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Customer Advisor - Checkouts

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B&Q

3d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Glasgow

AI generated summary

  • You should be eager to learn, friendly, team-oriented, adaptable to a flexible schedule, and passionate about home improvement and helping others.
  • You will provide expert customer service, guide customers with home improvement projects, handle sales, manage click & collect, set up displays, and ensure the store remains visually appealing.

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

FAQs

What is the job title for this position?

The job title for this position is Customer Advisor - Checkouts.

What is the duration of the contract?

This is a 3 Month Fixed Term Contract.

How many hours per week will I work?

You will work part time for 18 hours per week.

What is the hourly pay rate for this position?

The UK Notional hourly rate is £12.21 per hour.

What are the working hours for this role?

Shifts are available Monday - Sunday, from 7am to 10pm.

Where is the position located?

The position is located at B&Q Parkhead.

What are the key responsibilities for the Customer Advisor - Checkouts?

Key responsibilities include providing great customer service, assisting customers with their home improvement projects, managing sales, setting up displays, and ensuring the store looks appealing.

What skills and experience are required for this role?

Candidates should be friendly and outgoing, eager to learn, have an interest in home improvement, and be flexible enough to work weekends, evenings, and bank holidays.

What benefits are offered with this position?

Benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, employee discounts, wellness benefits, and generous breaks.

How does B&Q approach diversity and inclusion?

B&Q is committed to making the company more diverse and representative of the communities it serves, ensuring that everyone can feel they belong and have equal opportunities.

Who should I contact for recruitment adjustments?

You can contact recruitment@b-and-q.co.uk for any recruitment adjustments during the application or interview process.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors