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Customer Advisor - Checkouts

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B&Q

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should be friendly, eager to learn, willing to help others, adaptable to new technology, and able to work flexibly including weekends and holidays. Teamwork is essential!
  • You’ll provide expert customer service, guide customers on home projects, manage sales, assist with click & collect, set up displays, and ensure store appearance is top-notch.

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

FAQs

What is the work schedule for the Customer Advisor - Checkouts position?

The shifts are available Monday to Sunday, between 7.00am and 10.00pm, with part-time hours ranging from 12 to 20 hours per week.

What is the duration of the contract for this position?

This position is a 3-month fixed-term contract.

What is the hourly pay rate for the Customer Advisor - Checkouts role?

The UK Notional hourly rate for this position is £12.21 per hour.

What will my main responsibilities be as a Customer Advisor at Checkouts?

Your main responsibilities will include providing excellent customer service, assisting customers with their home improvement projects, handling sales, managing click & collect services, setting up displays, and ensuring the store is visually appealing.

What kind of skills and experience are required for this position?

You should be friendly, outgoing, eager to learn, and have an interest in home improvement. Being a team player, flexible with working hours, and comfortable using new technology are also important.

What benefits does B&Q offer to its employees?

B&Q offers a range of benefits including an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks.

Is there support for diversity and inclusion at B&Q?

Yes, B&Q is committed to making the company more diverse and representative of the communities served, ensuring equal opportunities for all employees. Employees will have access to networks that represent colleagues and allies.

How can I request adjustments during the application or interview process?

You can contact recruitment@b-and-q.co.uk for any recruitment adjustments you may need during the application or interview process.

Is prior experience in retail required for this position?

While prior experience in retail is beneficial, a willingness to learn and a positive attitude towards customer service are also highly valued.

Are there opportunities for training and development in this role?

Yes, you will have the opportunity to be trained in various areas related to customer service and the products B&Q offers.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors