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CRM Manager

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Kinneir Dufort

Sep 6

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Data
  • Dublin
  • Quick Apply

AI generated summary

  • You need a relevant degree, CRM experience in healthcare, proficiency in CRM software, strong analytical and communication skills, plus the ability to collaborate and lead in a fast-paced setting.
  • You will develop CRM strategies, manage the CRM platform, create Power BI reports, analyze customer data, train staff, and optimize performance metrics while collaborating cross-functionally.

Requirements

  • - Degree/Post Graduate level education in a related field.
  • - Previous experience working in a CRM team environment collaborating with multiple stakeholders across a business
  • - Proven experience in CRM management or administration, preferably in the healthcare or life sciences industry.
  • - Strong proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics, or similar platforms).
  • - Exceptional analytical skills with the ability to interpret and leverage complex data.
  • - Excellent communication and interpersonal skills.
  • - Detail-oriented with a focus on accuracy and quality.
  • - Ability to lead and collaborate effectively in a dynamic, fast-paced environment.

Responsibilities

  • Develop and execute CRM strategies to enhance customer engagement, retention, and satisfaction.
  • Lead the implementation, customization, and maintenance of the CRM platform to support sales, marketing, and customer service activities.
  • Collaborate with cross-functional teams to optimize business processes and workflows within the CRM system.
  • Responsible for the creation of a suite of Power BI Reports designed to give a wide range of insights to stakeholders access commercial, operations & sales.
  • Collaborate with the wider business to ensure that analyses and insights that are created are both understood, accurate & incorporated back into CRM system.
  • Monitor & audit data imports to the CRM to ensure optimal approach is taken to data freshness and accuracy.
  • Provide training and support to employees to ensure effective utilization of the CRM system.
  • Analyse customer data and derive actionable insights to inform targeted marketing campaigns and sales strategies.
  • Monitor and optimize CRM performance metrics, such as conversion rates, lead generation, and customer acquisition costs.
  • Generate comprehensive reports and dashboards to track KPIs and communicate insights to management and stakeholders.

FAQs

What is the role of the CRM Manager at Steripack Group?

The CRM Manager is responsible for leading customer relationship management initiatives, driving business growth through effective CRM strategies and technologies, and creating operational reports from the CRM system.

Where is the CRM Manager position based?

The CRM Manager position can be based out of either the Dublin South office in Donnybrook House, Dublin 4, or the Bristol office.

What qualifications are required for the CRM Manager role?

A degree or postgraduate level education in a related field is required, along with previous experience in a CRM team environment and strong proficiency in CRM software.

Which CRM platform will the CRM Manager primarily work with?

The CRM Manager will primarily work with Microsoft Dynamics as the CRM system.

What type of experience is preferred for candidates applying for this role?

Proven experience in CRM management or administration, preferably in the healthcare or life sciences industry, is preferred.

What key skills are essential for the CRM Manager position?

Essential skills include exceptional analytical abilities, excellent communication and interpersonal skills, and a detail-oriented approach focused on accuracy and quality.

Will the CRM Manager be responsible for creating reports?

Yes, the CRM Manager will be responsible for creating a suite of Power BI reports to provide insights to stakeholders and track key performance indicators (KPIs).

Is there a training component in this role for other employees?

Yes, the CRM Manager will provide training and support to employees to ensure effective utilization of the CRM system.

What types of business processes will the CRM Manager collaborate on?

The CRM Manager will collaborate with cross-functional teams to optimize business processes and workflows within the CRM system.

What is the application of insights derived from customer data?

Insights derived from customer data will inform targeted marketing campaigns and sales strategies to enhance customer engagement, retention, and satisfaction.

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Kinneir Dufort

A SteriPack Company | Designing a Better World

Technology
Industry
51-200
Employees
1977
Founded Year

Mission & Purpose

KD is a user-centred innovation and product development consultancy. We focus on designing a better world; creating value through tomorrow’s products and experiences. We combine creative, technical and user experience expertise to deliver world changing products and services for medical, consumer and industrial clients.