FAQs
What are the working hours for the Customer Advisor position?
The role is part-time with a 16 hours per week contract, including a mixture of weekend and weekday working.
What is the starting pay for the Customer Advisor role?
The pay starts at £11.70 per hour for those aged 21 and over; for ages 18-20 it is £9.60 per hour, and for ages 16-17 it is £7.85 per hour.
Is there training provided for new Customer Advisors?
Yes, full training and support will be provided to ensure you succeed in your role.
What kind of experience is preferred for this position?
Previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment is preferred but not essential, as the right attitude and behaviors are crucial.
What benefits are offered to Customer Advisors?
Benefits include a generous staff discount, holiday entitlement that increases with service, a company contribution pension, access to wellbeing and financial support, and opportunities for career development through the Pavers Academy.
What are the day-to-day responsibilities of a Customer Advisor?
Responsibilities include delivering exceptional customer service, advising customers on shoe care and accessories, maintaining store standards and cleanliness, and supporting stockroom maintenance.
What is the company’s stance on sustainability?
Pavers has achieved Carbon Neutral status and is committed to sustainability while contributing over £2.2 million through the Pavers Foundation to vital causes in health, education, and community sectors.
Is there room for career progression within the company?
Yes, there are opportunities for progression through the Pavers Academy and other development programs available to colleagues.
How does Pavers support its employees?
Pavers fosters a supportive family environment, invests in the well-being of its employees, and strives to ensure exceptional job satisfaction.