FAQs
What is the pay rate for the Customer Advisor position?
The pay rate is £11.70 per hour for those aged 21 and over, with different rates for younger age groups. After completing the required retail induction, the pay will increase to £12.05 per hour for those aged 21 and over.
How many hours will I be expected to work?
The Customer Advisor role is a part-time position with a 12-hour contract over 3 days per week.
What are the typical working days for this role?
The role will include a mixture of weekend and weekday working, so good availability is needed.
What kind of experience do I need to apply for this position?
Previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment is helpful, but the right attitude and behaviors are more important.
Will I receive training for this role?
Yes, full training and support will be provided to ensure you succeed in your role.
Is there an employee discount available?
Yes, there is a generous Staff Discount scheme, which can also be shared with family and friends.
What are the benefits offered to Customer Advisors?
Benefits include holiday entitlement that increases with service, a company contribution pension, access to the Pavers Foundation for charitable giving, the Pavers Academy for career development, and wellbeing and financial support through RetailTRUST.
What are the day-to-day responsibilities of a Customer Advisor?
Responsibilities include delivering exceptional customer service, advising customers on shoe care and accessories, maintaining store standards, supporting product placements, and being a team player.
How long has Pavers been in business?
Pavers has proudly been established for over 50 years and operates over 190 stores across the UK and Ireland.
Is sustainability a focus for Pavers?
Yes, Pavers is committed to sustainability and was the first major retailer to achieve Carbon Neutral status in 2021, maintaining this status annually.