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Customer Advisor - Retail Change

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B&Q

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Stoke-on-Trent

AI generated summary

  • You must communicate well, be organized, work as a team, adapt to new tech, and be flexible with a varied rota including weekends and evenings.
  • You’ll provide expert advice, engage with customers, manage stock, set displays, update store layouts, and enhance product visibility while delivering exceptional customer service.

Requirements

  • A great communicator who can think clearly and make sound plans no matter how busy things get, you’ll feel right at home with us.
  • You’re an organised and analytical thinker, and you know how to keep things simple.
  • You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • When we need to update our ranges in store, you will help make this happen by safely changing the layout and shining the spotlight on new, exciting products.
  • In times where no change is happening, you’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What are the working hours for the Customer Advisor - Retail Change position?

The position offers part-time shifts of 20 hours per week, with shifts available Monday to Sunday from 8.00 am to 8.00 pm.

What is the hourly rate for this role?

The UK Notional hourly rate is £12.21 per hour, which includes a store-specific location allowance.

What are the key responsibilities of a Customer Advisor in Retail Change?

Key responsibilities include providing expert advice to customers, managing stock, setting up displays, changing store layouts, and offering excellent customer service while also being trained in paint-mixing and timber cutting as needed.

What skills and experience are required for this role?

The role requires strong communication skills, organization, analytical thinking, teamwork abilities, flexibility to work on a rota, and a willingness to embrace new technology and working methods.

What benefits are offered to employees in this position?

Employees receive a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, shopping discounts, an Employee Assistance Programme, wellbeing benefits, and generous breaks.

Is the company committed to diversity and inclusion?

Yes, B&Q is committed to making the workplace more diverse and representative of the communities they serve, ensuring that everyone feels they belong and has equal opportunities.

How can I request accommodations during the application or interview process?

You can request support by contacting recruitment@b-and-q.co.uk for any recruitment adjustments you may need.

Is prior experience in retail necessary for this position?

While previous retail experience can be beneficial, the company values communication skills and a willingness to learn, which can also contribute to success in this role.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors