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Customer Advisor

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B&Q

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should be eager to learn, friendly, team-oriented, adaptable to various shifts, and passionate about home improvement while embracing new technology.
  • You’ll provide expert advice, get to know customers and their projects, drive sales, manage stock, set up displays, and ensure great customer service while learning paint-mixing and timber cutting.

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What are the working hours for the Customer Advisor position?

The shifts available are from Monday to Sunday, between 7.00am and 10.00pm, with a total of 11.5 hours per week.

Is the Customer Advisor position full-time or part-time?

The Customer Advisor position is part-time, offering 11.5 hours per week.

What is the duration of the contract for the Customer Advisor role?

The contract for the Customer Advisor role is a fixed term of 3 months.

What is the hourly rate of pay for this position?

The UK Notional hourly rate for this position is £12.21 per hour.

What kind of training can I expect in this role?

You will have the opportunity to be trained in paint-mixing and cutting timber, among other skills.

What skills and experience are required for the Customer Advisor role?

Candidates should be friendly, outgoing, willing to learn, and have a passion for home improvement, along with the ability to work well in a team.

Is experience in retail required for this job?

While experience in retail is beneficial, a willingness to learn and a positive attitude towards customer service are more important.

Are weekend and evening shifts required?

Yes, flexibility to work on a rota that includes weekends, evenings, and bank holidays is required.

What benefits does B&Q offer to Customer Advisors?

B&Q offers a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, shopping discounts, and various wellness benefits.

How does B&Q support diversity and inclusion in the workplace?

B&Q is committed to making the workplace more diverse and representative, offering access to networks that support colleagues and allies, and promoting equal opportunities for all.

Who can I contact for support during the application process?

You can contact recruitment@b-and-q.co.uk for any recruitment adjustments needed during the application or interview process.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors