needed.

Are there opportunities for employee recognition?

Yes, New-Line has employee recognition awards and opportunities for prizes to celebrate and promote team successes.

What physical requirements are associated with this job?

The role requires the ability to comfortably lift up to 50 lbs. throughout the day.

What kind of work environment can I expect?

You can expect a safety-oriented environment with great team members and management focused on teamwork and customer satisfaction.

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