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Customer Advisor - NI

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B&Q

12d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Newry

AI generated summary

  • You should be friendly, eager to learn, enjoy helping others, adapt to new tech, work well in a team, and be flexible for weekend, evening, and holiday shifts.
  • You will provide expert guidance to customers, manage stock, set up displays, ensure store presentation, and focus on delivering exceptional customer service. Training in paint-mixing and timber cutting included.

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What is the job title for this position?

The job title is Customer Advisor - NI.

Is this a full-time or part-time position?

This is a part-time position requiring 30 hours per week.

What type of contract is being offered?

This is a 6-month fixed-term contract with the possibility to be made permanent on review.

What are the available shifts for this role?

Shifts are available from Monday to Sunday, between 08:00 AM and 8:00 PM.

What is the hourly rate for this position?

The UK notional hourly rate is £12.21 per hour.

What will be my main responsibilities as a Customer Advisor?

Your main responsibilities will include providing excellent customer service, managing stock, setting up displays, and assisting with home improvement projects.

What skills and experience are required for this role?

You should be friendly, outgoing, eager to learn, and have a strong interest in home improvement. Flexibility to work on weekends, evenings, and bank holidays is also important.

What benefits are offered to employees in this position?

Benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, and colleague wellbeing benefits.

How does the company support diversity and inclusion?

The company is committed to creating a diverse workplace where everyone can feel they belong and have equal opportunities. There are multiple networks to represent colleagues and allies.

Can I receive support during the application process?

Yes, you can reach out to recruitment@b-and-q.co.uk for any recruitment adjustments or support during the application or interview process.

B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors