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Customer Advisor - Checkouts

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B&Q

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Norwich

AI generated summary

  • You must be eager to learn, friendly, and enjoy helping others. Flexibility for various shifts and teamwork is essential, along with a passion for home improvement and new technology.
  • You will provide expert advice, assist customers with home projects, ensure great store displays, manage click & collect, and deliver outstanding service at the tills.

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

FAQs

What is the job title for this position?

The job title is Customer Advisor - Checkouts.

What are the working hours for this part-time position?

The working hours for this part-time position are 18.75 hours per week, with shifts available Monday to Sunday, from 7.00am to 10.00pm.

What is the hourly rate for this position?

The UK Notional hourly rate is £12.21 per hour.

Is this position permanent?

Yes, this position is a permanent contract.

Where is the job located?

The job is located at B&Q Norwich Hall Road.

What are the key responsibilities of a Checkouts Customer Advisor?

Key responsibilities include providing excellent customer service, helping customers with their home improvement projects, managing sales, click & collect, setting up displays, and ensuring the store looks great.

What kind of skills and experience are required for this role?

Candidates should be eager to learn, friendly, outgoing, and have a passion for home improvement, as well as the ability to work well in a team and flexibility to work on a varied schedule.

What benefits are offered for this position?

Benefits include a competitive salary, award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks.

How does B&Q approach diversity and inclusion?

B&Q is committed to making the company more diverse and representative of the communities served, ensuring everyone feels they belong and have equal opportunities.

Who should I contact for recruitment adjustments during the application process?

For recruitment adjustments, you should contact recruitment@b-and-q.co.uk.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors