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Customer Advisor

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B&Q

28d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You should be friendly, eager to learn, and passionate about home improvement. You’ll work well in a team, adapt to flexible hours, and embrace new technology.
  • You will advise customers, manage stock, set up displays, ensure the store's appearance, and aim for exceptional customer service while being trained in paint-mixing and timber cutting.

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What are the working hours for the Customer Advisor position?

The working hours are part-time, totaling 12 hours per week, with shifts available from Monday to Sunday between 8.00 am and 8.00 pm.

Is the Customer Advisor role permanent?

Yes, the Customer Advisor position is a permanent contract.

What is the hourly rate for this role?

The UK Notional hourly rate is £13.02 per hour, which includes a store-specific location allowance of £0.81 per hour.

Where is the Customer Advisor position located?

The position is located at B&Q Palmers Green.

What are the key responsibilities of a Customer Advisor?

As a Customer Advisor, you will become an expert guide for customers, assisting with their home improvement projects, managing stock, setting up displays, and ensuring the store looks great, while providing excellent customer service.

What skills and experience are required for the role?

Applicants should be friendly, outgoing, eager to learn, and have a passion for home improvement. Additionally, team collaboration and flexibility to work on a rota that includes weekends, evenings, and bank holidays are essential.

What benefits are offered to employees?

The benefits package includes a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more.

How does B&Q support diversity and inclusion in the workplace?

B&Q is committed to creating a diverse and representative workforce and offers access to networks that promote inclusion, ensuring everyone can feel they belong and have equal opportunities.

What should I do if I need support during the application or interview process?

If you require any recruitment adjustments, please contact recruitment@b-and-q.co.uk for assistance.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors