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Crisis Response Operative

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North Staffordshire Combined Healthcare NHS Trust

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Consulting
    Healthcare
  • Stoke-on-Trent

AI generated summary

  • You should be an experienced professional passionate about crisis support, skilled in triaging referrals, and committed to collaborating with diverse partners while prioritizing wellbeing.
  • You will triage crisis calls, conduct assessments, support care planning, signpost services, and collaborate with partners to assist individuals in their recovery journey.

Requirements

  • We are looking for experienced, passionate and motivated professionals to join our OUTSTANDING Crisis Resolution and Home Treatment Team at the Harplands Hospital.
  • The post holder will be part of a multi-disciplinary team within the Crisis Resolution and Home Treatment Team, primarily receiving calls, processing enquiries, and facilitating the triage of people referred into the Single Point of Access / Crisis Resolution Home Treatment Team.
  • There is an expectation that the post holder will build strong links with voluntary and third sector and other partner agencies to collaboratively support the needs of individuals.
  • We pride ourselves on ensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.
  • The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels.

Responsibilities

  • The post holder will be part of a multi-disciplinary team within the Crisis Resolution and Home Treatment Team, primarily receiving calls, processing enquiries, and facilitating the triage of people referred into the Single Point of Access / Crisis Resolution Home Treatment Team.
  • For those individuals in crisis, they will undertake an initial triage assessment and work with individuals to support risk management and safety plans (this includes receiving and triaging NHS 111 referrals).
  • They will support Mental Health Practitioners in the Crisis Resolution and Home Treatment Team in assessments, care planning and evaluation of individualised care plans to ensure a high-quality service is provided.
  • The role will also include signposting and referring to appropriate services, assisting individuals with mental health needs to navigate and access specialist health, social care and community services that will support them in their individual recovery journey.
  • There is an expectation that the post holder will build strong links with voluntary and third sector and other partner agencies to collaboratively support the needs of individuals.

FAQs

What is the role of a Crisis Response Operative?

The role of a Crisis Response Operative involves working within the Crisis Resolution and Home Treatment Team to receive calls, process enquiries, conduct telephone triage, and support individuals experiencing mental health crises. This includes assessing needs, risk management, and facilitating access to appropriate services.

What kind of training or experience do I need to apply for this position?

Applicants should have experience in mental health care, demonstrate compassion and empathy, and possess the ability to provide a safe and supportive environment for individuals in crisis.

Is there an opportunity for informal discussions before applying?

Yes, we encourage applicants to engage in informal discussions prior to applying and welcome visits to the Crisis Care Centre to meet the team.

Who would I be working with in this role?

You will be part of a multi-disciplinary team, collaborating with Mental Health Practitioners, as well as building links with voluntary and third sector organizations to support individuals' needs.

What are the working hours for this position?

The specific working hours may vary, but the role typically requires availability to respond to individuals in crisis, which could include flexible working arrangements.

Does the Trust have any sustainability initiatives?

Yes, the Trust is committed to the Greener NHS national ambition and has integrated sustainability into its strategy, including initiatives like the “Proud to be Green” engagement campaign to work towards achieving net zero goals.

Are there opportunities for career development in this role?

Yes, the Trust is committed to the professional development of its staff and offers various opportunities for career advancement and continuous learning within the organization.

How does the Trust ensure a diverse and inclusive workforce?

The Trust actively welcomes applications from under-represented groups, including women, people with disabilities, and individuals from diverse backgrounds, to create an inclusive workforce at all levels.

What support is available for the wellbeing of staff?

The Trust prioritizes staff wellbeing by providing a range of wellness opportunities, including flexible working options to support work-life balance.

Can I contact someone for more information about the position?

Yes, for further details or to arrange an informal visit, you can contact Leanne Norman, Operational Team Manager, via email at leanne.norman@combined.nhs.uk.

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North Staffordshire Combined Healthcare NHS Trust

Science & Healthcare
Industry
1001-5000
Employees
1994
Founded Year

Mission & Purpose

North Staffordshire Combined Healthcare NHS Trust provides mental health, learning disability, and drug and alcohol services in North Staffordshire. Their mission is to deliver high-quality, compassionate care that enhances the well-being and recovery of their patients. Their purpose is to support mental health and well-being through integrated, patient-centered services and to promote recovery and improve quality of life for those they serve.