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Customer Advisor - Nights

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B&Q

16d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Logistics
  • Chester

AI generated summary

  • You must be a clear communicator, organised, analytical, tech-savvy, and a team player, able to work flexibly, including weekends and holidays.
  • You’ll stock products, ensure safety and efficiency, explore creative solutions, and make decisions to enhance customer experience and business growth. Forklift training may be provided.

Requirements

  • A great communicator who can think clearly and make sound plans no matter how busy things get, you’ll feel right at home with us.
  • You’re an organised and analytical thinker, and you know how to keep things simple.
  • You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

Responsibilities

  • Join our team, and you’ll think differently about how we inspire people to create a home they love.
  • You’ll make sure the store is stocked with the things our customers need, as well as products that will spark new possibilities.
  • Efficiency and safety will be vital of course, especially if you gain your forklift license with us.
  • You’ll get to create too – exploring new solutions and making decisions that will help grow our business, together.

FAQs

What are the working hours for the Customer Advisor - Nights position?

The working hours are part time, 30 hours per week, with shifts available from Monday to Sunday, 9.00pm to 6.00am. Full flexibility is required.

What is the hourly wage for this position?

The UK Notional hourly rate is £12.75 per hour, with an additional £1.50 per hour for hours worked between 10pm and 5am.

Is this position permanent?

Yes, this position is a permanent contract.

Are employees under 18 allowed to work during these hours?

No, colleagues under 18 are not permitted to work between 10pm and 6am.

What are the key responsibilities of the Customer Advisor - Nights role?

Key responsibilities include ensuring the store is stocked with necessary products, exploring new solutions, making decisions to grow the business, and potentially gaining a forklift license.

What skills and experience are required for this position?

Candidates should be great communicators, organized and analytical thinkers, team players, flexible, and open to learning new technologies and working methods.

What benefits are offered to employees in this role?

Benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, shopping discounts, an Employee Assistance Programme, and well-being benefits.

How does B&Q support diversity and inclusion in the workplace?

B&Q is committed to making the company more diverse and representative of the communities served, providing access to networks that represent colleagues and allies.

Can I get support during the application process?

Yes, if you require any adjustments during the application or interview process, you can contact recruitment@b-and-q.co.uk for support.

Is there a team environment in this role?

Yes, teamwork is emphasized, as you'll be working closely with colleagues to support each other and complete tasks together.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors