FAQs
What is the working schedule for the Customer Advisor position?
The Customer Advisor position offers a part-time contract of 12 hours per week, working 3 days a week with a mixture of weekend and weekday shifts.
What are the pay rates for the Customer Advisor role?
The pay is £11.70 per hour for those aged 21 and over, with rates of £9.60 for those aged 18-20 and £7.85 for those aged 16-17. Upon completing the required retail induction, pay increases to £12.05 for those 21+, £9.87 for 18-20, and £8.07 for 16-17.
What benefits do Customer Advisors receive?
Benefits include a generous staff discount scheme, holiday entitlement that increases with service, a company contribution pension, access to the Pavers Foundation, Pavers Academy, and wellbeing and financial support through RetailTRUST.
Is previous retail experience required for this role?
Previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment is beneficial, but full training and support will be provided to ensure success in the role.
What qualities are essential for the ideal candidate?
The ideal candidate should have a ‘can do’ attitude, a passion for great customer service, and the ability to work in a fast-paced and fun environment.
How long has Pavers been in business?
Pavers has been established for over 50 years, operating successfully as a family-run footwear retail business.
What sets Pavers apart as an employer?
Pavers is recognized for its family values, commitment to sustainability, and high employee engagement, being ranked as one of the top retailers to work for in the UK.
What are the day-to-day responsibilities of a Customer Advisor?
Responsibilities include delivering exceptional customer service, advising on shoe care and accessories, achieving daily KPIs, maintaining store standards, and supporting product placement and stockroom maintenance.
Can I share my staff discount with family and friends?
Yes, the staff discount scheme includes opportunities for sharing discounts with family and friends.
What opportunities for progression are available?
Employees have access to the Pavers Academy, which provides career pathways, online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs.