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Customer Advisor

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You may have experience in sales or customer care, and you'll need a positive attitude, availability for weekends and weekdays, and a willingness to learn with full training provided.
  • You will provide excellent customer service, advise on shoe care, meet KPIs, maintain store standards, and support product placement and stockroom organization while fostering team spirit.

Requirements

  • You could have previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment.
  • We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviours are a must.
  • You’ll need good availability as the role will include a mixture of weekend and weekday working.

Responsibilities

  • Deliver exceptional customer service
  • Advise customers on shoe care and accessories to compliment their needs, achieving daily KPI’s in the process
  • Be self-aware, being able to question, learn, and take responsibility for yourself
  • Be a team player, maintaining a friendly, engaging, and positive attitude
  • Maintaining general store standards & cleanliness
  • Support the maintenance of product placements and stockroom

FAQs

What is the pay rate for the Customer Advisor position?

The pay rate for the Customer Advisor position is £11.70 per hour for those aged 21 and over, £9.60 for ages 18-20, and £7.85 for ages 16-17. After completing the required retail induction PaSS stages, the pay will increase to £12.05 per hour for those aged 21 and over, £9.87 for ages 18-20, and £8.07 for ages 16-17.

What are the working hours for the part-time Customer Advisor role?

The part-time Customer Advisor role is an 8 hours over 2 days per week contract, with a mixture of weekend and weekday working included.

What benefits do employees receive?

Employees receive a generous staff discount scheme, holiday entitlement that increases with service, company contribution pension, access to the Pavers Foundation, Pavers Academy for career development, and well-being and financial support through RetailTRUST.

Is previous experience required for this role?

While previous experience in a Sales Assistant, Retail Assistant, or Customer Care environment is beneficial, the company offers full training and support, and the right attitude and behaviors are considered essential.

What are the primary responsibilities of a Customer Advisor?

The primary responsibilities include delivering exceptional customer service, advising customers on shoe care and accessories, achieving daily KPIs, maintaining a friendly team environment, ensuring store cleanliness and standards, and supporting stockroom maintenance.

What values does Pavers promote as a company?

Pavers promotes family values, green credentials, and a commitment to sustainability, evidenced by their achievement of Carbon Neutral status and contributions through the Pavers Foundation.

What opportunities for progression are available?

Pavers offers numerous opportunities for progression through the Pavers Academy, which provides online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programmes.

How does Pavers support charitable causes?

Through the Pavers Foundation, the company has contributed over £2.2 million since 2018 to support vital causes in health, education, and community sectors.

Our mission is to deliver comfort and happiness to our customers both through our products and customer service.

Retail & Consumer Goods
Industry
1001-5000
Employees
1971
Founded Year

Mission & Purpose

The Pavers story began in 1971 when Catherine Paver founded the company. She had big dreams of changing the world of footwear and a passion to provide comfortable and stylish shoes to all. Starting small she sold shoes at village halls and homeware parties and was successful enough to open the first Pavers shop in Scarborough in 1981, where Catherine’s three sons joined the business. One of her sons - Stuart - still runs the business today. Stuart was joined by his son Jason in 2016, and as of 2020, they run the business together as Joint Managing Directors. From these modest beginnings, Pavers Shoes has grown to be a UK leader in today’s comfort footwear industry, with over 140 stores nationwide.

Benefits

  • Staff Discount

    Generous Staff Discount Scheme – some of it can be shared with your family and friends!

  • Bonus

    Annual company profit and performance related discretionary bonus scheme

  • Flexible Working

    The majority of Head Office positions benefit from Hybrid/Flexible working options

  • Holiday Entitlement

    Holiday Entitlement that increases with service