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Customer Advisor

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B&Q

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You should be friendly, eager to learn, and passionate about home improvement. Teamwork, flexibility for varied shifts, and tech-savviness are essential.
  • You will advise customers, manage stock, set up displays, ensure store presentation, and provide excellent service while gaining training in paint-mixing and timber cutting.

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What are the working hours for the Customer Advisor position?

The working hours for the Customer Advisor position are part-time, totaling 19 hours per week, with shifts available from Monday to Friday between 5.00 am and 10.00 pm, and on Saturday and Sunday from 7.00 am to 9.00 pm and 7.00 am to 8.00 pm respectively.

What is the hourly rate for this position?

The UK Notional hourly rate for the Customer Advisor position is £12.21 per hour.

Is this position permanent or temporary?

This position is a permanent contract.

What responsibilities will I have as a Customer Advisor?

As a Customer Advisor, your responsibilities will include providing excellent customer service, managing stock, setting up displays, training in paint-mixing and cutting timber, and assisting customers with their home improvement projects.

What skills and experience are required for this role?

You should be friendly, outgoing, eager to learn, and have a passion for home improvement. You must also be great at teamwork, flexible with your schedule, and comfortable using new technology.

Are there any benefits associated with this role?

Yes, benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, and various colleague wellbeing benefits.

Is there support for diversity and inclusion within the company?

Yes, B&Q is committed to creating a diverse and representative workplace where everyone feels they belong and has equal opportunities.

How can I request adjustments during the application or interview process?

You can request any recruitment adjustments during the application or interview process by contacting recruitment@b-and-q.co.uk.

Do I need to work weekends or holidays?

Yes, you will need to be flexible to work on a rota that includes weekends, evenings, and bank holidays.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors