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Customer Advisor

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B&Q

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Liverpool

AI generated summary

  • You should be eager to learn, friendly, customer-focused, tech-savvy, a team player, and flexible with your schedule, including weekends and holidays.
  • You will advise customers on home improvement projects, manage stock, set up displays, and ensure the store looks great while focusing on delivering excellent customer service.

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What is the job title for this position?

The job title for this position is Customer Advisor.

Is this position full-time or part-time?

This position is part-time, requiring 20 hours per week.

How long is the contract for this role?

The contract for this role is a 3-month fixed term.

What are the available shifts for this position?

The available shifts are Monday to Sunday, from 7.00am to 10.00pm.

What is the hourly pay rate for this role?

The UK notional hourly rate for this role is £12.21 per hour.

Where is the job location?

The job location is at B&Q Speke.

What are the key responsibilities of a Customer Advisor?

The key responsibilities include becoming an expert advisor, assisting customers with home improvement projects, managing stock, setting up displays, and providing excellent customer service.

What skills and experience are required for this role?

Candidates should be eager to learn, friendly, outgoing, and enjoy helping others. They should also be flexible to work weekends, evenings, and bank holidays and be willing to adapt to new technology and ways of working.

What kind of benefits does B&Q offer employees?

B&Q offers a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks.

How can I request adjustments during the application or interview process?

You can request adjustments by contacting recruitment@b-and-q.co.uk.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors