FAQs
What is the pay rate for the Customer Advisor position?
The pay rate for the Customer Advisor position is £11.70 per hour for those aged 21 and over, £9.60 for ages 18-20, and £7.85 for ages 16-17. After completing the required retail induction PaSS stages, the pay will increase to £12.05 per hour for those aged 21 and over, £9.87 for ages 18-20, and £8.07 for ages 16-17.
What are the working hours for the part-time Customer Advisor role?
The part-time Customer Advisor role is an 8 hours over 2 days per week contract, with a mixture of weekend and weekday working included.
What benefits do employees receive?
Employees receive a generous staff discount scheme, holiday entitlement that increases with service, company contribution pension, access to the Pavers Foundation, Pavers Academy for career development, and well-being and financial support through RetailTRUST.
Is previous experience required for this role?
While previous experience in a Sales Assistant, Retail Assistant, or Customer Care environment is beneficial, the company offers full training and support, and the right attitude and behaviors are considered essential.
What are the primary responsibilities of a Customer Advisor?
The primary responsibilities include delivering exceptional customer service, advising customers on shoe care and accessories, achieving daily KPIs, maintaining a friendly team environment, ensuring store cleanliness and standards, and supporting stockroom maintenance.
What values does Pavers promote as a company?
Pavers promotes family values, green credentials, and a commitment to sustainability, evidenced by their achievement of Carbon Neutral status and contributions through the Pavers Foundation.
What opportunities for progression are available?
Pavers offers numerous opportunities for progression through the Pavers Academy, which provides online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programmes.
How does Pavers support charitable causes?
Through the Pavers Foundation, the company has contributed over £2.2 million since 2018 to support vital causes in health, education, and community sectors.