FAQs
What is the pay rate for the Customer Advisor position?
The pay rate is £11.70 per hour for those aged 21 and over, £9.60 for ages 18-20, and £7.85 for ages 16-17.
Is there a potential for pay increase?
Yes, once you complete the required retail induction PaSS stages, your pay will increase to £12.05 per hour for those aged 21 and over, £9.87 for ages 18-20, and £8.07 for ages 16-17.
What are the working hours for this position?
This is a part-time Customer Advisor opportunity with a contract of 12 hours over 3 days per week, including a mixture of weekend and weekday working.
What kind of training will be provided?
We provide full training and support to ensure you succeed in your role, helping you to develop the right skills and knowledge.
Are there any employee benefits?
Yes, benefits include a generous staff discount scheme, increased holiday entitlement with service, company contribution pension, access to the Pavers Foundation for charitable giving, access to the Pavers Academy for career development, and wellbeing and financial support through RetailTRUST.
What are the primary responsibilities of a Customer Advisor?
Responsibilities include delivering exceptional customer service, advising customers on shoe care and accessories, achieving daily KPIs, maintaining cleanliness and store standards, supporting product placements, and being a team player.
What kind of work environment can I expect?
You can expect a friendly, engaging, and positive work environment that fosters teamwork, personal growth, and job satisfaction.
How long has Pavers been in business?
Pavers has been established for over 50 years as a family-run footwear retail business with a significant presence in the UK and Ireland.
What sustainability initiatives does Pavers have?
Pavers became the first major retailer to achieve Carbon Neutral status in 2021 and continues to uphold this status annually, showing a commitment to sustainability.
How can I apply for the Customer Advisor position?
If you are interested in joining our team, please apply today for the role of Customer Advisor.