FAQs
Do we support remote work?
Yes, we offer a hybrid remote work model.
What is the main role of a CSO Team Leader?
The main role of a CSO Team Leader is to act as a team coach, coordinate development, provide premium customer service, and manage complex customer account issues to increase satisfaction and asset productivity.
What qualifications are preferred for this position?
A Bachelor's degree is preferred for this position.
How much experience is required for this role?
The preferred level of work experience is between 3 to 5 years.
What are the responsibilities related to team management?
Responsibilities include assessing, motivating, and developing the team through coaching and personalized development plans, and building a continuous improvement culture by introducing best practices and new ideas.
How does the team ensure customer satisfaction?
The team ensures customer satisfaction by taking preventive actions, reacting positively to problems, conducting root cause analysis, and providing reconciliations for customer accounts.
What kind of training and development opportunities are offered?
Multiple training and development opportunities are offered to enhance skills and career growth.
Is there an annual bonus associated with the job?
Yes, there is a competitive remuneration package that includes an annual bonus based on company and personal performance.
Can employees participate in volunteering projects?
Yes, employees have 48 hours per annum to use for volunteering projects.
How does the company ensure diversity in the workplace?
The company is committed to developing a diverse workforce, treating everyone fairly with respect, and harnessing the unique skills and experiences that each individual brings.