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Customer Advisor - Checkouts - ROI

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B&Q

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Limerick

AI generated summary

  • You should be eager to learn, friendly, tech-savvy, and enjoy teamwork. Flexibility for a rota including weekends, evenings, and bank holidays is essential.
  • You will provide expert customer service, support sales, manage click & collect, set up displays, and ensure the store's appearance while getting to know customers and their projects.

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

FAQs

What is the job title for this position?

The job title is Customer Advisor - Checkouts - ROI.

What are the available working hours for this role?

The available working hours are part-time at 28.75 and 10 hours per week, with shifts Monday to Sunday from 7.00 am to 8.00 pm.

What is the hourly rate for this position?

The notional hourly rate is €14.40 per hour.

Is this a permanent position?

Yes, this is a permanent contract.

Where is this job located?

This job is located at B&Q Limerick.

What are the key responsibilities of a Checkouts Customer Advisor?

Key responsibilities include providing excellent customer service at the tills, assisting customers with their home improvement projects, engaging in sales, overseeing click & collect, setting up displays, and maintaining the store's appearance.

What skills and experience are required for this job?

Required skills include being friendly and outgoing, eager to learn, having a passion for home improvement, teamwork, and flexibility to work varied shifts, including weekends and bank holidays.

What diversity and inclusion initiatives does B&Q have?

B&Q is committed to making the company more diverse and representative of the communities it serves, ensuring everyone feels they belong and have equal opportunities.

What benefits are offered to employees?

Benefits include a competitive salary, award-winning pension scheme, 7 weeks holiday, payroll giving, Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks.

How can I request support during the application or interview process?

You can request support by contacting recruitment@b-and-q.co.uk for any recruitment adjustments.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors